TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from pretty easy for my 1st time this was my 1st tie filing my own taxes. it was pretty easy
Date published: 2021-03-02
Rated 5 out of 5 by from Makes everything simple I'm not a tax expert but I am good with numbers, and it lays everything out step-by-step and gives helpful snippets to clarify when there's something I didn't understand. Very easy to use and saves us money when filing.
Date published: 2021-03-02
Rated 4 out of 5 by from Needs more communication and less reliance on us K1 process is unclear and you never see where the figures are entered until you file return, all after having to wait for them to finish there k1 software.
Date published: 2021-03-02
Rated 5 out of 5 by from It was really easy to use Easy fast and helped me with everything I needed to know
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Home & Business Software is Excellent. Excellent! Have used for over 10 years. Tax Preparation Home & Business is great software.
Date published: 2021-03-02
Rated 3 out of 5 by from I had to renter my data at the final review step I had to renter my data at the final review step for 10 issues. All 10 where data I had already entered. Not sure why but it was painful and frustrating.
Date published: 2021-03-02
Rated 5 out of 5 by from My Experience was Amazing My Turbo Tax Expert was Stephanie. Oh My Goodness, she was amazing and her bubbly personality truly put my mind at ease with what I was doing. She answered all my questions and made sure I understood what the question was asking and I knew what I was answering. I even asked when we disconnected if there was a way I could reach her personally if I had any other questions. She said unfortunately not, but her co workers were just as great and she had no doubt that they would help me just like she did!
Date published: 2021-03-02
Rated 3 out of 5 by from TT is very good but watch out for additional fees! Very easy to work with. Questions guide you through nicely. Careful when E filing additional tax returns (friends, siblings, etc,.) as the fees add up ($65). Programs advices you of a $25 additional fee which is OK but then they charge you an additional $40 processing fee. Once you agree to additional fees it is hard to go back and cancel them. Fees should be displayed prominently in advance and if an additional fee pops up the system should allow you to easily cancel. This was the only negative with the program!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is very good. Turbo Tax is easy to use and follow. If help is needed, only a phone call away.
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome and make doing taxes easy Overall, Turbotax has your bases covered. As an accountant, they've done a great job of making it easy.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 916
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from pretty easy for my 1st time this was my 1st tie filing my own taxes. it was pretty easy
Date published: 2021-03-02
Rated 5 out of 5 by from Makes everything simple I'm not a tax expert but I am good with numbers, and it lays everything out step-by-step and gives helpful snippets to clarify when there's something I didn't understand. Very easy to use and saves us money when filing.
Date published: 2021-03-02
Rated 4 out of 5 by from Needs more communication and less reliance on us K1 process is unclear and you never see where the figures are entered until you file return, all after having to wait for them to finish there k1 software.
Date published: 2021-03-02
Rated 5 out of 5 by from It was really easy to use Easy fast and helped me with everything I needed to know
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Home & Business Software is Excellent. Excellent! Have used for over 10 years. Tax Preparation Home & Business is great software.
Date published: 2021-03-02
Rated 3 out of 5 by from I had to renter my data at the final review step I had to renter my data at the final review step for 10 issues. All 10 where data I had already entered. Not sure why but it was painful and frustrating.
Date published: 2021-03-02
Rated 5 out of 5 by from My Experience was Amazing My Turbo Tax Expert was Stephanie. Oh My Goodness, she was amazing and her bubbly personality truly put my mind at ease with what I was doing. She answered all my questions and made sure I understood what the question was asking and I knew what I was answering. I even asked when we disconnected if there was a way I could reach her personally if I had any other questions. She said unfortunately not, but her co workers were just as great and she had no doubt that they would help me just like she did!
Date published: 2021-03-02
Rated 3 out of 5 by from TT is very good but watch out for additional fees! Very easy to work with. Questions guide you through nicely. Careful when E filing additional tax returns (friends, siblings, etc,.) as the fees add up ($65). Programs advices you of a $25 additional fee which is OK but then they charge you an additional $40 processing fee. Once you agree to additional fees it is hard to go back and cancel them. Fees should be displayed prominently in advance and if an additional fee pops up the system should allow you to easily cancel. This was the only negative with the program!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is very good. Turbo Tax is easy to use and follow. If help is needed, only a phone call away.
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome and make doing taxes easy Overall, Turbotax has your bases covered. As an accountant, they've done a great job of making it easy.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 916