TURBOTAX CUSTOMER REVIEWS
TurboTax vs Jackson Hewitt
See what customers say when comparing TurboTax to Jackson Hewitt products.
“It is so easy, anyone can do it. Last year, I did it with Jackson Hewitt and paid a fortune.”
- krzysiu, New York
We do your taxes for you
Get matched with a local tax expert who can do your taxes, start-to-finish, as soon as today.
Expert help as you go
Get unlimited help from experts as you go, and a final expert review before you file.
Do your own taxes
Just answer simple questions, and we'll guide you step-by-step through your taxes.
-
![TurboTax Tax Return Lifetime Guarantee]()
No matter how you file, TurboTax backs your taxes for
the full 7-year life of your tax return, guaranteed
Join the millions
who file smarter™
Rated out of 5 stars by our customers
Star ratings are from 2022
-
great“It is so easy, anyone can do it. Last year, I did it with Jackson Hewitt and paid a fortune.”
krzysiu, New York
2022 TurboTax Online Premier -
I love TurboTax“I did my tax returns with Jackson Hewitt last year, BIG mistake! You now have a true and faithful customer for life!”
Marquez, Arizona
2022 TurboTax Online Deluxe -
The best way to file“I love using TurboTax. We always get a good return and never have issues getting our return. I used Jackson Hewitt and H&R Block in the past. Never again.”
CJ, Florida
2022 TurboTax Online Deluxe -
Excellent Turbo“Great, easy, and helpful. Better than paying hundreds to Jackson Hewitt, etc.”
Rina, Texas
2022 TurboTax Online Free Edition -
NICE PROGRAM“I have used this to file my taxes from 2008-2016 and should have never stopped. H&R Block has been decent but EXPENSIVE! Jackson Hewitt made mistakes and caused trouble, and I will never ever leave TurboTax. User-friendly and easy to maneuver. Thanks, everyone! Happy Easter! -KRK”
krk130, Missouri
2021 TurboTax Online Deluxe -
Return Turbo Tax user“I've been using TurboTax for quite a few years now. I just wasn't happy with H&R Block or Jackson Hewitt when they prepared my taxes. It's easy to use and guides you every step of the way.”
CDS22, Kentucky
2021 TurboTax Online Premier -
TurboTax Review“I use TurboTax almost every year and it has saved me money on filing fees, is easy to use, and the refund amount is accurate based on a comparison I did a couple of years ago when I filed with Jackson Hewitt for a refund advance. TurboTax now offers refund advances.”
Cupz, Texas
2021 TurboTax Online Deluxe -
Love TurboTax!!!!“I've been using TurboTax for the past 6-8 years and I simply love it. It's so user-friendly! It takes me step by step and I'm done with my taxes within 30 minutes instead of hours at a tax place like H&R Block or Jackson Hewitt. Not to mention the great price for service, which can also be deducted from my return so I don't even have to pay upfront. Thanks, TurboTax!❤️”
RickyRod48, Texas
2021 TurboTax Online Free Edition -
Turbo Tax is very easy“I was very apprehensive about doing my own taxes. I have had my credit union do my taxes for the past two years, and before that, Jackson Hewitt. My credit union decided not to do taxes anymore and I really did not want to go back to a tax preparer if I did not need to. My daughter-in-law used TurboTax and said it was very easy and fast. So that is why I used TurboTax. Very glad I did.”
London2023, North Carolina
2022 TurboTax Live Assisted Deluxe -
Turbo tax is awesome“Easy as I remember! I will never go back to Jackson Hewitt.”
Carla_215, Ohio
2022 TurboTax Live Assisted Basic -
Simple and quick to use“I usually use Jackson Hewitt but decided to give this a try. It was simple and the step by step directions made it to easy to use.”
SMC, Georgia
2022 TurboTax Live Assisted Basic -
TurboTax is user friendly, fast and effective“I have used H&R Block, Jackson Hewitt, and some others, but TurboTax beats them all. TurboTax is user-friendly and you don't even need an accountant to file your taxes. Very simple and easy to do yourself.”
Skp75, Alabama
2022 TurboTax Live Assisted Deluxe -
Love Turbo Tax!!!!! Go too from now on!“I have gone to H&R Block for years, and prior to that, went to Jackson Hewitt. TurboTax made this easy to use and helped me with all questions tax related.”
SingleMommyto3, Oklahoma
2021 TurboTax Live Assisted Basic -
Awesome experience“Coming from Jackson Hewitt to TurboTax, I will never go backward. This has been the best experience.”
WEEZIE727, New Jersey
2021 TurboTax Live Full Service Basic -
I LOVE Turbo Tax“I have used TurboTax for several years. In fact, I once went to Jackson Hewitt. They showed me owing money. A friend told me to try TurboTax to see what they said, and in fact, I GOT MONEY BACK. When I am stuck or need help, there is always a live person I can talk to.”
AGUEN78, Arkansas
2021 TurboTax Live Assisted Deluxe -
Happy with TurboTax!“It's quick, fast and easy to use! I always use Turbotax as it was easier than Jackson Hewitt so ive never gone back. I was also an employee at JH so it was a big deal switching over!”
Jackie, Colorado
2022 TurboTax Live Assisted Basic -
Seamless experience“I appreciate the simplicity of the platform, the encouraging words, the double and triple-checking, and the professional, quick customer service. I won't ever go back to Jackson Hewitt.”
1Rie, Nevada
2021 TurboTax Live Assisted Deluxe -
TurboTax is excellent!!!“I used to think filing on my own wasn't an easy task. I always went to Tax preparers like Jackson Hewitt because I felt it was more convenient and I didn't feel comfortable in myself to file. But filing with TurboTax for the first time made me confident in filing myself and it simple. Everything is easy as pie. Step by Step and before you know it, you are done in a flash.”
LilQui8, Alabama
2022 TurboTax Online Deluxe -
turbo tax for the win“I tried to use Jackson Hewitt this year and it was a disaster. So I came back to TurboTax and I got my taxes done in one sitting. So easy and straightforward.”
BriannaS, Montana
2021 TurboTax Live Assisted Deluxe -
Best Option!!“I have been using this service for over 5 years now...I used to use Jackson Hewitt and pay crazy fees to get next to nothing back on my returns...ugh! After Turbo Tax, everything is easy, hands on, and I know I'm always getting the highest possible refund! I can even use my tax return to pay for the extra services I need. I always recommend them to everyone!!!”
LadyK36, New Jersey
2022 TurboTax Online Deluxe -
7yrs loyal for a reason; not looking back!“Turbo tax has made doing taxes incredibly easy and affordable. Ten years ago I was dealing with the hassle of waiting in lines despite having an appointment at an HR Block or Jackson Hewitt location and leaving feeling taken advantage of. I have not felt that way since I started doing my own taxes on Turbo Tax. I never looked back.”
Terri, Texas
2021 TurboTax Online Free Edition -
I love Turbo Tax“They were great with support! I was walked through my taxes and I made a mistake. I was able to fix it instantly. This is not so with Jackson Hewitt, who I’ve been with since 2001 until 2022. They have become so expensive but TurboTax is affordable.”
GodandI, Missouri
2022 TurboTax Live Assisted Premium -
Simple, Scares me“I've used TurboTax for about five years now. It's very simple, and that kind of scares me. So I occasionally send messages to their staff and they answer everything I need to know. So far, never done anything wrong, never been audited, and the cops haven't shown up. I got some solar panels this year, though, so we'll see what happens next year. I keep coming back because it has given me a small bit of confidence, and is certainly cheaper than some "professional" at an H&R Block, Jackson Hewitt, or other pop-up shops after the first of the year. Plus, when they ask me questions, it usually requires I come back with more paperwork later. With this program, I can save my progress and come back later. It only took me a couple of hours total. I feel like I'm sitting somewhere else for nearly the entire day. They are just using a program like this to input everything anyway. Can you follow instructions as prompted? You can do your own taxes.”
Griff, Illinois
2022 TurboTax Live Assisted Deluxe -
Easy to use!“I've used TurboTax for years after Jackson Hewitt got to be too expensive to deal with. TurboTax is easy to use and walks you through each step. I do still get nervous not dealing with a live person, but have had no issues with my filings to date, even when having to file for incomes from two different states!”
Tammy1717, New Mexico
2022 TurboTax Live Assisted Deluxe -
I have tried others but TurboTax is better“I have a great deal of tax prep anxiety so, last year, I tried Jackson Hewitt. I thought steering away from my normal TurboTax prep and going somewhere where someone would do it for me would be better. It wasn't. It was so much worse. While TurboTax doesn't take away all of my tax anxiety, I can file my taxes with confidence that it is done correctly and knowing that I will be helped out if I need it. Taxes suck; TurboTax makes it a tiny bit better.”
WBrite, Maine
2022 TurboTax Live Assisted Premier -
Satisfied with Turbo Tax“I have been using TurboTax for many years. Every year I use, I feel kind of disappointed with the user-friendliness of the software. I am a tax professional at Jackson Hewitt and I have clients who come from TurboTax and I wind up amending returns. Client then becomes a Jackson Hewitt customer.”
TaxprofessionalJH, Texas
2022 TurboTax Premium -
Its ok“I thought it was supposed to be free but it gets you with all the payments at the very end but it still came out cheaper than H&R Block and Jackson Hewitt early bird, so that was I guess a good thing.”
Rayray1987123, North Carolina
2021 TurboTax Online Deluxe -
Too much redundancy“I understand working towards safety and security when it comes to this kind of information, but considering that this is only done once a year, it was very irritating to have codes sent to "verify it's you" when you've put in passwords and already put in one set of codes. Then I was asked to verify my return about five times. I verified it once, and that was plenty. Next year, I will go to Walmart and have Jackson Hewitt do them. This was very irritating and stressful.”
Tery, Kentucky
2021 TurboTax Online Free Edition -
Every year the process gets more difficult“I have been using TurboTax for quite some time now, and I have to say that this year was the most difficult to get through. You constantly ask for more identification information but make it extremely difficult to find said information. Once the information is found and entered, everything gets rejected. I've never had problems using the app, but every year it gets harder to navigate, more frustrating, and more time-consuming. That's why I used Jackson Hewitt last year, but I thought I would give you another chance this year. That was my mistake.”
Eventhisisaheadache, Iowa
2022 TurboTax Online Free Edition -
wont let file diffrently from last time“Fees were as much as if I went and got them done at Jackson Hewitt.”
to much money, Missouri
2022 TurboTax Live Assisted Deluxe
-
![Customer review 5 out of 5]()
great
“It is so easy, anyone can do it. Last year, I did it with Jackson Hewitt and paid a fortune.”
krzysiu, New York2022 TurboTax Online Premier -
![Customer review 5 out of 5]()
I love TurboTax
“I did my tax returns with Jackson Hewitt last year, BIG mistake! You now have a true and faithful customer for life!”
Marquez, Arizona2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
The best way to file
“I love using TurboTax. We always get a good return and never have issues getting our return. I used Jackson Hewitt and H&R Block in the past. Never again.”
CJ, Florida2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Excellent Turbo
“Great, easy, and helpful. Better than paying hundreds to Jackson Hewitt, etc.”
Rina, Texas2022 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
NICE PROGRAM
“I have used this to file my taxes from 2008-2016 and should have never stopped. H&R Block has been decent but EXPENSIVE! Jackson Hewitt made mistakes and caused trouble, and I will never ever leave TurboTax. User-friendly and easy to maneuver. Thanks, everyone! Happy Easter! -KRK”
krk130, Missouri2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Return Turbo Tax user
“I've been using TurboTax for quite a few years now. I just wasn't happy with H&R Block or Jackson Hewitt when they prepared my taxes. It's easy to use and guides you every step of the way.”
CDS22, Kentucky2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
TurboTax Review
“I use TurboTax almost every year and it has saved me money on filing fees, is easy to use, and the refund amount is accurate based on a comparison I did a couple of years ago when I filed with Jackson Hewitt for a refund advance. TurboTax now offers refund advances.”
Cupz, Texas2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Love TurboTax!!!!
“I've been using TurboTax for the past 6-8 years and I simply love it. It's so user-friendly! It takes me step by step and I'm done with my taxes within 30 minutes instead of hours at a tax place like H&R Block or Jackson Hewitt. Not to mention the great price for service, which can also be deducted from my return so I don't even have to pay upfront. Thanks, TurboTax!❤️”
RickyRod48, Texas2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Turbo Tax is very easy
“I was very apprehensive about doing my own taxes. I have had my credit union do my taxes for the past two years, and before that, Jackson Hewitt. My credit union decided not to do taxes anymore and I really did not want to go back to a tax preparer if I did not need to. My daughter-in-law used TurboTax and said it was very easy and fast. So that is why I used TurboTax. Very glad I did.”
London2023, North Carolina2022 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Turbo tax is awesome
“Easy as I remember! I will never go back to Jackson Hewitt.”
Carla_215, Ohio2022 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Simple and quick to use
“I usually use Jackson Hewitt but decided to give this a try. It was simple and the step by step directions made it to easy to use.”
SMC, Georgia2022 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
TurboTax is user friendly, fast and effective
“I have used H&R Block, Jackson Hewitt, and some others, but TurboTax beats them all. TurboTax is user-friendly and you don't even need an accountant to file your taxes. Very simple and easy to do yourself.”
Skp75, Alabama2022 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Love Turbo Tax!!!!! Go too from now on!
“I have gone to H&R Block for years, and prior to that, went to Jackson Hewitt. TurboTax made this easy to use and helped me with all questions tax related.”
SingleMommyto3, Oklahoma2021 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Awesome experience
“Coming from Jackson Hewitt to TurboTax, I will never go backward. This has been the best experience.”
WEEZIE727, New Jersey2021 TurboTax Live Full Service Basic -
![Customer review 5 out of 5]()
I LOVE Turbo Tax
“I have used TurboTax for several years. In fact, I once went to Jackson Hewitt. They showed me owing money. A friend told me to try TurboTax to see what they said, and in fact, I GOT MONEY BACK. When I am stuck or need help, there is always a live person I can talk to.”
AGUEN78, Arkansas2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Happy with TurboTax!
“It's quick, fast and easy to use! I always use Turbotax as it was easier than Jackson Hewitt so ive never gone back. I was also an employee at JH so it was a big deal switching over!”
Jackie, Colorado2022 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Seamless experience
“I appreciate the simplicity of the platform, the encouraging words, the double and triple-checking, and the professional, quick customer service. I won't ever go back to Jackson Hewitt.”
1Rie, Nevada2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
TurboTax is excellent!!!
“I used to think filing on my own wasn't an easy task. I always went to Tax preparers like Jackson Hewitt because I felt it was more convenient and I didn't feel comfortable in myself to file. But filing with TurboTax for the first time made me confident in filing myself and it simple. Everything is easy as pie. Step by Step and before you know it, you are done in a flash.”
LilQui8, Alabama2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
turbo tax for the win
“I tried to use Jackson Hewitt this year and it was a disaster. So I came back to TurboTax and I got my taxes done in one sitting. So easy and straightforward.”
BriannaS, Montana2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Best Option!!
“I have been using this service for over 5 years now...I used to use Jackson Hewitt and pay crazy fees to get next to nothing back on my returns...ugh! After Turbo Tax, everything is easy, hands on, and I know I'm always getting the highest possible refund! I can even use my tax return to pay for the extra services I need. I always recommend them to everyone!!!”
LadyK36, New Jersey2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
7yrs loyal for a reason; not looking back!
“Turbo tax has made doing taxes incredibly easy and affordable. Ten years ago I was dealing with the hassle of waiting in lines despite having an appointment at an HR Block or Jackson Hewitt location and leaving feeling taken advantage of. I have not felt that way since I started doing my own taxes on Turbo Tax. I never looked back.”
Terri, Texas2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
I love Turbo Tax
“They were great with support! I was walked through my taxes and I made a mistake. I was able to fix it instantly. This is not so with Jackson Hewitt, who I’ve been with since 2001 until 2022. They have become so expensive but TurboTax is affordable.”
GodandI, Missouri2022 TurboTax Live Assisted Premium -
![Customer review 4 out of 5]()
Simple, Scares me
“I've used TurboTax for about five years now. It's very simple, and that kind of scares me. So I occasionally send messages to their staff and they answer everything I need to know. So far, never done anything wrong, never been audited, and the cops haven't shown up. I got some solar panels this year, though, so we'll see what happens next year. I keep coming back because it has given me a small bit of confidence, and is certainly cheaper than some "professional" at an H&R Block, Jackson Hewitt, or other pop-up shops after the first of the year. Plus, when they ask me questions, it usually requires I come back with more paperwork later. With this program, I can save my progress and come back later. It only took me a couple of hours total. I feel like I'm sitting somewhere else for nearly the entire day. They are just using a program like this to input everything anyway. Can you follow instructions as prompted? You can do your own taxes.”
Griff, Illinois2022 TurboTax Live Assisted Deluxe -
![Customer review 4 out of 5]()
Easy to use!
“I've used TurboTax for years after Jackson Hewitt got to be too expensive to deal with. TurboTax is easy to use and walks you through each step. I do still get nervous not dealing with a live person, but have had no issues with my filings to date, even when having to file for incomes from two different states!”
Tammy1717, New Mexico2022 TurboTax Live Assisted Deluxe -
![Customer review 4 out of 5]()
I have tried others but TurboTax is better
“I have a great deal of tax prep anxiety so, last year, I tried Jackson Hewitt. I thought steering away from my normal TurboTax prep and going somewhere where someone would do it for me would be better. It wasn't. It was so much worse. While TurboTax doesn't take away all of my tax anxiety, I can file my taxes with confidence that it is done correctly and knowing that I will be helped out if I need it. Taxes suck; TurboTax makes it a tiny bit better.”
WBrite, Maine2022 TurboTax Live Assisted Premier -
![Customer review 3 out of 5]()
Satisfied with Turbo Tax
“I have been using TurboTax for many years. Every year I use, I feel kind of disappointed with the user-friendliness of the software. I am a tax professional at Jackson Hewitt and I have clients who come from TurboTax and I wind up amending returns. Client then becomes a Jackson Hewitt customer.”
TaxprofessionalJH, Texas2022 TurboTax Premium -
![Customer review 3 out of 5]()
Its ok
“I thought it was supposed to be free but it gets you with all the payments at the very end but it still came out cheaper than H&R Block and Jackson Hewitt early bird, so that was I guess a good thing.”
Rayray1987123, North Carolina2021 TurboTax Online Deluxe -
![Customer review 2 out of 5]()
Too much redundancy
“I understand working towards safety and security when it comes to this kind of information, but considering that this is only done once a year, it was very irritating to have codes sent to "verify it's you" when you've put in passwords and already put in one set of codes. Then I was asked to verify my return about five times. I verified it once, and that was plenty. Next year, I will go to Walmart and have Jackson Hewitt do them. This was very irritating and stressful.”
Tery, Kentucky2021 TurboTax Online Free Edition -
![Customer review 1 out of 5]()
Every year the process gets more difficult
“I have been using TurboTax for quite some time now, and I have to say that this year was the most difficult to get through. You constantly ask for more identification information but make it extremely difficult to find said information. Once the information is found and entered, everything gets rejected. I've never had problems using the app, but every year it gets harder to navigate, more frustrating, and more time-consuming. That's why I used Jackson Hewitt last year, but I thought I would give you another chance this year. That was my mistake.”
Eventhisisaheadache, Iowa2022 TurboTax Online Free Edition -
![Customer review 1 out of 5]()
wont let file diffrently from last time
“Fees were as much as if I went and got them done at Jackson Hewitt.”
to much money, Missouri2022 TurboTax Live Assisted Deluxe
