TURBOTAX Online GUARANTEES

Your taxes done
right, guaranteed

File with confidence knowing your tax
return is backed by America's #1 tax
preparation provider.



  • Every TurboTax Online return is backed
    by these guarantees



100% Accurate
Calculations Guarantee


If you pay an IRS or state penalty or interest because of a TurboTax
calculation error, we'll pay you the
penalty and interest.



Maximum Refund Guarantee
or Your
Money Back


If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment of $30.



100% Accurate,
Expert Approved Guarantee


100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. We’ll also amend your return at no additional cost.



Audit Support Guarantee


Our TurboTax Audit Support Guarantee provides you with FREE year-round audit support guidance through our Audit Support Center, including the option to be connected to a tax professional.* We’ll answer your questions and help you understand exactly why the IRS contacted you.

What's included:

  1. FREE one-on-one audit guidance from an experienced
    tax professional
  2. FREE answers to your audit questions,
    year-round
  3. FREE assistance on what to expect and
    how to prepare
If you receive a letter from the IRS after preparing your taxes this year with TurboTax, please visit our Audit Support Center for instructions on how to receive FREE step-by-step audit guidance and how to connect with a
tax professional.


*Your tax professional cannot represent you or provide legal advice. In the case we are not able to connect you to a tax professional, we will refund you the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment
of $30.

TurboTax Online Free Edition Guarantee

$0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Online Free Edition. A simple tax return is Form 1040 only, without any additional schedules. See details here.



Satisfaction Guaranteed

If you bought TurboTax Online or Mobile:
Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product and you will not be eligible for a refund under
this guarantee.

If you bought TurboTax Live from a retailer:
TurboTax Live 60-Day Money Back Satisfaction Guarantee. If you purchase TurboTax Live at a retail outlet, are not satisfied with the service and decide not to print or electronically file your tax return using the service, you may return it to Intuit within 60 days of purchase with your dated receipt for a full refund (excluding any shipping & handling charges).
Printing or electronically filing your tax return with TurboTax Live reflects your satisfaction with the service, at which time you will not be eligible for a refund under this guarantee. See
details here.

As the leader in tax preparation, more federal returns are prepared with TurboTax than any other tax
preparation provider.