TURBOTAX CUSTOMER REVIEWS
TurboTax vs Tax Act
See what customers say when comparing TurboTax to Tax Act products.
“I've always used TaxAct and wasn't understanding the crypto part, so I tried TurboTax and it did
everything for me and made my life so simple.” - Sonya56, Florida
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Rated out of 5 stars by our customers
Star ratings are from 2022
-
Biggest refund in Years, Best Choice for Filing“I used TaxAct for the last two years and felt that my refund amount could have been more. I promised myself that after last year's filing, I would try a different filing software. I am so glad that I used TurboTax because I have been missing out on getting the most out of my refund. The amount in this year's filing made it all worth it. I will be using TurboTax from now on.”
The Real_NikkiB,
2021 TurboTax Online Deluxe -
Turbo tax saved me“I've always used TaxAct and wasn't understanding the crypto part, so I tried TurboTax and it did everything for me and made my life so simple.”
Sonya56, Florida
2021 TurboTax Online Premier -
Turbo Tax is very easy to use“I have used TaxAct in the past and just switched to TurboTax this year. I found that it was very easy to use. The Online Chat was very helpful when I was getting an error message and I didn't understand why.”
CK22, Pennsylvania
2021 TurboTax Online Premier -
GREAT HELP!!“So much easier and less expensive compared to its competitor TaxAct. I used TaxAct last year and I will never go back to it! I love TurboTax!”
LazandMommy, Pennsylvania
2021 TurboTax Online Deluxe -
TurboTax Quick & Easy“For the last few years, I've used TaxAct and started again this year but got frustrated. I decided to make a change to TurboTax because I read that the IRS prefers TurboTax. I am so glad I did because the software is so easy to use and I was done in one day.”
F007, Georgia
2021 TurboTax Online Self-Employed -
Very Easy to use TurboTax“I always used TaxAct in the past but switched to TurboTax this year. It's much more user-friendly.”
NL1988, Wisconsin
2021 TurboTax Online Premier -
Turbo Tax was great!“We have been using TaxAct for years, and it was messed up this year! It kept making our stimulus taxable income. We came over to TurboTax, and it was a very easy and great experience. We will be using TurboTax from now on!”
hyrulehero, Louisiana
2021 TurboTax Online Deluxe -
Amazingly easy & very througho“This is my first time using TurboTax. I normally use TaxAct. I absolutely will start using TurboTax to file my taxes from now on. This was incredibly easy and they asked me more questions than TaxAct did.”
JS6987, Missouri
2021 TurboTax Online Free Edition -
Easy Peasy“I was able to navigate the online version seamlessly compared to TaxAct which I've used for many years. I chose TurboTax because I could not get past the generic responses from their agents.”
MoMunnie, Georgia
2021 TurboTax Online Deluxe -
I love TurboTax. It's my only go-to Tax service“I absolutely love TurboTax! It's very simple, easy to use, and it gets me a good refund every time. I tried TaxAct, and it was so complicated. I immediately went back to TurboTax.”
Kim, Utah
2021 TurboTax Online Self-Employed -
Best tax filing software!!“The best service I've received and the most money I've gotten back! I used to file with TaxAct 3 years ago, but I've been won over by TurboTax.”
H19, Kentucky
2021 TurboTax Online Self-Employed -
You are amazing.“I have filed taxes for years with TaxAct, but your software was, by and large, easier to use! I am so glad to have finally joined TurboTax.”
Todd, Tennessee
2022 TurboTax Live Assisted Basic -
The Help I Needed to Complete My Taxes Quickly“I used TaxAct for years, but recently after buying and selling crypto, it proved to be problematic importing the gains and losses data. TurboTax was fast and efficient.”
RamNo, Texas
2021 TurboTax Live Assisted Self-Employed -
Great experience with TurboTax“TurboTax was super easy to use and made filing this year so much smoother. I've used TaxAct Online for previous returns, but this was so much easier and very user-friendly.”
MGoBlue928, Michigan
2021 TurboTax Live Assisted Deluxe -
Wow, I loved it“I typically use TaxAct every year, but I heard great experiences from people using TurboTax, so I decided to use you this year. 100% no regrets. It was fast, simple, and easy.”
Emisj, Indiana
2021 TurboTax Live Assisted Basic -
Turbo Tax was Amazing!“It is really easy to navigate this website and ask questions. I used TaxAct before, but now that I tried TurboTax, it was just awesome and an entirely improved experience. Nice job, and thanks, TurboTax! See you next year!”
SEB50, New York
2021 TurboTax Live Assisted Deluxe -
A lot easier than tax act“It was a good experience. A lot easier than TaxAct.”
Mamawkaye,
2021 TurboTax Online Deluxe -
Better than tax act“Found this to be more intuitive for tax newcomers. I did not have issues with outrageous amounts owed.”
wolfcarcass67, Deleware
2021 TurboTax Online Premier -
TT is the Best Option“I'm retired and do simple, e-filed joint returns for Federal and State, with some years itemized and some years standard deduction. I left TurboTax a decade ago for others and tried TaxAct, H&R Block, IRS Direct File, and others because the cost was quite a bit cheaper. But they all seemed to have problems. One was so bad it wouldn't accept my 1099 because my withheld amount wasn't greater than my income, and they wouldn't respond to inquiries. Crazy. But I came back a couple of years ago. TurboTax is the daddy of all those others and has come a long way from the early days. It's worth the little extra cost for a smooth and reliable process. They've really become good at recognizing my situation and not asking questions that apply to 3 people in the whole country. I am a very happy customer.”
In the Net, California
2022 TurboTax Live Assisted Deluxe -
Getting harder to understand“I spent many years with TaxAct. I switched after paying extra one year to get help and never getting it. This caused my taxes to be filed late and cost me more. I went to TurboTax and loved it. Each year it gets much harder to understand and much trickier to avoid additional fees and costs.”
skadie, Indiana
2022 TurboTax Live Assisted Self-Employed -
Turbo Tax is expensive and does ok“I've seen better prices, and the final check and review, including by human beings, wasn't enough to keep it from being rejected by the IRS. I may try TaxAct next time. It can't be worse and it's less expensive.”
Solrpwd, Tennessee
2022 TurboTax Live Assisted Deluxe -
TurboTax is expensive“I like TurboTax. But I love FREE! Last year I had to go with TaxAct due to the cost of filing on TurboTax. This year I thought I would check it out, but I was disappointed with all the fees and add-ons.”
Riajab, Illinois
2022 TurboTax Live Assisted Premium -
I am surprised how much Loyalty matters“I rated fair because it is fair. I came to TurboTax over the years due to my taxes being so simple. I would rather just do them myself, as I only input one W2 that uploads automatically and I input the amount from unemployment without changing anything else because everything is already saved because I have used TurboTax for years. There are no discount fees for loyal customers! I was going to submit on TaxAct because it was cheaper, but I'm in a hurry. I will know for next year. TurboTax, give us loyal customers a break, please.”
Jess_88, Louisiana
2021 TurboTax Live Assisted Deluxe -
some good some bad“I only used TurboTax to get a discount and to get my sister a $25 gift card for the referral. We got neither. I had to search the internet for contact information and waited a long time to talk to someone who tried hard to resolve this and failed. I could have used my usual (TaxAct) and got it done cheaper and faster.”
mykman216, Illinois
2022 TurboTax Premium -
Inflation Sucks“I have been a Turbo Tax user for almost my whole adulthood. I understand taxes and income (theoretically) increase. However, the price to file is crazy high. TurboTax is also intense with asking you to upgrade, but they never give the option to downgrade. My taxes are not that difficult for me to understand, and I have thought about going to TaxAct or another company to file. However, I try to keep my annual documents in one place. It is just easier for future tax years.”
Katiekay333, Minnesota
2022 TurboTax Online Deluxe -
Turbo-Tax is getting costly“Although the TurboTax software is great and makes filing easy, it has become too expensive to file. There are hidden fees and too much time to get a refund. Next year, I will use TaxAct.”
tlr2112, Ohio
2021 TurboTax Online Deluxe -
Was better filing through Credit Karma previously!“I filed taxes through Credit Karma from 2019-2021. It was awesome. If you needed last year's figures, you could find it. This year, I filed through Credit Karma again. You try something simple, like finding last year's figures to get your AGI (line 11) information, and it tells you "that information isn't available because you didn't file with TurboTax last year!" I know, but I did file through Credit Karm and I'm in the Credit Karma app but it wouldn't give me any of 2021's information. It seemed to create two TurboTax accounts, which it wanted me to sign into. When I want a code sent to my phone to sign in, it gives me an "Access is Denied" error constantly. The whole experience was very frustrating, and it cost me more money this time to file my taxes than last year. I think next year I'll go to TaxAct or something. It's going to be frustrating starting new with them, but it's worth a try after the frustration I had dealing with tonight's filing.”
Ryiekyrsjtrs, South Carolina
2022 TurboTax Live Assisted Deluxe -
EXTRA CHARGES“I was not happy about the extra charges imposed. I tried TurboTax this year because of the fees with TaxAct that I was unhappy with.”
Beth1122, New Hampshire
2021 TurboTax Live Assisted Deluxe -
TurboTax cost way more than HRBlock and TaxAct“Upsale is always prompting to pay more when you don't need it.”
Not a TurboTax fan, Minnesota
2021 TurboTax Live Assisted Deluxe -
Easy to use GARBAGE“The one thing I truly and really need from a tax preparation software is Schedule C and associated schedules. TurboTax tries to make filling out Schedule C easy, but in doing so, it makes an utter mess of things. This software is garbage, and I mean that in a kind way. If you want to see what I mean, just look for "Cost of Goods Sold" Lines 33-42. There's no way to fill these lines out directly. None. On top which, there's no reference to where you place your costs into the stupidly simple categories. Next year it's back to TaxAct.”
kza78, Nevada
2021 TurboTax Online Self-Employed
-
![Customer review 5 out of 5]()
Biggest refund in Years, Best Choice for Filing
“I used TaxAct for the last two years and felt that my refund amount could have been more. I promised myself that after last year's filing, I would try a different filing software. I am so glad that I used TurboTax because I have been missing out on getting the most out of my refund. The amount in this year's filing made it all worth it. I will be using TurboTax from now on.”
The Real_NikkiB,2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Turbo tax saved me
“I've always used TaxAct and wasn't understanding the crypto part, so I tried TurboTax and it did everything for me and made my life so simple.”
Sonya56, Florida2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
Turbo Tax is very easy to use
“I have used TaxAct in the past and just switched to TurboTax this year. I found that it was very easy to use. The Online Chat was very helpful when I was getting an error message and I didn't understand why.”
CK22, Pennsylvania2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
GREAT HELP!!
“So much easier and less expensive compared to its competitor TaxAct. I used TaxAct last year and I will never go back to it! I love TurboTax!”
LazandMommy, Pennsylvania2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
TurboTax Quick & Easy
“For the last few years, I've used TaxAct and started again this year but got frustrated. I decided to make a change to TurboTax because I read that the IRS prefers TurboTax. I am so glad I did because the software is so easy to use and I was done in one day.”
F007, Georgia2021 TurboTax Online Self-Employed -
![Customer review 5 out of 5]()
Very Easy to use TurboTax
“I always used TaxAct in the past but switched to TurboTax this year. It's much more user-friendly.”
NL1988, Wisconsin2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
Turbo Tax was great!
“We have been using TaxAct for years, and it was messed up this year! It kept making our stimulus taxable income. We came over to TurboTax, and it was a very easy and great experience. We will be using TurboTax from now on!”
hyrulehero, Louisiana2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Amazingly easy & very througho
“This is my first time using TurboTax. I normally use TaxAct. I absolutely will start using TurboTax to file my taxes from now on. This was incredibly easy and they asked me more questions than TaxAct did.”
JS6987, Missouri2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Easy Peasy
“I was able to navigate the online version seamlessly compared to TaxAct which I've used for many years. I chose TurboTax because I could not get past the generic responses from their agents.”
MoMunnie, Georgia2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
I love TurboTax. It's my only go-to Tax service
“I absolutely love TurboTax! It's very simple, easy to use, and it gets me a good refund every time. I tried TaxAct, and it was so complicated. I immediately went back to TurboTax.”
Kim, Utah2021 TurboTax Online Self-Employed -
![Customer review 5 out of 5]()
Best tax filing software!!
“The best service I've received and the most money I've gotten back! I used to file with TaxAct 3 years ago, but I've been won over by TurboTax.”
H19, Kentucky2021 TurboTax Online Self-Employed -
![Customer review 5 out of 5]()
You are amazing.
“I have filed taxes for years with TaxAct, but your software was, by and large, easier to use! I am so glad to have finally joined TurboTax.”
Todd, Tennessee2022 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
The Help I Needed to Complete My Taxes Quickly
“I used TaxAct for years, but recently after buying and selling crypto, it proved to be problematic importing the gains and losses data. TurboTax was fast and efficient.”
RamNo, Texas2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
Great experience with TurboTax
“TurboTax was super easy to use and made filing this year so much smoother. I've used TaxAct Online for previous returns, but this was so much easier and very user-friendly.”
MGoBlue928, Michigan2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Wow, I loved it
“I typically use TaxAct every year, but I heard great experiences from people using TurboTax, so I decided to use you this year. 100% no regrets. It was fast, simple, and easy.”
Emisj, Indiana2021 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Turbo Tax was Amazing!
“It is really easy to navigate this website and ask questions. I used TaxAct before, but now that I tried TurboTax, it was just awesome and an entirely improved experience. Nice job, and thanks, TurboTax! See you next year!”
SEB50, New York2021 TurboTax Live Assisted Deluxe -
![Customer review 4 out of 5]()
A lot easier than tax act
“It was a good experience. A lot easier than TaxAct.”
Mamawkaye,2021 TurboTax Online Deluxe -
![Customer review 4 out of 5]()
Better than tax act
“Found this to be more intuitive for tax newcomers. I did not have issues with outrageous amounts owed.”
wolfcarcass67, Deleware2021 TurboTax Online Premier -
![Customer review 4 out of 5]()
TT is the Best Option
“I'm retired and do simple, e-filed joint returns for Federal and State, with some years itemized and some years standard deduction. I left TurboTax a decade ago for others and tried TaxAct, H&R Block, IRS Direct File, and others because the cost was quite a bit cheaper. But they all seemed to have problems. One was so bad it wouldn't accept my 1099 because my withheld amount wasn't greater than my income, and they wouldn't respond to inquiries. Crazy. But I came back a couple of years ago. TurboTax is the daddy of all those others and has come a long way from the early days. It's worth the little extra cost for a smooth and reliable process. They've really become good at recognizing my situation and not asking questions that apply to 3 people in the whole country. I am a very happy customer.”
In the Net, California2022 TurboTax Live Assisted Deluxe -
![Customer review 3 out of 5]()
Getting harder to understand
“I spent many years with TaxAct. I switched after paying extra one year to get help and never getting it. This caused my taxes to be filed late and cost me more. I went to TurboTax and loved it. Each year it gets much harder to understand and much trickier to avoid additional fees and costs.”
skadie, Indiana2022 TurboTax Live Assisted Self-Employed -
![Customer review 3 out of 5]()
Turbo Tax is expensive and does ok
“I've seen better prices, and the final check and review, including by human beings, wasn't enough to keep it from being rejected by the IRS. I may try TaxAct next time. It can't be worse and it's less expensive.”
Solrpwd, Tennessee2022 TurboTax Live Assisted Deluxe -
![Customer review 3 out of 5]()
TurboTax is expensive
“I like TurboTax. But I love FREE! Last year I had to go with TaxAct due to the cost of filing on TurboTax. This year I thought I would check it out, but I was disappointed with all the fees and add-ons.”
Riajab, Illinois2022 TurboTax Live Assisted Premium -
![Customer review 3 out of 5]()
I am surprised how much Loyalty matters
“I rated fair because it is fair. I came to TurboTax over the years due to my taxes being so simple. I would rather just do them myself, as I only input one W2 that uploads automatically and I input the amount from unemployment without changing anything else because everything is already saved because I have used TurboTax for years. There are no discount fees for loyal customers! I was going to submit on TaxAct because it was cheaper, but I'm in a hurry. I will know for next year. TurboTax, give us loyal customers a break, please.”
Jess_88, Louisiana2021 TurboTax Live Assisted Deluxe -
![Customer review 2 out of 5]()
some good some bad
“I only used TurboTax to get a discount and to get my sister a $25 gift card for the referral. We got neither. I had to search the internet for contact information and waited a long time to talk to someone who tried hard to resolve this and failed. I could have used my usual (TaxAct) and got it done cheaper and faster.”
mykman216, Illinois2022 TurboTax Premium -
![Customer review 2 out of 5]()
Inflation Sucks
“I have been a Turbo Tax user for almost my whole adulthood. I understand taxes and income (theoretically) increase. However, the price to file is crazy high. TurboTax is also intense with asking you to upgrade, but they never give the option to downgrade. My taxes are not that difficult for me to understand, and I have thought about going to TaxAct or another company to file. However, I try to keep my annual documents in one place. It is just easier for future tax years.”
Katiekay333, Minnesota2022 TurboTax Online Deluxe -
![Customer review 2 out of 5]()
Turbo-Tax is getting costly
“Although the TurboTax software is great and makes filing easy, it has become too expensive to file. There are hidden fees and too much time to get a refund. Next year, I will use TaxAct.”
tlr2112, Ohio2021 TurboTax Online Deluxe -
![Customer review 1 out of 5]()
Was better filing through Credit Karma previously!
“I filed taxes through Credit Karma from 2019-2021. It was awesome. If you needed last year's figures, you could find it. This year, I filed through Credit Karma again. You try something simple, like finding last year's figures to get your AGI (line 11) information, and it tells you "that information isn't available because you didn't file with TurboTax last year!" I know, but I did file through Credit Karm and I'm in the Credit Karma app but it wouldn't give me any of 2021's information. It seemed to create two TurboTax accounts, which it wanted me to sign into. When I want a code sent to my phone to sign in, it gives me an "Access is Denied" error constantly. The whole experience was very frustrating, and it cost me more money this time to file my taxes than last year. I think next year I'll go to TaxAct or something. It's going to be frustrating starting new with them, but it's worth a try after the frustration I had dealing with tonight's filing.”
Ryiekyrsjtrs, South Carolina2022 TurboTax Live Assisted Deluxe -
![Customer review 1 out of 5]()
EXTRA CHARGES
“I was not happy about the extra charges imposed. I tried TurboTax this year because of the fees with TaxAct that I was unhappy with.”
Beth1122, New Hampshire2021 TurboTax Live Assisted Deluxe -
![Customer review 1 out of 5]()
TurboTax cost way more than HRBlock and TaxAct
“Upsale is always prompting to pay more when you don't need it.”
Not a TurboTax fan, Minnesota2021 TurboTax Live Assisted Deluxe -
![Customer review 1 out of 5]()
Easy to use GARBAGE
“The one thing I truly and really need from a tax preparation software is Schedule C and associated schedules. TurboTax tries to make filling out Schedule C easy, but in doing so, it makes an utter mess of things. This software is garbage, and I mean that in a kind way. If you want to see what I mean, just look for "Cost of Goods Sold" Lines 33-42. There's no way to fill these lines out directly. None. On top which, there's no reference to where you place your costs into the stupidly simple categories. Next year it's back to TaxAct.”
kza78, Nevada2021 TurboTax Online Self-Employed
