TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Rick1046 from
TurboTax is great; could improve corrections steps
I've used TurboTax for years and it has helped me complete my federal and state taxes for my wife and me without much difficulty. There are some wrinkles to deal with, however. This year I found it difficult to fix one of the items indicated on the review. I had clicked the wrong box by mistake, checking that I was eligible for some kind of disaster relief connected with Form 8915. At first I had a hard time figuring out how to correct it. I expected Turbo Tax would help with that, but no. I retraced my steps numbers of times to find where I made the mistake without success. I finally looked on the menu bar at the top of the page under Forms and located the number, clicked on it, and was taken right to the form, where I unchecked the box i had mistakenly checked. That corrected the mistake. It seems to me that TurboTax could include a mechanism to bring users right back to the error to correct it, rather than leave them trying to find how to do it.
Date published: 2023-04-18
Rated 5 out of 5 by
KayArm from
Great Program, very easy to use.
Great program, easy to follow instructions. Plug in info and go.
Date published: 2023-04-18
Rated 5 out of 5 by
powderhouder from
Easy Peasy
I've used TurboTax for over a decade. Every year it gets easier and quicker to file.
Date published: 2023-04-18
Rated 5 out of 5 by
MJTH from
Turbo tax makes filing taxes easy
As a master procrastinator , Turbo tax made it easy for me to file on the last day!!!
Date published: 2023-04-18
Rated 5 out of 5 by
Susan12180 from
I love this program
Amazing. This program explains everything. I have saved so much money.
Date published: 2023-04-18
Rated 5 out of 5 by
AKTK1978 from
Easy to use
It is easy and gets me a great return every time. I can work on it anywhere and is so convenient.
Date published: 2023-04-18
Rated 4 out of 5 by
Anthony W M from
Good, but pin # snafu keeps me from e filing, had
pin number given by irs was not accepted causing me to mail
Date published: 2023-04-18
Rated 5 out of 5 by
Abrantiepa from
Turbo Tax Premium--Tax preparation made easy
With Turbo Tax Deluxe, preparing my taxes has progressively become a welcome experience over the past several years.
Date published: 2023-04-18
Rated 5 out of 5 by
gopro71 from
Good Program!
took 3 hours but very detailed, easy to use, cost was taken from return
Date published: 2023-04-18
Rated 5 out of 5 by
PreacherManOHIO from
Year number 9 using TurboTax keeps improving
The help section answered every question that I had. So impressed
All TurboTax® Offerings Reviews - Page 945
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Rick1046 from
TurboTax is great; could improve corrections steps
I've used TurboTax for years and it has helped me complete my federal and state taxes for my wife and me without much difficulty. There are some wrinkles to deal with, however. This year I found it difficult to fix one of the items indicated on the review. I had clicked the wrong box by mistake, checking that I was eligible for some kind of disaster relief connected with Form 8915. At first I had a hard time figuring out how to correct it. I expected Turbo Tax would help with that, but no. I retraced my steps numbers of times to find where I made the mistake without success. I finally looked on the menu bar at the top of the page under Forms and located the number, clicked on it, and was taken right to the form, where I unchecked the box i had mistakenly checked. That corrected the mistake. It seems to me that TurboTax could include a mechanism to bring users right back to the error to correct it, rather than leave them trying to find how to do it.
Date published: 2023-04-18
Rated 5 out of 5 by
KayArm from
Great Program, very easy to use.
Great program, easy to follow instructions. Plug in info and go.
Date published: 2023-04-18
Rated 5 out of 5 by
powderhouder from
Easy Peasy
I've used TurboTax for over a decade. Every year it gets easier and quicker to file.
Date published: 2023-04-18
Rated 5 out of 5 by
MJTH from
Turbo tax makes filing taxes easy
As a master procrastinator , Turbo tax made it easy for me to file on the last day!!!
Date published: 2023-04-18
Rated 5 out of 5 by
Susan12180 from
I love this program
Amazing. This program explains everything. I have saved so much money.
Date published: 2023-04-18
Rated 5 out of 5 by
AKTK1978 from
Easy to use
It is easy and gets me a great return every time. I can work on it anywhere and is so convenient.
Date published: 2023-04-18
Rated 4 out of 5 by
Anthony W M from
Good, but pin # snafu keeps me from e filing, had
pin number given by irs was not accepted causing me to mail
Date published: 2023-04-18
Rated 5 out of 5 by
Abrantiepa from
Turbo Tax Premium--Tax preparation made easy
With Turbo Tax Deluxe, preparing my taxes has progressively become a welcome experience over the past several years.
Date published: 2023-04-18
Rated 5 out of 5 by
gopro71 from
Good Program!
took 3 hours but very detailed, easy to use, cost was taken from return
Date published: 2023-04-18
Rated 5 out of 5 by
PreacherManOHIO from
Year number 9 using TurboTax keeps improving
The help section answered every question that I had. So impressed
All TurboTax® Offerings Reviews - Page 945
Date published: 2023-04-18