TURBOTAX CUSTOMER REVIEWS
TurboTax vs H&R Block
See what customers say when comparing TurboTax to H&R Block products.
“Switched to TurboTax this year after always using H&R Block. Everything went a lot
smoother. I love how easy it is to use!” - Renaldo, Ohio
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Rated out of 5 stars by our customers
Star ratings are from 2022
-
Turbo Tax is Great“I switched to TurboTax this year after always using H&R Block. Everything went a lot smoother. I love how easy it is to use!”
Renaldo, Ohio
2022 TurboTax Online Deluxe -
TURBO TAX IS THE BEST“Super easy and very straightforward. I have been using their system for years. I struggled with H&R Block before, and let me tell you, TurboTax is the way to go.”
Nayomi915, California
2022 TurboTax Online Free Edition -
Way better than H&R“I've been using TurboTax for the past couple of years, and they do so much better than what H&R Block did for me. They also have experts that can help you out, and they will give you tips on how you can get a bigger refund for next year!”
OShay123, Alabama
2022 TurboTax Online Deluxe -
Easy and convenient“I spent too many years spending how much money going through H&R Block. The last three years, I have gone through TurboTax and there have been no issues, no large fees, and I get the same amount for a refund. I'm a happy camper.”
Savedbygrace4life, Michigan
2022 TurboTax Online Free Edition -
Turbo Tax is so quick and easy!“I never thought that filing could be done so quickly and easily and that I could do it myself! I used to pay H&R Block in the past, spent a lot of time and money to do so, and had to book an appointment in advance. I did this on my own in no time!”
Melissa, Maryland
2021 TurboTax Online Free Edition -
Great explanations to questions“We started our tax return with H&R Block, but it didn't give us options to fill in certain things we needed to and didn't explain things well. We tried TurboTax and it explained things clearly and went through more options that we needed.”
Snputsib, Louisiana
2021 TurboTax Online Deluxe -
Quick and Easy“I usually use H&R Block, but that site was acting up. I switched to TurboTax, and I should have tried them before now. It was quick and easy to file both federal and state returns.”
PDXgenie, Oregon
2021 TurboTax Online Free Edition -
TurboTax is Great!“TurboTax is user-friendly and is much clearer to understand than H&R Block. I loved it. It was very easy.”
tykenurse,
2021 TurboTax Online Premier -
TurboTax is better than H&R Block“I was using H&R Block at first, but someone recommended to me using TurboTax, and I am really glad I did. TurboTax's program is more comprehensive and easier to use.”
Teedubbayou, New York
2021 TurboTax Online Premier -
Turbo Tax is Awesome“I was scared to file with TurboTax. I always go to H&R Block. Let me tell you, I will never go back. Filing with TurboTax was so easy. I just answered the questions I was asked, and they did all the work. Before I knew it, my taxes were filed.”
scardycat8524, Kentucky
2021 TurboTax Online Free Edition -
Return Turbo Tax user“I've been using TurboTax for quite a few years now. I just wasn't happy with H&R Block or Jackson Hewitt when they prepared my taxes. It's easy to use and guides you every step of the way.”
CDS22, Kentucky
2021 TurboTax Online Premier -
Love TurboTax!!!!“I've been using TurboTax for the past 6-8 years and I simply love it. It's so user-friendly! It takes me step by step, and I'm done with my taxes within 30 minutes instead of hours at a tax place like H&R Block or Jackson Hewitt. Not to mention the great price for service, which can also be deducted from my return, so I don't even have to pay upfront. Thanks TurboTax! ❤️”
RickyRod48, Texas
2021 TurboTax Online Free Edition -
TurboTax was so easy“I used H&R Block in previous years. TurboTax is so much easier and does a way better job explaining what each thing is (if you're filing yourself). They always have people available to help answer questions. I'll definitely use them again.”
AbiV, South Carolina
2021 TurboTax Live Assisted Self-Employed -
Nice Refund! Thank you, Brenda!“For the last several years, I've used H&R Block to do my taxes. Now, I wish I had started using TurboTax. It is a far superior format for easy use and understanding of my tax return details.”
Ron 2066, Virginia
2021 TurboTax Live Full Service Premier -
Love Turbo Tax!!!!! Go too from now on!“I have gone to H&R Block for years, and prior to that, went to Jackson Hewitt. TurboTax made this easy to use and helped me with all tax-related questions.”
SingleMommyto3, Oklahoma
2021 TurboTax Live Assisted Basic -
Love TurboTax“I have been filing with TurboTax for years. I have tried others, such as H&R Block and Jackson Hewitt, but seemed to pay more than is necessary to file with them. I enjoy entering my information myself and watching my return grow.”
Bam Bam 315, New York
2021 TurboTax Live Assisted Self-Employed -
Turbo tax IS IN FACT Awesome“I have only used TurboTax this year and last. My experience this year was a repeat of last year, so I will just tell you about last year. I went to a local tax preparer, which advertised to get the most money back or they would pay the difference, like a lot of big firms promise. Last year was the first year that I ever had stock-type investments and derivatives that I had been selling, which made my tax return a little more complicated. At least I made it to where my CPA mother refused to do it for me. So, I went to a firm, which rhymes with H&R Clock, but I won't mention any names. After a month, they called back and told me my refund would be $1,100, and they were going to charge me about $900. Really, I believe they had no clue what to do with the type of investments I had because the lady didn't understand them at all. Anyway, I told them to go kick rocks and I downloaded everything to TurboTax, and when they were finished about seven days later, my refund was $2,156, and the TurboTax fee was only $350. Needless to say, I will never go anywhere else. I love you guys.”
inkiul4372, Louisiana
2022 TurboTax Live Full Service Premier -
Excellent experience and painless“I used H&R Block last year, and never again. This was easy, relatively painless, fast, and the experts were knowledgeable and friendly. I am using them again next year.”
Higgins87, Connecticut
2022 TurboTax Live Full Service Premium -
The Day I actually used TurboTax“For years, I would go to someone who worked at H&R Block for help, but due to trust issues, I wanted to do it myself this year. Being able to chat live or receive a call from the tax experts was my highlight! I had a lot of questions, and they were a lot of help. One of them, Miraya, was able to give me advice on what I can change on my taxes in the future and why I should make that change. Cora answered questions about what certain withholdings, breaks, etc. were, and when Kayla couldn't help, she made sure to reassure me that someone with expertise would be able to assist.”
M23,
2022 TurboTax Live Assisted Basic -
Simple to use“I am a long-time H&R Block user, but I decided to try TurboTax this year. It was easy to navigate, and I found the cartoon graphics annoying and unprofessional.”
ShazzerAZ, Arizona
2022 TurboTax Premium -
Turbo tax US awesome“I've been using TurboTax for eight years now, and I love it. I'm never going back to H&R Block.”
Keshablackstallion, Florida
2022 TurboTax Live Assisted Premium -
Way better than H&R Block“I had a far better experience with how TurboTax is set up compared to H&R Block's online system, and their customer service was far more helpful than H&R Block's. I will be using TurboTax from now on.”
SRH1992, Washington
2022 TurboTax Live Assisted Deluxe -
Pro was helpful, still frustrated“The pro that worked with me through chat was very helpful! I am frustrated that I was unable to file a free simple return because of my HSA, so I still had to pay. Also, I did receive a smaller refund than I got last year, which was done by an H&R Block office.”
Jess, Texas
2022 TurboTax Live Assisted Deluxe -
using it for the first time was not easy.“It isn't easy to use without help. With Sharon or Jaryl, I could not have done it. Sometimes, we senior citizens need more help when doing something for the first time. It's not always intuitive and thankful for patient people. The ads were a little misleading, though. I still had to pay as much as H&R Block. Both took a hunk out of my refund, but for the first time, I guess it was worth it, but not again.”
oleladie234, Illinois
2022 TurboTax Live Assisted Deluxe -
Not the easiest software.“Honestly, I think the H&R Block software is much easier to use.”
Cece80,
2022 TurboTax Live Assisted Basic -
Turbo tax was okay“Honestly, if I had known it would cost the same amount as H&R Block, I would've just gone back. But thank you.”
patrice21, Connecticut
2022 TurboTax Live Full Service Deluxe -
Highly Disappointed“I used TurboTax to file my initial returns. They were a little cheaper than the others. When I needed to file amended returns, they charged me a filing fee for a state I didn't need to file a return for. I tried to delete this extra return and the fee to no avail. I finally gave up and paid it, just so I could finish. I won't be using TurboTax in the future. I will go back to using H&R Block.”
Blondie1682, Ohio
2022 TurboTax Online Deluxe -
Been using for years but may leave“I am not sure why each year TurboTax is the last to get forms uploaded. I nearly went to H&R Block this year because they had the form I needed nearly six weeks before TurboTax. It is extremely frustrating to have to sit on a tax return for two months because TurboTax was the last to have the forms ready.”
JRS7788, Michigan
2021 TurboTax Online Deluxe -
Frustrating“I went with H&R Block last year, and even though they are owned by H&R Block, it still caused problems and locked me out of past refunds. Then, I had to go through the entire ID.Me with the IRS to get the 2021 information. I don't like you very much right now.”
More Time wasted, Missouri
2022 TurboTax Live Assisted Premier -
Long wait time and poor communication“I decided to try out TurboTax this year since H&R Block had a serious technical issue with their website that prevented me from starting my taxes. I have used their equivalent full-service product, trusting a tax professional to prepare my return, for a couple of years now.
Using the TurboTax live full-service product was somewhat disappointing. From the time I uploaded my documents to actually filing the return, it took a little over three weeks. Now I understand and can sympathize that March is a busy time of year for tax professionals. I'm less upset with how long it took and more with poor communication from my expert. I was left hanging with unanswered messages more than once, leaving me to contact support after 3+ days of waiting to finally prompt a response. The last time was after I was told the return would be ready that day, and then there was radio silence for days on end. For the price ($460+), this felt like a letdown, and I can't really recommend it.”
Rostepher, California
2021 TurboTax Live Full Service Premier
-
![Customer review 5 out of 5]()
Turbo Tax is Great
“I switched to TurboTax this year after always using H&R Block. Everything went a lot smoother. I love how easy it is to use!”
Renaldo, Ohio2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
TURBO TAX IS THE BEST
“Super easy and very straightforward. I have been using their system for years. I struggled with H&R Block before, and let me tell you, TurboTax is the way to go.”
Nayomi915, California2022 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Way better than H&R
“I've been using TurboTax for the past couple of years, and they do so much better than what H&R Block did for me. They also have experts that can help you out, and they will give you tips on how you can get a bigger refund for next year!”
OShay123, Alabama2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Easy and convenient
“I spent too many years spending how much money going through H&R Block. The last three years, I have gone through TurboTax and there have been no issues, no large fees, and I get the same amount for a refund. I'm a happy camper.”
Savedbygrace4life, Michigan2022 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Turbo Tax is so quick and easy!
“I never thought that filing could be done so quickly and easily and that I could do it myself! I used to pay H&R Block in the past, spent a lot of time and money to do so, and had to book an appointment in advance. I did this on my own in no time!”
Melissa, Maryland2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Great explanations to questions
“We started our tax return with H&R Block, but it didn't give us options to fill in certain things we needed to and didn't explain things well. We tried TurboTax and it explained things clearly and went through more options that we needed.”
Snputsib, Louisiana2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Quick and Easy
“I usually use H&R Block, but that site was acting up. I switched to TurboTax, and I should have tried them before now. It was quick and easy to file both federal and state returns.”
PDXgenie, Oregon2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
TurboTax is Great!
“TurboTax is user-friendly and is much clearer to understand than H&R Block. I loved it. It was very easy.”
tykenurse,2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
TurboTax is better than H&R Block
“I was using H&R Block at first, but someone recommended to me using TurboTax, and I am really glad I did. TurboTax's program is more comprehensive and easier to use.”
Teedubbayou, New York2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
Turbo Tax is Awesome
“I was scared to file with TurboTax. I always go to H&R Block. Let me tell you, I will never go back. Filing with TurboTax was so easy. I just answered the questions I was asked, and they did all the work. Before I knew it, my taxes were filed.”
scardycat8524, Kentucky2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Return Turbo Tax user
“I've been using TurboTax for quite a few years now. I just wasn't happy with H&R Block or Jackson Hewitt when they prepared my taxes. It's easy to use and guides you every step of the way.”
CDS22, Kentucky2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
Love TurboTax!!!!
“I've been using TurboTax for the past 6-8 years and I simply love it. It's so user-friendly! It takes me step by step, and I'm done with my taxes within 30 minutes instead of hours at a tax place like H&R Block or Jackson Hewitt. Not to mention the great price for service, which can also be deducted from my return, so I don't even have to pay upfront. Thanks TurboTax! ❤️”
RickyRod48, Texas2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
TurboTax was so easy
“I used H&R Block in previous years. TurboTax is so much easier and does a way better job explaining what each thing is (if you're filing yourself). They always have people available to help answer questions. I'll definitely use them again.”
AbiV, South Carolina2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
Nice Refund! Thank you, Brenda!
“For the last several years, I've used H&R Block to do my taxes. Now, I wish I had started using TurboTax. It is a far superior format for easy use and understanding of my tax return details.”
Ron 2066, Virginia2021 TurboTax Live Full Service Premier -
![Customer review 5 out of 5]()
Love Turbo Tax!!!!! Go too from now on!
“I have gone to H&R Block for years, and prior to that, went to Jackson Hewitt. TurboTax made this easy to use and helped me with all tax-related questions.”
SingleMommyto3, Oklahoma2021 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Love TurboTax
“I have been filing with TurboTax for years. I have tried others, such as H&R Block and Jackson Hewitt, but seemed to pay more than is necessary to file with them. I enjoy entering my information myself and watching my return grow.”
Bam Bam 315, New York2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
Turbo tax IS IN FACT Awesome
“I have only used TurboTax this year and last. My experience this year was a repeat of last year, so I will just tell you about last year. I went to a local tax preparer, which advertised to get the most money back or they would pay the difference, like a lot of big firms promise. Last year was the first year that I ever had stock-type investments and derivatives that I had been selling, which made my tax return a little more complicated. At least I made it to where my CPA mother refused to do it for me. So, I went to a firm, which rhymes with H&R Clock, but I won't mention any names. After a month, they called back and told me my refund would be $1,100, and they were going to charge me about $900. Really, I believe they had no clue what to do with the type of investments I had because the lady didn't understand them at all. Anyway, I told them to go kick rocks and I downloaded everything to TurboTax, and when they were finished about seven days later, my refund was $2,156, and the TurboTax fee was only $350. Needless to say, I will never go anywhere else. I love you guys.”
inkiul4372, Louisiana2022 TurboTax Live Full Service Premier -
![Customer review 5 out of 5]()
Excellent experience and painless
“I used H&R Block last year, and never again. This was easy, relatively painless, fast, and the experts were knowledgeable and friendly. I am using them again next year.”
Higgins87, Connecticut2022 TurboTax Live Full Service Premium -
![Customer review 5 out of 5]()
The Day I actually used TurboTax
“For years, I would go to someone who worked at H&R Block for help, but due to trust issues, I wanted to do it myself this year. Being able to chat live or receive a call from the tax experts was my highlight! I had a lot of questions, and they were a lot of help. One of them, Miraya, was able to give me advice on what I can change on my taxes in the future and why I should make that change. Cora answered questions about what certain withholdings, breaks, etc. were, and when Kayla couldn't help, she made sure to reassure me that someone with expertise would be able to assist.”
M23,2022 TurboTax Live Assisted Basic -
![Customer review 4 out of 5]()
Simple to use
“I am a long-time H&R Block user, but I decided to try TurboTax this year. It was easy to navigate, and I found the cartoon graphics annoying and unprofessional.”
ShazzerAZ, Arizona2022 TurboTax Premium -
![Customer review 4 out of 5]()
Turbo tax US awesome
“I've been using TurboTax for eight years now, and I love it. I'm never going back to H&R Block.”
Keshablackstallion, Florida2022 TurboTax Live Assisted Premium -
![Customer review 4 out of 5]()
Way better than H&R Block
“I had a far better experience with how TurboTax is set up compared to H&R Block's online system, and their customer service was far more helpful than H&R Block's. I will be using TurboTax from now on.”
SRH1992, Washington2022 TurboTax Live Assisted Deluxe -
![Customer review 3 out of 5]()
Pro was helpful, still frustrated
“The pro that worked with me through chat was very helpful! I am frustrated that I was unable to file a free simple return because of my HSA, so I still had to pay. Also, I did receive a smaller refund than I got last year, which was done by an H&R Block office.”
Jess, Texas2022 TurboTax Live Assisted Deluxe -
![Customer review 3 out of 5]()
using it for the first time was not easy.
“It isn't easy to use without help. With Sharon or Jaryl, I could not have done it. Sometimes, we senior citizens need more help when doing something for the first time. It's not always intuitive and thankful for patient people. The ads were a little misleading, though. I still had to pay as much as H&R Block. Both took a hunk out of my refund, but for the first time, I guess it was worth it, but not again.”
oleladie234, Illinois2022 TurboTax Live Assisted Deluxe -
![Customer review 2 out of 5]()
Not the easiest software.
“Honestly, I think the H&R Block software is much easier to use.”
Cece80,2022 TurboTax Live Assisted Basic -
![Customer review 2 out of 5]()
Turbo tax was okay
“Honestly, if I had known it would cost the same amount as H&R Block, I would've just gone back. But thank you.”
patrice21, Connecticut2022 TurboTax Live Full Service Deluxe -
![Customer review 1 out of 5]()
Highly Disappointed
“I used TurboTax to file my initial returns. They were a little cheaper than the others. When I needed to file amended returns, they charged me a filing fee for a state I didn't need to file a return for. I tried to delete this extra return and the fee to no avail. I finally gave up and paid it, just so I could finish. I won't be using TurboTax in the future. I will go back to using H&R Block.”
Blondie1682, Ohio2022 TurboTax Online Deluxe -
![Customer review 1 out of 5]()
Been using for years but may leave
“I am not sure why each year TurboTax is the last to get forms uploaded. I nearly went to H&R Block this year because they had the form I needed nearly six weeks before TurboTax. It is extremely frustrating to have to sit on a tax return for two months because TurboTax was the last to have the forms ready.”
JRS7788, Michigan2021 TurboTax Online Deluxe -
![Customer review 1 out of 5]()
Frustrating
“I went with H&R Block last year, and even though they are owned by H&R Block, it still caused problems and locked me out of past refunds. Then, I had to go through the entire ID.Me with the IRS to get the 2021 information. I don't like you very much right now.”
More Time wasted, Missouri2022 TurboTax Live Assisted Premier -
![Customer review 1 out of 5]()
Long wait time and poor communication
“I decided to try out TurboTax this year since H&R Block had a serious technical issue with their website that prevented me from starting my taxes. I have used their equivalent full-service product, trusting a tax professional to prepare my return, for a couple of years now.
Using the TurboTax live full-service product was somewhat disappointing. From the time I uploaded my documents to actually filing the return, it took a little over three weeks. Now I understand and can sympathize that March is a busy time of year for tax professionals. I'm less upset with how long it took and more with poor communication from my expert. I was left hanging with unanswered messages more than once, leaving me to contact support after 3+ days of waiting to finally prompt a response. The last time was after I was told the return would be ready that day, and then there was radio silence for days on end. For the price ($460+), this felt like a letdown, and I can't really recommend it.”Rostepher, California2021 TurboTax Live Full Service Premier
