TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Tubotax helped in minutes. Amazing program interface, easy to use and navigate. Only had one issue, requested to speak with an expert, and within 10 minutes I had completed everythinig needed and finished my taxes!
Date published: 2023-04-18
Rated 2 out of 5 by from Not worth the stress if you're W2 AND 1099 I started out with just W2s and it was straightforward. However, they do charge when filing is free. The idea is getting the most "deductions", but when you're W2, everything is straightforward. I have both and it's a living nightmare trying to navigate the site; it won't let me see all the work I did last year to compare, even though I paid; and I can't understand why my gross income is similar to last year but instead of receiving a refund, I owe. I had to upgrade to get someone to answer my questions, but it took me like six hours when I could have paid a professional a similar amount for a faction of the time. The perk is that you don't need to leave your home and with the upgrade, turbotax will take legal responsibility. HOWEVER - they tried to charge me $59 to file in a state where individuals do not legally need to file. That's misleading and a crime.
Date published: 2023-04-18
Rated 5 out of 5 by from I've used Turbo Tax for years for my tax return. In my experience, Turbo Tax is thorough and provides information to FAQs as well as answers to my specific questions. It has an organized way of obtaining my information and is not complicated to use. I've been very satisfied with Turbo Tax!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful in my filing Turbo Tax was really helpful with expenses for my wife's job
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use I appreciate how comprehensive TurboTax is and how it provides helpful information along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax - Great Its a great software, always can use help, tips, etc
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Life-er This is my 9th year of using Turbo Tax to complete my filing and unless something changes majorly, I will keep coming back.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Ta Deluxe Very straightforward and just followed directions to the end.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Again! Again! This is my 20th time I used TurboTax! It is fantastic! I feel I am in good hands every time. Very easy to use, love the interfaces, takes me thru every step plus the reviews & checks. Price is reasonable as well. Oh yes the E-filing! It does it all start to finish! What more could a customer ask for?
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is a great way for most people. I have used Turbo Tax for the last few years and have found it user friendly, efficient, and easy to followow.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 915
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tubotax helped in minutes. Amazing program interface, easy to use and navigate. Only had one issue, requested to speak with an expert, and within 10 minutes I had completed everythinig needed and finished my taxes!
Date published: 2023-04-18
Rated 2 out of 5 by from Not worth the stress if you're W2 AND 1099 I started out with just W2s and it was straightforward. However, they do charge when filing is free. The idea is getting the most "deductions", but when you're W2, everything is straightforward. I have both and it's a living nightmare trying to navigate the site; it won't let me see all the work I did last year to compare, even though I paid; and I can't understand why my gross income is similar to last year but instead of receiving a refund, I owe. I had to upgrade to get someone to answer my questions, but it took me like six hours when I could have paid a professional a similar amount for a faction of the time. The perk is that you don't need to leave your home and with the upgrade, turbotax will take legal responsibility. HOWEVER - they tried to charge me $59 to file in a state where individuals do not legally need to file. That's misleading and a crime.
Date published: 2023-04-18
Rated 5 out of 5 by from I've used Turbo Tax for years for my tax return. In my experience, Turbo Tax is thorough and provides information to FAQs as well as answers to my specific questions. It has an organized way of obtaining my information and is not complicated to use. I've been very satisfied with Turbo Tax!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful in my filing Turbo Tax was really helpful with expenses for my wife's job
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use I appreciate how comprehensive TurboTax is and how it provides helpful information along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax - Great Its a great software, always can use help, tips, etc
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Life-er This is my 9th year of using Turbo Tax to complete my filing and unless something changes majorly, I will keep coming back.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Ta Deluxe Very straightforward and just followed directions to the end.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Again! Again! This is my 20th time I used TurboTax! It is fantastic! I feel I am in good hands every time. Very easy to use, love the interfaces, takes me thru every step plus the reviews & checks. Price is reasonable as well. Oh yes the E-filing! It does it all start to finish! What more could a customer ask for?
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is a great way for most people. I have used Turbo Tax for the last few years and have found it user friendly, efficient, and easy to followow.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 915