TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax is great; could improve corrections steps I've used TurboTax for years and it has helped me complete my federal and state taxes for my wife and me without much difficulty. There are some wrinkles to deal with, however. This year I found it difficult to fix one of the items indicated on the review. I had clicked the wrong box by mistake, checking that I was eligible for some kind of disaster relief connected with Form 8915. At first I had a hard time figuring out how to correct it. I expected Turbo Tax would help with that, but no. I retraced my steps numbers of times to find where I made the mistake without success. I finally looked on the menu bar at the top of the page under Forms and located the number, clicked on it, and was taken right to the form, where I unchecked the box i had mistakenly checked. That corrected the mistake. It seems to me that TurboTax could include a mechanism to bring users right back to the error to correct it, rather than leave them trying to find how to do it.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Program, very easy to use. Great program, easy to follow instructions. Plug in info and go.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy I've used TurboTax for over a decade. Every year it gets easier and quicker to file.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax makes filing taxes easy As a master procrastinator , Turbo tax made it easy for me to file on the last day!!!
Date published: 2023-04-18
Rated 5 out of 5 by from I love this program Amazing. This program explains everything. I have saved so much money.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use It is easy and gets me a great return every time. I can work on it anywhere and is so convenient.
Date published: 2023-04-18
Rated 4 out of 5 by from Good, but pin # snafu keeps me from e filing, had pin number given by irs was not accepted causing me to mail
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Premium--Tax preparation made easy With Turbo Tax Deluxe, preparing my taxes has progressively become a welcome experience over the past several years.
Date published: 2023-04-18
Rated 5 out of 5 by from Good Program! took 3 hours but very detailed, easy to use, cost was taken from return
Date published: 2023-04-18
Rated 5 out of 5 by from Year number 9 using TurboTax keeps improving The help section answered every question that I had. So impressed
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 945
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great; could improve corrections steps I've used TurboTax for years and it has helped me complete my federal and state taxes for my wife and me without much difficulty. There are some wrinkles to deal with, however. This year I found it difficult to fix one of the items indicated on the review. I had clicked the wrong box by mistake, checking that I was eligible for some kind of disaster relief connected with Form 8915. At first I had a hard time figuring out how to correct it. I expected Turbo Tax would help with that, but no. I retraced my steps numbers of times to find where I made the mistake without success. I finally looked on the menu bar at the top of the page under Forms and located the number, clicked on it, and was taken right to the form, where I unchecked the box i had mistakenly checked. That corrected the mistake. It seems to me that TurboTax could include a mechanism to bring users right back to the error to correct it, rather than leave them trying to find how to do it.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Program, very easy to use. Great program, easy to follow instructions. Plug in info and go.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy I've used TurboTax for over a decade. Every year it gets easier and quicker to file.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax makes filing taxes easy As a master procrastinator , Turbo tax made it easy for me to file on the last day!!!
Date published: 2023-04-18
Rated 5 out of 5 by from I love this program Amazing. This program explains everything. I have saved so much money.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use It is easy and gets me a great return every time. I can work on it anywhere and is so convenient.
Date published: 2023-04-18
Rated 4 out of 5 by from Good, but pin # snafu keeps me from e filing, had pin number given by irs was not accepted causing me to mail
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Premium--Tax preparation made easy With Turbo Tax Deluxe, preparing my taxes has progressively become a welcome experience over the past several years.
Date published: 2023-04-18
Rated 5 out of 5 by from Good Program! took 3 hours but very detailed, easy to use, cost was taken from return
Date published: 2023-04-18
Rated 5 out of 5 by from Year number 9 using TurboTax keeps improving The help section answered every question that I had. So impressed
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 945