Why use TurboTax Live Basic?
When you file your simple federal and
state taxes with TurboTax Live Basic,
you'll get on-
demand access to real tax experts for unlimited advice, answers, and a final review to
sure your taxes are done right with every dollar you
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Expert help on demand, so you
can file with 100% confidence
All tax advice, answers, and
reviews are guaranteed.
1. IT'S EASY TO GET YOUR TAXES DONE RIGHT
Answer simple questions about your life—we do all
the math for you. And, if you ever need tax advice,
simply select the Live help button to talk or chat with an expert.
2. YOU'RE NEVER ALONE WITH EXPERTS IN
Our tax experts are there whenever you need them, including nights and weekends. Get unlimited tax advice and answers as you do
3. A FINAL REVIEW BEFORE
A tax expert can review your return before you file,
so you can be confident that your unique tax situation is handled right.
Easy to Use
"This was by far the easiest program I've used. Plus the experts were able to help me with
"I have been doing my taxes for almost 4 years now. It has been easy to file. Useful tools and great Live personal to had bring me help reviewing before
Great support provided!
"The added review and assistance from a CPA was super helpful! They reviewed and answered all uncertainty I had with a few portions of
*Actual customer testimonials. Photos are illustrative only.
All TurboTax Live Basic features
Get every dollar you deserve, guaranteed
We’re committed to finding every deduction and credit you qualify for and getting you your maximum refund, guaranteed.
Tax credits for
Simplified taxes for
We ask you simple questions, personalized to your situation. And if you ever need expert guidance, a tax expert is there
50% done in a click
If you’re a returning TurboTax customer, we’ll transfer last year’s information automatically to save you time.
Taxes are no longer a mystery
We’ll show you updates to your tax refund (or taxes due) as you go. ExplainWhy™ provides personalized insights so you can truly understand the ‘whys’ behind your taxes.
Big life changes? We can help.
Change jobs? Purchase a home, get married, or have a child? A tax expert can advise you on how these common life changes can impact
Tax experts are only a click away. Select Live help to connect and share your screen with an expert, who will guide you through all your questions and review your return when you’re ready to file.
Our TurboTax product specialists will provide customized answers to your questions and guide you by drawing on
Expert final review
Be 100% confident by having a tax expert review your return before you file to make sure everything’s done right.
Full Service optional upgrade
Have a dedicated tax expert do your taxes for you by upgrading to Full Service at
No tax knowledge needed
We’ll ask you easy questions about your life and handle the math
for you. You’ll get step-by-step guidance along the way.
Finish your tax return in one visit or do a little at a time. We automatically save your progress as you go, so you can pick
up where you left off
from any device.
No credit card? No problem.
You can choose to pay for your tax preparation costs right out of your
federal tax refund (fees may apply).
See your tax refund in real time
We update your federal and state tax refund amount (or taxes
due) as you work, so you always know where you stand.
Automatically add your
We can access tax form information from over a million
participating employers and financial institutions. If yours
isn’t on the list, just snap a photo, tap, and
Get the fastest possible tax refund
E-file your federal and state tax return with direct deposit to get your tax refund
as fast as possible.
It's easy to switch
You can easily save time by importing a PDF of last year’s tax
return from other major tax
Finish your state return faster
Once you complete your federal taxes, we can transfer your
information to your state return to help you finish quickly and
easily. (Fees apply)
Frequently asked questions
What do I need to get started?
You don't need anything but your email address to get started with TurboTax. Just answer a few simple questions and you're on your way.
You don't even need to have your W–2s or 1099s—we can import that information directly from more than a million participating employers and
For more complex tax situations you may need additional documents, like mortgage statements or other detailed financial information. But since we save your return as you go, you can finish anytime.
My tax situation is complex. Can I still use TurboTax?
With TurboTax Live, you get access to tax experts with an average of 11 years experience preparing tax returns. It’s like bringing the tax store to your
Not only that—TurboTax always double-checks your return for errors as you go, and before you file your taxes. We also guarantee our calculations are 100% accurate, or we'll pay you any IRS penalties plus interest.
If you have questions about how to use TurboTax, just ask us. We have knowledgeable agents available by phone* or live chat to answer any questions you may have.
How do I know my TurboTax Live experts are qualified?
Our team of tax experts has an average of 11 years experience. They can handle all kinds of tax situations, from simple
When you connect live with an expert, you’ll see their specific certifications. To connect, just select Live help and set up a call or talk via chat. TurboTax Live is an unlimited service, so you can have as many sessions as you need to get your taxes done right.
Am I covered if I get audited?
Yes. We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff. We'll let you know what to expect and how to prepare in the unlikely event you receive an audit letter from the IRS.
If you've already received a letter from the IRS for a return you filed with TurboTax, please review our Audit Support Guarantee for instructions on how to receive FREE step–by–step audit guidance and the option to connect with an expert.
We also offer full audit representation for an additional fee with MAX Defend
We search hundreds of
We find every tax deduction and credit you qualify for to get you the biggest tax
100% Accurate Expert
If you pay an IRS or state penalty (or interest) because of an error that a TurboTax expert made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty
100% accurate calculations
Our calculations are 100% accurate so your taxes will be done right, guaranteed, or we’ll pay you any