TURBOTAX CUSTOMER REVIEWS
TurboTax vs Jackson Hewitt
See what customers say when comparing TurboTax to Jackson Hewitt products.
“It is so easy, anyone can do it. Last year, I did it with Jackson Hewitt and paid a fortune.” - krzysiu, New York
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Rated out of 5 stars by our customers
Star ratings are from 2022
-
great“It is so easy, anyone can do it. Last year, I did it with Jackson Hewitt and paid a fortune.”
krzysiu, New York
2022 TurboTax Online Premier -
I love TurboTax“I did my tax returns with Jackson Hewitt last year, BIG mistake! You now have a true and faithful customer for life!”
Marquez, Arizona
2022 TurboTax Online Deluxe -
The best way to file“I love using TurboTax. We always get a good return and never have issues getting our return. I used Jackson Hewitt and H&R Block in the past. Never again.”
CJ, Florida
2022 TurboTax Online Deluxe -
Excellent Turbo“Great, easy, and helpful. Better than paying hundreds to Jackson Hewitt, etc.”
Rina, Texas
2022 TurboTax Online Free Edition -
NICE PROGRAM“I have used this to file my taxes from 2008-2016 and should have never stopped. H&R Block has been decent but EXPENSIVE! Jackson Hewitt made mistakes and caused trouble, and I will never ever leave TurboTax. User-friendly and easy to maneuver. Thanks, everyone! Happy Easter! -KRK”
krk130, Missouri
2021 TurboTax Online Deluxe -
Return Turbo Tax user“I've been using TurboTax for quite a few years now. I just wasn't happy with H&R Block or Jackson Hewitt when they prepared my taxes. It's easy to use and guides you every step of the way.”
CDS22, Kentucky
2021 TurboTax Online Premier -
TurboTax Review“I use TurboTax almost every year and it has saved me money on filing fees, is easy to use, and the refund amount is accurate based on a comparison I did a couple of years ago when I filed with Jackson Hewitt for a refund advance. TurboTax now offers refund advances.”
Cupz, Texas
2021 TurboTax Online Deluxe -
Love TurboTax!!!!“I've been using TurboTax for the past 6-8 years and I simply love it. It's so user-friendly! It takes me step by step and I'm done with my taxes within 30 minutes instead of hours at a tax place like H&R Block or Jackson Hewitt. Not to mention the great price for service, which can also be deducted from my return so I don't even have to pay upfront. Thanks, TurboTax!❤️”
RickyRod48, Texas
2021 TurboTax Online Free Edition -
Turbo Tax is very easy“I was very apprehensive about doing my own taxes. I have had my credit union do my taxes for the past two years, and before that, Jackson Hewitt. My credit union decided not to do taxes anymore and I really did not want to go back to a tax preparer if I did not need to. My daughter-in-law used TurboTax and said it was very easy and fast. So that is why I used TurboTax. Very glad I did.”
London2023, North Carolina
2022 TurboTax Live Assisted Deluxe -
Turbo tax is awesome“Easy as I remember! I will never go back to Jackson Hewitt.”
Carla_215, Ohio
2022 TurboTax Live Assisted Basic -
Simple and quick to use“I usually use Jackson Hewitt but decided to give this a try. It was simple and the step by step directions made it to easy to use.”
SMC, Georgia
2022 TurboTax Live Assisted Basic -
TurboTax is user friendly, fast and effective“I have used H&R Block, Jackson Hewitt, and some others, but TurboTax beats them all. TurboTax is user-friendly and you don't even need an accountant to file your taxes. Very simple and easy to do yourself.”
Skp75, Alabama
2022 TurboTax Live Assisted Deluxe -
Love Turbo Tax!!!!! Go too from now on!“I have gone to H&R Block for years, and prior to that, went to Jackson Hewitt. TurboTax made this easy to use and helped me with all questions tax related.”
SingleMommyto3, Oklahoma
2021 TurboTax Live Assisted Basic -
Awesome experience“Coming from Jackson Hewitt to TurboTax, I will never go backward. This has been the best experience.”
WEEZIE727, New Jersey
2021 TurboTax Live Full Service Basic -
I LOVE Turbo Tax“I have used TurboTax for several years. In fact, I once went to Jackson Hewitt. They showed me owing money. A friend told me to try TurboTax to see what they said, and in fact, I GOT MONEY BACK. When I am stuck or need help, there is always a live person I can talk to.”
AGUEN78, Arkansas
2021 TurboTax Live Assisted Deluxe -
TURBOTAX IS GREAT“TurboTax is literally the only software tax prep service I will ever use again. I've been using it for years now and I have always received a higher return than I would at H&R Block or Jackson Hewitt. It's simple and easy to use and they have live tax help. Highly recommended.”
Michael, Oregon
2021 TurboTax Live Assisted Self-Employed -
Seamless experience“I appreciate the simplicity of the platform, the encouraging words, the double and triple-checking, and the professional, quick customer service. I won't ever go back to Jackson Hewitt.”
1Rie, Nevada
2021 TurboTax Live Assisted Deluxe -
love turbo tax“I have used H&R Block and Jackson Hewitt. Never again, I have had horrible experiences. TurboTax is the only way I will ever file!”
Janine, Florida
2021 TurboTax Live Assisted Self-Employed -
turbo tax for the win“I tried to use Jackson Hewitt this year and it was a disaster. So I came back to TurboTax and I got my taxes done in one sitting. So easy and straightforward.”
BriannaS, Montana
2021 TurboTax Live Assisted Deluxe -
Love TurboTax“I have been filing with TurboTax for years. I have tried others, like H&R Block and Jackson Hewitt, but seemed to pay more than is necessary to file with them. I enjoy entering my info myself and watching my return grow.”
Bam Bam 315, New York
2021 TurboTax Live Assisted Self-Employed -
I AM LIVING FOR THE TURBO AND THE TAX HONEY!!“This is my fourth year with TurboTax and I am so glad to be returning again. This is by far the best and easiest method of completing my taxes. I work part-time and have a babysitting service on the side and I am always given the max refund with TurboTax. I'm a lifer for sure! Never going back to Jackson Hewitt or the other guys again! I'm here to stay!”
AshLL, Louisiana
2021 TurboTax Live Assisted Self-Employed -
I love Turbo Tax“They were great with support! I was walked through my taxes and I made a mistake. I was able to fix it instantly. This is not so with Jackson Hewitt, who I’ve been with since 2001 until 2022. They have become so expensive but TurboTax is affordable.”
GodandI, Missouri
2022 TurboTax Live Assisted Premium -
Simple, Scares me“I've used TurboTax for about five years now. It's very simple, and that kind of scares me. So I occasionally send messages to their staff and they answer everything I need to know. So far, never done anything wrong, never been audited, and the cops haven't shown up. I got some solar panels this year, though, so we'll see what happens next year. I keep coming back because it has given me a small bit of confidence, and is certainly cheaper than some "professional" at an H&R Block, Jackson Hewitt, or other pop-up shops after the first of the year. Plus, when they ask me questions, it usually requires I come back with more paperwork later. With this program, I can save my progress and come back later. It only took me a couple of hours total. I feel like I'm sitting somewhere else for nearly the entire day. They are just using a program like this to input everything anyway. Can you follow instructions as prompted? You can do your own taxes.”
Griff, Illinois
2022 TurboTax Live Assisted Deluxe -
Easy to use!“I've used TurboTax for years after Jackson Hewitt got to be too expensive to deal with. TurboTax is easy to use and walks you through each step. I do still get nervous not dealing with a live person, but have had no issues with my filings to date, even when having to file for incomes from two different states!”
Tammy1717, New Mexico
2022 TurboTax Live Assisted Deluxe -
I have tried others but TurboTax is better“I have a great deal of tax prep anxiety so, last year, I tried Jackson Hewitt. I thought steering away from my normal TurboTax prep and going somewhere where someone would do it for me would be better. It wasn't. It was so much worse. While TurboTax doesn't take away all of my tax anxiety, I can file my taxes with confidence that it is done correctly and knowing that I will be helped out if I need it. Taxes suck; TurboTax makes it a tiny bit better.”
WBrite, Maine
2022 TurboTax Live Assisted Premier -
Satisfied with Turbo Tax“I have been using TurboTax for many years. Every year I use, I feel kind of disappointed with the user-friendliness of the software. I am a tax professional at Jackson Hewitt and I have clients who come from TurboTax and I wind up amending returns. Client then becomes a Jackson Hewitt customer.”
TaxprofessionalJH, Texas
2022 TurboTax Premium -
Its ok“I thought it was supposed to be free but it gets you with all the payments at the very end but it still came out cheaper than H&R Block and Jackson Hewitt early bird, so that was I guess a good thing.”
Rayray1987123, North Carolina
2021 TurboTax Online Deluxe -
Too much redundancy“I understand working towards safety and security when it comes to this kind of information, but considering that this is only done once a year, it was very irritating to have codes sent to "verify it's you" when you've put in passwords and already put in one set of codes. Then I was asked to verify my return about five times. I verified it once, and that was plenty. Next year, I will go to Walmart and have Jackson Hewitt do them. This was very irritating and stressful.”
Tery, Kentucky
2021 TurboTax Online Free Edition -
Every year the process gets more difficult“I have been using TurboTax for quite some time now, and I have to say that this year was the most difficult to get through. You constantly ask for more identification information but make it extremely difficult to find said information. Once the information is found and entered, everything gets rejected. I've never had problems using the app, but every year it gets harder to navigate, more frustrating, and more time-consuming. That's why I used Jackson Hewitt last year, but I thought I would give you another chance this year. That was my mistake.”
Eventhisisaheadache, Iowa
2022 TurboTax Online Free Edition -
wont let file diffrently from last time“Fees were as much as if I went and got them done at Jackson Hewitt.”
to much money, Missouri
2022 TurboTax Live Assisted Deluxe
-
![Customer review 5 out of 5]()
great
“It is so easy, anyone can do it. Last year, I did it with Jackson Hewitt and paid a fortune.”
krzysiu, New York2022 TurboTax Online Premier -
![Customer review 5 out of 5]()
I love TurboTax
“I did my tax returns with Jackson Hewitt last year, BIG mistake! You now have a true and faithful customer for life!”
Marquez, Arizona2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
The best way to file
“I love using TurboTax. We always get a good return and never have issues getting our return. I used Jackson Hewitt and H&R Block in the past. Never again.”
CJ, Florida2022 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Excellent Turbo
“Great, easy, and helpful. Better than paying hundreds to Jackson Hewitt, etc.”
Rina, Texas2022 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
NICE PROGRAM
“I have used this to file my taxes from 2008-2016 and should have never stopped. H&R Block has been decent but EXPENSIVE! Jackson Hewitt made mistakes and caused trouble, and I will never ever leave TurboTax. User-friendly and easy to maneuver. Thanks, everyone! Happy Easter! -KRK”
krk130, Missouri2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Return Turbo Tax user
“I've been using TurboTax for quite a few years now. I just wasn't happy with H&R Block or Jackson Hewitt when they prepared my taxes. It's easy to use and guides you every step of the way.”
CDS22, Kentucky2021 TurboTax Online Premier -
![Customer review 5 out of 5]()
TurboTax Review
“I use TurboTax almost every year and it has saved me money on filing fees, is easy to use, and the refund amount is accurate based on a comparison I did a couple of years ago when I filed with Jackson Hewitt for a refund advance. TurboTax now offers refund advances.”
Cupz, Texas2021 TurboTax Online Deluxe -
![Customer review 5 out of 5]()
Love TurboTax!!!!
“I've been using TurboTax for the past 6-8 years and I simply love it. It's so user-friendly! It takes me step by step and I'm done with my taxes within 30 minutes instead of hours at a tax place like H&R Block or Jackson Hewitt. Not to mention the great price for service, which can also be deducted from my return so I don't even have to pay upfront. Thanks, TurboTax!❤️”
RickyRod48, Texas2021 TurboTax Online Free Edition -
![Customer review 5 out of 5]()
Turbo Tax is very easy
“I was very apprehensive about doing my own taxes. I have had my credit union do my taxes for the past two years, and before that, Jackson Hewitt. My credit union decided not to do taxes anymore and I really did not want to go back to a tax preparer if I did not need to. My daughter-in-law used TurboTax and said it was very easy and fast. So that is why I used TurboTax. Very glad I did.”
London2023, North Carolina2022 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Turbo tax is awesome
“Easy as I remember! I will never go back to Jackson Hewitt.”
Carla_215, Ohio2022 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Simple and quick to use
“I usually use Jackson Hewitt but decided to give this a try. It was simple and the step by step directions made it to easy to use.”
SMC, Georgia2022 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
TurboTax is user friendly, fast and effective
“I have used H&R Block, Jackson Hewitt, and some others, but TurboTax beats them all. TurboTax is user-friendly and you don't even need an accountant to file your taxes. Very simple and easy to do yourself.”
Skp75, Alabama2022 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Love Turbo Tax!!!!! Go too from now on!
“I have gone to H&R Block for years, and prior to that, went to Jackson Hewitt. TurboTax made this easy to use and helped me with all questions tax related.”
SingleMommyto3, Oklahoma2021 TurboTax Live Assisted Basic -
![Customer review 5 out of 5]()
Awesome experience
“Coming from Jackson Hewitt to TurboTax, I will never go backward. This has been the best experience.”
WEEZIE727, New Jersey2021 TurboTax Live Full Service Basic -
![Customer review 5 out of 5]()
I LOVE Turbo Tax
“I have used TurboTax for several years. In fact, I once went to Jackson Hewitt. They showed me owing money. A friend told me to try TurboTax to see what they said, and in fact, I GOT MONEY BACK. When I am stuck or need help, there is always a live person I can talk to.”
AGUEN78, Arkansas2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
TURBOTAX IS GREAT
“TurboTax is literally the only software tax prep service I will ever use again. I've been using it for years now and I have always received a higher return than I would at H&R Block or Jackson Hewitt. It's simple and easy to use and they have live tax help. Highly recommended.”
Michael, Oregon2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
Seamless experience
“I appreciate the simplicity of the platform, the encouraging words, the double and triple-checking, and the professional, quick customer service. I won't ever go back to Jackson Hewitt.”
1Rie, Nevada2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
love turbo tax
“I have used H&R Block and Jackson Hewitt. Never again, I have had horrible experiences. TurboTax is the only way I will ever file!”
Janine, Florida2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
turbo tax for the win
“I tried to use Jackson Hewitt this year and it was a disaster. So I came back to TurboTax and I got my taxes done in one sitting. So easy and straightforward.”
BriannaS, Montana2021 TurboTax Live Assisted Deluxe -
![Customer review 5 out of 5]()
Love TurboTax
“I have been filing with TurboTax for years. I have tried others, like H&R Block and Jackson Hewitt, but seemed to pay more than is necessary to file with them. I enjoy entering my info myself and watching my return grow.”
Bam Bam 315, New York2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
I AM LIVING FOR THE TURBO AND THE TAX HONEY!!
“This is my fourth year with TurboTax and I am so glad to be returning again. This is by far the best and easiest method of completing my taxes. I work part-time and have a babysitting service on the side and I am always given the max refund with TurboTax. I'm a lifer for sure! Never going back to Jackson Hewitt or the other guys again! I'm here to stay!”
AshLL, Louisiana2021 TurboTax Live Assisted Self-Employed -
![Customer review 5 out of 5]()
I love Turbo Tax
“They were great with support! I was walked through my taxes and I made a mistake. I was able to fix it instantly. This is not so with Jackson Hewitt, who I’ve been with since 2001 until 2022. They have become so expensive but TurboTax is affordable.”
GodandI, Missouri2022 TurboTax Live Assisted Premium -
![Customer review 4 out of 5]()
Simple, Scares me
“I've used TurboTax for about five years now. It's very simple, and that kind of scares me. So I occasionally send messages to their staff and they answer everything I need to know. So far, never done anything wrong, never been audited, and the cops haven't shown up. I got some solar panels this year, though, so we'll see what happens next year. I keep coming back because it has given me a small bit of confidence, and is certainly cheaper than some "professional" at an H&R Block, Jackson Hewitt, or other pop-up shops after the first of the year. Plus, when they ask me questions, it usually requires I come back with more paperwork later. With this program, I can save my progress and come back later. It only took me a couple of hours total. I feel like I'm sitting somewhere else for nearly the entire day. They are just using a program like this to input everything anyway. Can you follow instructions as prompted? You can do your own taxes.”
Griff, Illinois2022 TurboTax Live Assisted Deluxe -
![Customer review 4 out of 5]()
Easy to use!
“I've used TurboTax for years after Jackson Hewitt got to be too expensive to deal with. TurboTax is easy to use and walks you through each step. I do still get nervous not dealing with a live person, but have had no issues with my filings to date, even when having to file for incomes from two different states!”
Tammy1717, New Mexico2022 TurboTax Live Assisted Deluxe -
![Customer review 4 out of 5]()
I have tried others but TurboTax is better
“I have a great deal of tax prep anxiety so, last year, I tried Jackson Hewitt. I thought steering away from my normal TurboTax prep and going somewhere where someone would do it for me would be better. It wasn't. It was so much worse. While TurboTax doesn't take away all of my tax anxiety, I can file my taxes with confidence that it is done correctly and knowing that I will be helped out if I need it. Taxes suck; TurboTax makes it a tiny bit better.”
WBrite, Maine2022 TurboTax Live Assisted Premier -
![Customer review 3 out of 5]()
Satisfied with Turbo Tax
“I have been using TurboTax for many years. Every year I use, I feel kind of disappointed with the user-friendliness of the software. I am a tax professional at Jackson Hewitt and I have clients who come from TurboTax and I wind up amending returns. Client then becomes a Jackson Hewitt customer.”
TaxprofessionalJH, Texas2022 TurboTax Premium -
![Customer review 3 out of 5]()
Its ok
“I thought it was supposed to be free but it gets you with all the payments at the very end but it still came out cheaper than H&R Block and Jackson Hewitt early bird, so that was I guess a good thing.”
Rayray1987123, North Carolina2021 TurboTax Online Deluxe -
![Customer review 2 out of 5]()
Too much redundancy
“I understand working towards safety and security when it comes to this kind of information, but considering that this is only done once a year, it was very irritating to have codes sent to "verify it's you" when you've put in passwords and already put in one set of codes. Then I was asked to verify my return about five times. I verified it once, and that was plenty. Next year, I will go to Walmart and have Jackson Hewitt do them. This was very irritating and stressful.”
Tery, Kentucky2021 TurboTax Online Free Edition -
![Customer review 1 out of 5]()
Every year the process gets more difficult
“I have been using TurboTax for quite some time now, and I have to say that this year was the most difficult to get through. You constantly ask for more identification information but make it extremely difficult to find said information. Once the information is found and entered, everything gets rejected. I've never had problems using the app, but every year it gets harder to navigate, more frustrating, and more time-consuming. That's why I used Jackson Hewitt last year, but I thought I would give you another chance this year. That was my mistake.”
Eventhisisaheadache, Iowa2022 TurboTax Online Free Edition -
![Customer review 1 out of 5]()
wont let file diffrently from last time
“Fees were as much as if I went and got them done at Jackson Hewitt.”
to much money, Missouri2022 TurboTax Live Assisted Deluxe
