TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from excellent very easy to use love the explanations and easy way to fill out forms
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was great ! Turbo tax did a very good job with their explanations. The questions and layout seemed better this year. I was very pleased.
Date published: 2023-04-18
Rated 5 out of 5 by from first time user, very happy! The process was easy and self guided, just need to read and follow instructions
Date published: 2023-04-18
Rated 4 out of 5 by from Frustrating but it all worked out in the end For the first time ever, I used the annualized income and tax withholding method. It required an AWFUL lot of work on my part, plus I had to search TurboTax online help from the community to even find where that was in my desktop version. More guidance on this topic would have been helpful. For example, it asked me if I wanted to annualize my tax withholding payments or not. I didn't know, so at first I answered no, and my penalty increased to something like $232! Without annualizing my income, my penalty would only have been $83 - still more than I wanted to pay, but I certainly didn't want to make things worse! So I went back to that question about annualizing my tax withholding and answered YES. More work on my part, but it paid off, with only owing $1 in penalties! I have never worked so hard or so long on preparing a tax return in my life, but 2022 had some unusual circumstances and our income was definitely not evenly spread throughout the year. This was mainly due to large RMD payments at the end of the year, for which I made a single estimated tax payment for the 4th quarter. Doing all those calculations was really a pain, but I am glad to have gotten the penalty down to only $1.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was great My live expert was terrific, she was a great help.
Date published: 2023-04-18
Rated 5 out of 5 by from Great 👍 Easy every time. Year after year better than the last.
Date published: 2023-04-18
Rated 1 out of 5 by from Stop Lobbying our government The only reason we need to use your product is because lobbying is somehow legal.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use save time and easy to follow. Good instructions and help
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax The system is very easy to use. !!!!!!!!!!!!!!!!!!
Date published: 2023-04-18
Rated 3 out of 5 by from Too Much Upselling... Turbo Tax is pretty good. I think it used to be better; it used to come across with a little humor and cute feedback icons that made it seem less scary. It has lost most of the humor, is more serious and boring, and is trying upsell at every turn. Some of us can't even pay our tax bills. This constant upselling does not make it feel very good. STOP the upselling. Offering the different levels is good but I don't need to be reminded just how poor I'm am every time turn.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 925
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent very easy to use love the explanations and easy way to fill out forms
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was great ! Turbo tax did a very good job with their explanations. The questions and layout seemed better this year. I was very pleased.
Date published: 2023-04-18
Rated 5 out of 5 by from first time user, very happy! The process was easy and self guided, just need to read and follow instructions
Date published: 2023-04-18
Rated 4 out of 5 by from Frustrating but it all worked out in the end For the first time ever, I used the annualized income and tax withholding method. It required an AWFUL lot of work on my part, plus I had to search TurboTax online help from the community to even find where that was in my desktop version. More guidance on this topic would have been helpful. For example, it asked me if I wanted to annualize my tax withholding payments or not. I didn't know, so at first I answered no, and my penalty increased to something like $232! Without annualizing my income, my penalty would only have been $83 - still more than I wanted to pay, but I certainly didn't want to make things worse! So I went back to that question about annualizing my tax withholding and answered YES. More work on my part, but it paid off, with only owing $1 in penalties! I have never worked so hard or so long on preparing a tax return in my life, but 2022 had some unusual circumstances and our income was definitely not evenly spread throughout the year. This was mainly due to large RMD payments at the end of the year, for which I made a single estimated tax payment for the 4th quarter. Doing all those calculations was really a pain, but I am glad to have gotten the penalty down to only $1.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was great My live expert was terrific, she was a great help.
Date published: 2023-04-18
Rated 5 out of 5 by from Great 👍 Easy every time. Year after year better than the last.
Date published: 2023-04-18
Rated 1 out of 5 by from Stop Lobbying our government The only reason we need to use your product is because lobbying is somehow legal.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use save time and easy to follow. Good instructions and help
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax The system is very easy to use. !!!!!!!!!!!!!!!!!!
Date published: 2023-04-18
Rated 3 out of 5 by from Too Much Upselling... Turbo Tax is pretty good. I think it used to be better; it used to come across with a little humor and cute feedback icons that made it seem less scary. It has lost most of the humor, is more serious and boring, and is trying upsell at every turn. Some of us can't even pay our tax bills. This constant upselling does not make it feel very good. STOP the upselling. Offering the different levels is good but I don't need to be reminded just how poor I'm am every time turn.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 925