2020 STIMULUS:
TURBO® VISA® DEBIT CARD

Getting your second stimulus payment on a Turbo Visa Debit Card?

If you’ve been notified that your stimulus payment is being
deposited on your Turbo Visa Debit Card, that’s because
you chose this method for your refund on your most-recent
tax return. As long as you have your card, you can use it
anywhere Visa debit is accepted in the U.S.



What if I don’t have my
Turbo Visa Debit Card?


We’re committed to helping our customers get access to their money as soon as possible. You can get a replacement card in 8-10 business days, subject to unexpected COVID-19 delays—faster than if you were to get your stimulus check from the IRS by mail. We’ll waive or refund standard replacement fees so there’s no cost to you. You also have the option to close your account and receive your money as a check.

  • Request a new card
    online

    Simply sign in to your Turbo Visa Debit Card
    account and request a new card at no cost.
    You can also view your balance any time.

    Sign in to my account


  • Request a new card
    by phone

    If you can’t access your Turbo Visa Debit
    Card online, call our partner Green Dot
    Bank at (888) 285-4169 to report your
    card as lost or stolen, and they’ll send a
    replacement
    for free.

Turbo Visa Debit Card stimulus payment FAQs

Here are some helpful answers for you

How will I know if my stimulus
was deposited?

You can check the status of your payment through the IRS Get My Payment site.

The IRS will mail you a letter within 15 days of disbursing your stimulus payment. It’ll tell you how it was made and report any errors. You can also check your recent transactions online to see if your payment was added to
your account.

What if I don’t have my Turbo Visa Debit Card?

If you don't have your physical Turbo Visa Debit Card anymore, don’t worry. You can request a replacement card by either signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/
account/report-lost-or-stolen
or calling 888-285-4169 and reporting your card lost/stolen. We’ll waive or refund standard replacement fees so there’s no cost to you."

How can I access my money if I don't have my Turbo Visa Debit Card?

If you have access to your Turbo Visa Debit Card account app, you can use it to get your information and pay for things online using your account and routing numbers. You can also use Bill Pay to set up payments directly within the app.



And if you have another Green Dot account with a card, you can always transfer your balance to
that account.

Can I get my money off of the Turbo Visa Debit Card?

With your Turbo Visa Debit Card, you can withdraw your money at more than 19,000 fee-free ATMs across all 50 states.

You can also request a check for the money on your Turbo Visa Debit Card by calling Green Dot at 888-285-4169 and speaking to a customer service specialist. You’ll get your check in the mail in approximately 14–21 days.