TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
mmytaxes from
excellent
very easy to use love the explanations and easy way to fill out forms
Date published: 2023-04-18
Rated 5 out of 5 by
Bettys4 from
Turbo Tax was great !
Turbo tax did a very good job with their explanations. The questions and layout seemed better this year. I was very pleased.
Date published: 2023-04-18
Rated 5 out of 5 by
xavier2023 from
first time user, very happy!
The process was easy and self guided, just need to read and follow instructions
Date published: 2023-04-18
Rated 4 out of 5 by
Mama G Houston from
Frustrating but it all worked out in the end
For the first time ever, I used the annualized income and tax withholding method. It required an AWFUL lot of work on my part, plus I had to search TurboTax online help from the community to even find where that was in my desktop version. More guidance on this topic would have been helpful. For example, it asked me if I wanted to annualize my tax withholding payments or not. I didn't know, so at first I answered no, and my penalty increased to something like $232! Without annualizing my income, my penalty would only have been $83 - still more than I wanted to pay, but I certainly didn't want to make things worse! So I went back to that question about annualizing my tax withholding and answered YES. More work on my part, but it paid off, with only owing $1 in penalties! I have never worked so hard or so long on preparing a tax return in my life, but 2022 had some unusual circumstances and our income was definitely not evenly spread throughout the year. This was mainly due to large RMD payments at the end of the year, for which I made a single estimated tax payment for the 4th quarter. Doing all those calculations was really a pain, but I am glad to have gotten the penalty down to only $1.
Date published: 2023-04-18
Rated 5 out of 5 by
Michele 63 from
Turbo Tax was great
My live expert was terrific, she was a great help.
Date published: 2023-04-18
Rated 5 out of 5 by
Mnmroy from
Great 👍
Easy every time. Year after year better than the last.
Date published: 2023-04-18
Rated 1 out of 5 by
AnnoyedCitizen9 from
Stop Lobbying our government
The only reason we need to use your product is because lobbying is somehow legal.
Date published: 2023-04-18
Rated 5 out of 5 by
Karen Hongyu from
Easy to use
save time and easy to follow. Good instructions and help
Date published: 2023-04-18
Rated 5 out of 5 by
BT55 from
Turbo tax
The system is very easy to use. !!!!!!!!!!!!!!!!!!
Date published: 2023-04-18
Rated 3 out of 5 by
chavanta from
Too Much Upselling...
Turbo Tax is pretty good. I think it used to be better; it used to come across with a little humor and cute feedback icons that made it seem less scary. It has lost most of the humor, is more serious and boring, and is trying upsell at every turn. Some of us can't even pay our tax bills. This constant upselling does not make it feel very good. STOP the upselling. Offering the different levels is good but I don't need to be reminded just how poor I'm am every time turn.
All TurboTax® Offerings Reviews - Page 925
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
mmytaxes from
excellent
very easy to use love the explanations and easy way to fill out forms
Date published: 2023-04-18
Rated 5 out of 5 by
Bettys4 from
Turbo Tax was great !
Turbo tax did a very good job with their explanations. The questions and layout seemed better this year. I was very pleased.
Date published: 2023-04-18
Rated 5 out of 5 by
xavier2023 from
first time user, very happy!
The process was easy and self guided, just need to read and follow instructions
Date published: 2023-04-18
Rated 4 out of 5 by
Mama G Houston from
Frustrating but it all worked out in the end
For the first time ever, I used the annualized income and tax withholding method. It required an AWFUL lot of work on my part, plus I had to search TurboTax online help from the community to even find where that was in my desktop version. More guidance on this topic would have been helpful. For example, it asked me if I wanted to annualize my tax withholding payments or not. I didn't know, so at first I answered no, and my penalty increased to something like $232! Without annualizing my income, my penalty would only have been $83 - still more than I wanted to pay, but I certainly didn't want to make things worse! So I went back to that question about annualizing my tax withholding and answered YES. More work on my part, but it paid off, with only owing $1 in penalties! I have never worked so hard or so long on preparing a tax return in my life, but 2022 had some unusual circumstances and our income was definitely not evenly spread throughout the year. This was mainly due to large RMD payments at the end of the year, for which I made a single estimated tax payment for the 4th quarter. Doing all those calculations was really a pain, but I am glad to have gotten the penalty down to only $1.
Date published: 2023-04-18
Rated 5 out of 5 by
Michele 63 from
Turbo Tax was great
My live expert was terrific, she was a great help.
Date published: 2023-04-18
Rated 5 out of 5 by
Mnmroy from
Great 👍
Easy every time. Year after year better than the last.
Date published: 2023-04-18
Rated 1 out of 5 by
AnnoyedCitizen9 from
Stop Lobbying our government
The only reason we need to use your product is because lobbying is somehow legal.
Date published: 2023-04-18
Rated 5 out of 5 by
Karen Hongyu from
Easy to use
save time and easy to follow. Good instructions and help
Date published: 2023-04-18
Rated 5 out of 5 by
BT55 from
Turbo tax
The system is very easy to use. !!!!!!!!!!!!!!!!!!
Date published: 2023-04-18
Rated 3 out of 5 by
chavanta from
Too Much Upselling...
Turbo Tax is pretty good. I think it used to be better; it used to come across with a little humor and cute feedback icons that made it seem less scary. It has lost most of the humor, is more serious and boring, and is trying upsell at every turn. Some of us can't even pay our tax bills. This constant upselling does not make it feel very good. STOP the upselling. Offering the different levels is good but I don't need to be reminded just how poor I'm am every time turn.
All TurboTax® Offerings Reviews - Page 925
Date published: 2023-04-18