2020 STIMULUS:
TURBO® VISA® DEBIT CARD

Getting your stimulus payment on a Turbo Visa Debit Card?

If you’ve been notified that your stimulus payment is being
deposited on your Turbo Visa Debit Card, that’s because
you chose this method for your refund on your most-recent
tax return. As long as you have your card, you can use it
anywhere Visa debit is accepted in the U.S.

If you're unsure where your
stimulus payment is being sent,
use the IRS Get My Payment
tool to confirm

Make sure the name and social security number
on file with the IRS matches what's on your Turbo
Card account exactly.
Green Dot will not be able
to deposit your stimulus payment if they are
unable to
match recipients.



What if I don’t have my
Turbo Visa Debit Card?


We’re committed to helping our customers get access to their money as soon as possible. You can get a replacement card in 8-10 business days, subject to unexpected COVID-19 delays—faster than if you were to get your stimulus check from the IRS by mail. We’ll waive or refund standard replacement fees so there’s no cost to you. You also have the option to close your account and receive your money as a check.

  • Request a new card
    online

    Simply sign in to your Turbo Visa Debit Card
    account and request a new card at no cost.
    You can also view your balance any time.

    Sign in to my account


  • Request a new card
    by phone

    If you can’t access your Turbo Visa Debit
    Card online, call our partner Green Dot
    Bank at (888) 285-4169 to report your
    card as lost or stolen, and they’ll send a
    replacement for free.

Turbo Visa Debit Card stimulus payment FAQs

Here are some helpful answers for you

What is the IRS Get My Payment tool?

The IRS has launched the Get My Payment site. It lets you:

  • Check your payment status
  • Confirm your payment type: direct deposit
    or check
  • Enter your bank account information if it’s not already on file
  • How will I know if my stimulus
    was deposited?

    You can check the status of your payment through the IRS Get My Payment site.

    The IRS will mail you a letter within 15 days of disbursing your stimulus payment. It’ll tell you how it was made and report any errors. You can also check your recent transactions online to see if your payment was added to
    your account.

    Can I change my stimulus
    payment method?

    The IRS is using information from your last filed tax return (2019 or 2018) to send your stimulus payment.

    If the IRS does not have your direct deposit information from your 2019 or 2018 return – and they haven’t yet sent your payment, you will need to update your direct deposit information on the IRS portal by May 13th at noon EST. Otherwise, you will receive a paper check. Find out how to deposit a check to your account.

    If you aren’t sure how the IRS will be sending your stimulus, you can use the IRS Get My Payment tool to check. If they haven’t sent your stimulus payment yet, you can update your direct deposit information. If they already sent your payment, there's nothing you can do to change your payment method.

    What if I don’t have my Turbo Visa Debit Card?

    If you don't have your physical Turbo Visa Debit Card anymore, don’t worry. You can request a replacement card by either signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/
    account/report-lost-or-stolen
    ) or calling 888-285-4169 and reporting your card lost/stolen. We’ll waive or refund standard replacement fees so there’s no cost to you.

    How can I access my money if I don't have my Turbo Visa Debit Card?

    If you have access to your Turbo Visa Debit Card account app, you can use it to get your information and pay for things online using your account and routing numbers. You can also use Bill Pay to set up payments directly within the app.

    

And if you have another Green Dot account with a card, you can always transfer your balance to
    that account.

    Can I get my money off of the Turbo Visa Debit Card?

    With your Turbo Visa Debit Card, you can withdraw your money at more than 19,000 fee-free ATMs across all 50 states.

    You can also request a check for the money on your Turbo Visa Debit Card by calling Green Dot at 888-285-4169 and speaking to a customer service specialist. You’ll get your check in the mail in approximately 14–21 days.