TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy Last Minute Filing! Due to some health issues, I had not had any chance to file and I let time get away from me. I sat down at noon on 4/18 and by 2 pm I was done! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from Awesomeness in the greatest awesomeness awesome It's great and I love it like small furry kittenss
Date published: 2023-04-18
Rated 5 out of 5 by from Phenomenal Unbelievable Service. La'Vet is fantastic. She is patient and extremely professional
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes made easy Taxes made easy and quick. Thinking about taxes stresses me out, but on TurboTax it pretty much does all the work for me.
Date published: 2023-04-18
Rated 5 out of 5 by from Nick Was Amazing Nick walked me through line for line and told me what to type
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax Live Assistance Deluxe Turbo Tax itself, was pretty alright! To the point, motivating illustrations and statements. However, I opted for the "Live Assistance Deluxe" and that was not great. The chat box was an automated response, not helpful.. So I asked for a live agent to call me as the automated responses were not helpful, and I paid for the deluxe, so I was able to ask for someone to give me a call. The call to me was almost immediate, less than 3 minutes! However, the worker who called (Soyeko) was extremely unprofessional, very rude, and made for a distrusting experience going forward. I hope that call is able to be listened to, for further training purposes. I could have just paid the minimum option, without assistance, and it would have made no differences. Also, Turbo Tax requiring an additional fee of $64 at the end, to file your State tax refund, isn't cool at all, if you don't pay that, it will only allow you to file for your federal refund.. So what was supposed to be a $139.00 payment, as stated from the very beginning, actually required a payment of $203.00. Just be up front from the get go, it's always appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes filing easy. Turbo Tax is easy to use and prompts to look for more deductions. It also makes e-filing very easy.
Date published: 2023-04-18
Rated 4 out of 5 by from Five years in a row! This software is very easy to use. I'm not a tax accountant but I think this gets me very, very, close to the best refund possible.
Date published: 2023-04-18
Rated 5 out of 5 by from Loved It Overall, great experience. Helpful. Intuitive. Prompting. Just as I'd hoped.
Date published: 2023-04-18
Rated 4 out of 5 by from Really a good way to get your taxes done at home I've been using Turbo Tax for years and wouldn't change. This year I had to look up a few things on the IRS website where Turbo Tax could not give me enough information on changes to forms. The Federal Program is excellent; not so much my state return.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 914
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Last Minute Filing! Due to some health issues, I had not had any chance to file and I let time get away from me. I sat down at noon on 4/18 and by 2 pm I was done! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from Awesomeness in the greatest awesomeness awesome It's great and I love it like small furry kittenss
Date published: 2023-04-18
Rated 5 out of 5 by from Phenomenal Unbelievable Service. La'Vet is fantastic. She is patient and extremely professional
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes made easy Taxes made easy and quick. Thinking about taxes stresses me out, but on TurboTax it pretty much does all the work for me.
Date published: 2023-04-18
Rated 5 out of 5 by from Nick Was Amazing Nick walked me through line for line and told me what to type
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax Live Assistance Deluxe Turbo Tax itself, was pretty alright! To the point, motivating illustrations and statements. However, I opted for the "Live Assistance Deluxe" and that was not great. The chat box was an automated response, not helpful.. So I asked for a live agent to call me as the automated responses were not helpful, and I paid for the deluxe, so I was able to ask for someone to give me a call. The call to me was almost immediate, less than 3 minutes! However, the worker who called (Soyeko) was extremely unprofessional, very rude, and made for a distrusting experience going forward. I hope that call is able to be listened to, for further training purposes. I could have just paid the minimum option, without assistance, and it would have made no differences. Also, Turbo Tax requiring an additional fee of $64 at the end, to file your State tax refund, isn't cool at all, if you don't pay that, it will only allow you to file for your federal refund.. So what was supposed to be a $139.00 payment, as stated from the very beginning, actually required a payment of $203.00. Just be up front from the get go, it's always appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes filing easy. Turbo Tax is easy to use and prompts to look for more deductions. It also makes e-filing very easy.
Date published: 2023-04-18
Rated 4 out of 5 by from Five years in a row! This software is very easy to use. I'm not a tax accountant but I think this gets me very, very, close to the best refund possible.
Date published: 2023-04-18
Rated 5 out of 5 by from Loved It Overall, great experience. Helpful. Intuitive. Prompting. Just as I'd hoped.
Date published: 2023-04-18
Rated 4 out of 5 by from Really a good way to get your taxes done at home I've been using Turbo Tax for years and wouldn't change. This year I had to look up a few things on the IRS website where Turbo Tax could not give me enough information on changes to forms. The Federal Program is excellent; not so much my state return.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 914