TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with Tax Experts who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great It was great that it imported a number of documents
Date published: 2021-10-18
Rated 5 out of 5 by from Awesome fast, straight forward, easy to progress through the steps
Date published: 2021-10-18
Rated 5 out of 5 by from It was Great! He was very helpful and did a great job. Again he did a great job!
Date published: 2021-10-18
Rated 4 out of 5 by from E=File Both returns were repeatedly rejected. Finally got Federal return accepted by entering -0- in Spouse's AGI (which is incorrect). Could not fix state return. Rejected because it could not match spouse's SSN to prior year EVEN THOUGH IT WAS CORRECT. Had to mail it and now I need to figure out to get a refund for the State e-file. Not happy.
Date published: 2021-10-18
Rated 5 out of 5 by from Review of Turbo Tax Software This really simplifies filing, as step by step instructions and explanations are included within. Also, it prints up neat and legible. We use it every year.
Date published: 2021-10-18
Rated 5 out of 5 by from Very Professional and Great Experience Tax preparation was very professional and Jan my tax expert was very attentive and did a great job. I highly recommend this service.
Date published: 2021-10-18
Rated 5 out of 5 by from Turbo Tax assistance is appreciated! At the end the tax assistant walked me through everything, it was soooo easy!
Date published: 2021-10-18
Rated 2 out of 5 by from Needs a lot of work I thought my taxes were filed in June 2021 and it’s October and I just filed them bc the app has told me they were already done. Not happy with this app.
Date published: 2021-10-18
Rated 4 out of 5 by from Fell short at the end For the first time I submitted my State return using Turbo Tax (always did only Federal). Got a confirmation email saying they were sent and to look for an email to confirm acceptance. Never got anything; checked every day for a week including junk mail. Finally went in to Turbo Tax and saw State had been rejected because an NAICS code was all zeroes. Why wouldn't that show as an error and make me fix it before submitting? Seems like a simple coding fix.
Date published: 2021-10-18
Rated 5 out of 5 by from Turbotax is Awesome! Easy Peasy, lemon squeezy, that's what grateful people say.
Date published: 2021-10-18
All TurboTax® Offerings Reviews - Page 2
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great It was great that it imported a number of documents
Date published: 2021-10-18
Rated 5 out of 5 by from Awesome fast, straight forward, easy to progress through the steps
Date published: 2021-10-18
Rated 5 out of 5 by from It was Great! He was very helpful and did a great job. Again he did a great job!
Date published: 2021-10-18
Rated 4 out of 5 by from E=File Both returns were repeatedly rejected. Finally got Federal return accepted by entering -0- in Spouse's AGI (which is incorrect). Could not fix state return. Rejected because it could not match spouse's SSN to prior year EVEN THOUGH IT WAS CORRECT. Had to mail it and now I need to figure out to get a refund for the State e-file. Not happy.
Date published: 2021-10-18
Rated 5 out of 5 by from Review of Turbo Tax Software This really simplifies filing, as step by step instructions and explanations are included within. Also, it prints up neat and legible. We use it every year.
Date published: 2021-10-18
Rated 5 out of 5 by from Very Professional and Great Experience Tax preparation was very professional and Jan my tax expert was very attentive and did a great job. I highly recommend this service.
Date published: 2021-10-18
Rated 5 out of 5 by from Turbo Tax assistance is appreciated! At the end the tax assistant walked me through everything, it was soooo easy!
Date published: 2021-10-18
Rated 2 out of 5 by from Needs a lot of work I thought my taxes were filed in June 2021 and it’s October and I just filed them bc the app has told me they were already done. Not happy with this app.
Date published: 2021-10-18
Rated 4 out of 5 by from Fell short at the end For the first time I submitted my State return using Turbo Tax (always did only Federal). Got a confirmation email saying they were sent and to look for an email to confirm acceptance. Never got anything; checked every day for a week including junk mail. Finally went in to Turbo Tax and saw State had been rejected because an NAICS code was all zeroes. Why wouldn't that show as an error and make me fix it before submitting? Seems like a simple coding fix.
Date published: 2021-10-18
Rated 5 out of 5 by from Turbotax is Awesome! Easy Peasy, lemon squeezy, that's what grateful people say.
Date published: 2021-10-18
All TurboTax® Offerings Reviews - Page 2