Let’s find the right tax solution for youLet’s find the right tax solution for you

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Real experts to help—or even do your taxes for you

Get started with TurboTax Live and connect with tax experts on-demand for help and advice. At any time, you can hand off your taxes to a tax expert who’ll prepare, sign, and file your return for an additional fee.

Assisted
Get expert advice as you do your taxes, with a final review
Expert Approved Guarantee
Claudell,
Tax Expert 24yrs
Tax expert

Basic

LIMITED TIME OFFER
Simple tax returns only
  

Deluxe

Maximize deductions & credits
  

Premier

Investments & rental property
  

Self-Employed

Personal & business income/expenses
  
UPGRADE TO FULL SERVICE
Full Service
Upgrade and let a tax expert do your taxes for you
Expert Approved GuaranteeNeil, CPA 17 years
Claudell
Claudell
Tax expert

Basic

Simple tax returns only
Full Service
  

Deluxe

Maximize deductions & credits
Full Service
  

Premier

Investments & rental property
Full Service
  

Self-Employed

Personal & business income/expenses
Full Service
  
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Three ways to get your taxes done right

Live Assisted
Do your own taxes
 
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Jump right in and we’ll guide you to the right pricing and options for your situation.
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Frequently asked questions
Learn more about each way of doing your taxes
Do it yourself FAQ
What if I have questions along the way?
What if I make a mistake?
Do I need a credit card to pay for TurboTax?
How quickly can I get my refund?
Am I covered if I get audited?
What if I don’t have a bank account?
Live Assisted FAQ
What are the differences between Live Assisted and Live Full Service?
What qualifications do the tax experts have?
When can I access a tax expert?
Can I choose the expert I work with for TurboTax Live Assisted?
How do I communicate with the tax expert?
Will the tax expert understand my personal tax situation/complexities?
What is the process like?
Can the expert see me?
Can I see the tax expert?
Can the tax expert see my tax return?
How will my information be securely transferred to the expert?
How are fees/prices determined?
Can my fees/price change?
Live Full Service FAQ
What are the differences between Live Assisted and Live Full Service?
When is my tax expert available?
How do I communicate with my tax expert?
Can the expert see me?
Can I see the tax expert?
What qualifications do the tax experts have?
How am I matched with my tax expert?
Can I choose which tax expert I work with?
What’s the process like?
What do I need to do to prepare?
Will the tax expert understand my personal tax situation/complexities?
How will my documents be securely transferred to my tax expert?
How long will the process take?
How are fees/prices determined?
Can my fees/price change?
Is there any type of guarantee if I get audited?
Will my expert be there to help me year-round?
Can I use the same tax expert next year?
What is a Full Service assistant or tax prep assistant?

All TurboTax products include

  • 100% accuracy guaranteed

    Our calculations are 100% accurate so your taxes will be done right, guaranteed, or we’ll pay you any IRS penalties.

  • Maximum refund guaranteed

    We search hundreds of tax deductions to find every tax deduction and credit you qualify for to get you the biggest tax refund, guaranteed.

  • File with complete confidence

    CompleteCheck™ scans your return from beginning to end, so you can be confident it’s 100% accurate before you file.

Frequently asked questions

Learn more about each way of doing your taxes

A live TurboTax product specialist can help you one-on-one, and even draw on your screen to help you get your taxes done. (Ayuda disponible en español.)

You’ll also have unlimited access to the helpful TurboTax community, and a robust set of FAQs and articles if you have questions about doing your taxes.

You can upgrade to TurboTax Live Assisted to get one-on-one help from a tax expert or hand off your taxes to a TurboTax Live Full Service expert to do them for you.

Don’t worry, TurboTax double-checks your return for errors as you go, and before you file. We also guarantee our calculations are 100% accurate, or we’ll pay you any IRS penalties plus interest.

If you have questions, just ask us. We have knowledgeable agents available by phone* or live chat to answer any questions you may have. (Fees may apply.)

We accept all major credit and debit cards, but you can also choose to pay for your TurboTax fees right out of your federal tax refund. There's an additional fee for this service*.

No one can get you your tax refund faster than TurboTax with e-file and direct deposit. Federal e-file is included with TurboTax at no extra charge.

You could get your refund up to 5 days early* by filing with TurboTax and depositing it in a free to open checking account with Credit Karma Money™. *Terms apply.

Or skip the wait and get up to $4,000 instantly* with Refund Advance. $0 loan fees, no credit impact, 0% APR. A no-cost way to get funds in as little as 1 minute after IRS acceptance. *IRS accepts returns starting late-Jan. Acceptance times may vary and could take up to a day. Most receive funds within 15 minutes of acceptance. Restrictions apply.

Yes. We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff. We’ll let you know what to expect and how to prepare in the unlikely event you receive an audit letter from the IRS.

If you’ve already received a letter from the IRS for a return you filed with TurboTax, please review our Audit Support Guarantee for instructions on how to receive FREE step–by–step audit guidance and the option to connect with an expert.

We also offer full audit representation for an additional fee with TurboTax Audit Defense.

No problem. You can have your refund directly deposited into a free to open checking account with Credit Karma Money™. Sign up when you’re ready to finish and file your taxes with TurboTax and begin using your account right away.

Or, you can have your refund mailed in a check. You can receive your refund by check, whether you’re printing or e-filing. This will take longer than direct deposit.

With Live Assisted, a team of tax experts is available to provide you with answers and advice as you do your taxes, and can review your return before you file.

With Live Full Service, you’re matched to a dedicated tax expert who will do your taxes, start to finish, and review them with you before filing.

Our team of US-based tax experts have extensive experience and internal training. They can handle all kinds of tax situations, from simple to complex. They’ll guarantee your taxes are done right, with every dollar you deserve.

When you connect live with an expert, you’ll see their specific credentials.

Our tax experts are available 7 days a week from 5 AM to 9 PM PT from mid-January through the April 18 filing deadline.

From mid-April through early January, they’re available Monday-Friday from 5 AM through 5 PM PT.

When you access Live Help, you’ll enter some information about your question. This will help us direct you to the right expert to answer your question. We work hard to ensure that our tax experts are highly qualified to answer a broad range of questions, but if your question isn't answered to your satisfaction, you can ask to be transferred to a new expert.

To be matched with a dedicated tax expert who can handle your taxes start to finish, you can upgrade to Live Full Service.

You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can’t see you). You can share your TurboTax screen with your expert so they can guide you and answer your questions.

We do our best to match you with the right expert based on the nature of your question. Your tax expert will also have read-only access to your tax return so they can better understand your situation. You also have the option to share your tax documents with your tax expert, if needed. All conversations with our experts are documented in our system, so if you come back with another question, your tax expert can see what was already discussed.

For a dedicated tax expert who's matched to you based on your situation, choose Live Full Service.

With Live Assisted, you prepare your taxes at your own pace and on your own time by answering simple questions about your life and taxes. When you need help from a tax expert, just select the “Live Help” button, and we’ll connect you. You can discuss your questions over the phone, via live chat, or via one-way video on your screen. When you’re done preparing your taxes, you can get a tax expert to review your return to make sure it’s correct.

When you’re satisfied and ready to file, simply pay and e-file or print your tax return.

No. When you use a one-way video with your tax expert, you’ll be able to see them, but they can’t see you.

Yes, if you choose a one-way video with your tax expert, you’ll be able to see them on your screen.

Your tax expert will be able to see a read-only version of your tax return to assist them in addressing your questions. Your personal information (like SSN) will be masked so the expert can’t see it.

Our software will allow you to securely upload your tax documents to our system. You can give permission through the software to share your tax documents with your tax expert. You may be able to import them directly from your employer or your financial institutions, or you can snap photos of the documents and upload them to TurboTax. We use bank-level encryption technology to ensure your information is protected.

Two factors determine the pricing for TurboTax: the complexity of your tax return and the level of service you choose (DIY, Live Assisted, or Live Full Service). More complicated tax situations and higher levels of tax expert services will cost more.

If you choose to add other services (like Audit Defense), there may be additional fees.

We’ll always let you know how much you can expect to pay, and we’ll ask for your consent before any products or services are added.

You can review your fees along the way at any time and will see a full balance of your charges before you choose to pay and file your taxes.

We do our best to make sure you start with the right product to cover your tax situation, but it’s possible that we’ll uncover something along the way that requires you to upgrade your version of TurboTax. For example, if you started in our Free Edition, but we later learn you had investment sales (not covered in Free Edition), we’ll ask you to upgrade to cover your investment sales. Prices for paid products are determined based on the product you use and the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.

Your price could also change if you decide to upgrade your service level and add expert help, or if you choose to add other services like Audit Defense.

With Live Full Service, you’re matched to a dedicated tax expert who will do your taxes, start to finish, and review them with you before filing.

With Live Assisted, a team of tax experts is available to provide you with answers and advice as you do your taxes, and can review your return before you file.

After you’re matched with your dedicated Live Full Service tax expert, they will share the hours they’re available.

If you need help when your expert is unavailable, you can reach our other tax experts 7 days a week from 5 AM to 9 PM PT from mid-January through the April 18 filing deadline. From mid-April through early January, our experts are available Monday-Friday from 5 AM through 5 PM PT.

It starts with a welcome call with a tax prep assistant to gather and upload your documents, and then you’ll be connected to your Live Full Service tax expert. You can speak to your tax expert on the phone or through a live one-way video call on your screen (you can see your tax expert, but they can’t see you). Your tax expert will ask you questions and provide advice as they prepare your return and get ready to file on your behalf. You can also communicate with your tax expert via the messaging center as needed.

No. When you use a one-way video with your tax expert, you’ll be able to see them, but they can’t see you.

Yes, if you choose a one-way video with your tax expert, you’ll be able to see them on your screen.

Our team of US-based tax experts have extensive experience and internal training. They can handle all kinds of tax situations, from simple to complex. They’ll guarantee your taxes are done right, with every dollar you deserve.

When you connect live with an expert, you’ll see their specific credentials.

With Live Full Service, we’ll start by asking you questions about your tax situation. This can be done online, or with the help of a live tax preparation assistant. We’ll use what you tell us to match you with a tax expert who understands your situation, has relevant expertise, and is in a relevant location.

We’ll use information about your tax situation, where you live, and more to match you with the right tax expert to handle your taxes. If at any time you want to be matched to a new expert, you can inform your current expert and they’ll help you get reassigned.

After choosing Live Full Service, we’ll ask you some questions to learn about your tax situation. We’ll create your personalized tax planner to start collecting the right docs and securely upload them to your account. Then you’ll have a welcome call with a tax prep assistant who can help you finish uploading your docs and match you with a dedicated tax expert. If you don’t want to get started right away, you can schedule a call for a time that works best for you.

When you’re ready to connect with your tax expert, you can talk to them over the phone or on a one-way video call. They’ll ask questions, get the details they need, and prepare your return. After they’ve completed your tax return, they’ll review it with you and answer any questions you may have. When you’re ready to file and pay, they’ll sign and file your taxes on your behalf.

After starting in Live Full Service, we’ll ask you some questions to learn about your tax situation and create a personalized tax planner for you. This tax planner helps you know what docs you’ll need so you can gather them and start uploading them to your TurboTax account.

We use information about your tax situation to match you with an expert who has experience with taxes like yours. During the process, they’ll also learn more about your unique situation so they can make sure your taxes are 100% correct before filing.

Our software allows you to securely upload your tax documents to our system so they’re available to your tax expert. You may be able to import them directly from your employer or your financial institutions, or you can snap photos of the documents and upload them to TurboTax. We use bank-level encryption technology to ensure your information is protected.

The time it takes to prepare your return depends on the complexity of your taxes, your availability, seasonal peak days for tax preparation, and how busy our experts are. Our goal is to get your taxes done with as little waiting as possible. When you’re ready to start, we’re ready to take taxes off your plate.

Two factors determine the pricing for TurboTax: the complexity of your tax return and the level of service you choose (DIY, Live Assisted, or Live Full Service). More complicated tax situations and higher levels of tax expert services will cost more.

If you choose to add other services (like Audit Defense), there may be additional fees.

We’ll always let you know how much you can expect to pay, and we’ll ask for your consent before any products or services are added.

You can review your fees along the way at any time and will see a full balance of your charges before you choose to pay and file your taxes.

We do our best to make sure you start with the right product to cover your tax situation, but it’s possible that we’ll uncover something along the way that requires you to upgrade your version of TurboTax. For example, if you started in our Free Edition, but we later learn you had investment sales (not covered in Free Edition), we’ll ask you to upgrade to cover your investment sales. Prices for paid products are determined based on the product you use and the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.

Your price could also change if you decide to upgrade your service level and add expert help, or if you choose to add other services like Audit Defense.

Yes. We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff. We’ll let you know what to expect and how to prepare in the unlikely event you receive an audit letter from the IRS.

If you’ve already received a letter from the IRS for a return you filed with TurboTax, please review our Audit Support Guarantee for instructions on how to receive FREE step–by–step audit guidance and the option to connect with an expert.

We also offer full audit representation for an additional fee with TurboTax Audit Defense.

Tax experts are available year-round for questions and tax advice, but you may not be connected with the specific tax expert who prepared your tax return.

Yes, you may request the same Live Full Service Expert you worked with in previous tax years.

Our Live Full Service welcome call is handled by a team of specialists who are here to answer your questions about the product, help you understand next steps, and aid you in gathering all of your documents before initiating your expert match.