TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from All popups all the time Their software certainly helps complete taxes, but 50% of your time will be closing their salesy popups and answering duplicate questions.
Date published: 2023-04-18
Rated 4 out of 5 by from My opinion Expensive, but very user-friendly and maximizes returns.
Date published: 2023-04-18
Rated 3 out of 5 by from Ok Its find but I feel I was charge way to much check on that
Date published: 2023-04-18
Rated 5 out of 5 by from First time user I am a first time user with this site. I found it very user friendly and the steps were simple to follow and understand.
Date published: 2023-04-18
Rated 2 out of 5 by from I thought this was a Free Service!!! I was under the impression that turbotax was a free service for the basic version. ITs really snakes about adding cost at the end when its far too late to change ones mind. I have been using turbo tax for a while now and never have I been charged this much. I think this will be my last year using this service
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is AWESOME quick, self explanatory, easy to follow. Thanks for your assistance.
Date published: 2023-04-18
Rated 1 out of 5 by from Hidden fees I am a student who used the free online filing because everything offered seemed perfect for what I needed. It wasn't after two grueling hours, I thought I saw the light at the end of the tunnel and was even congratulated by Turbo Tax, but to soon found out that my return could not be processed until I upgraded to the deluxe edition. At this point, I just wanted it to be over so I accepted. Please be aware of this.
Date published: 2023-04-18
Rated 5 out of 5 by from I couldn't do it without you! I used to HATE doing taxes, but this makes it bearable and finds deductions I wouldn't think about...a lifesaver for sure.
Date published: 2023-04-18
Rated 5 out of 5 by from they help me get the savings and refunds I need They are a good company just a lot of emails when its not tax season
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to file and fast Turbo Tax is a great way to file - fast, clear and easy to use; the one drawback is the cost, should have lower tiers for lower incomes. My payment for the service is typically equal to 97% of my state return.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 891
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from All popups all the time Their software certainly helps complete taxes, but 50% of your time will be closing their salesy popups and answering duplicate questions.
Date published: 2023-04-18
Rated 4 out of 5 by from My opinion Expensive, but very user-friendly and maximizes returns.
Date published: 2023-04-18
Rated 3 out of 5 by from Ok Its find but I feel I was charge way to much check on that
Date published: 2023-04-18
Rated 5 out of 5 by from First time user I am a first time user with this site. I found it very user friendly and the steps were simple to follow and understand.
Date published: 2023-04-18
Rated 2 out of 5 by from I thought this was a Free Service!!! I was under the impression that turbotax was a free service for the basic version. ITs really snakes about adding cost at the end when its far too late to change ones mind. I have been using turbo tax for a while now and never have I been charged this much. I think this will be my last year using this service
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is AWESOME quick, self explanatory, easy to follow. Thanks for your assistance.
Date published: 2023-04-18
Rated 1 out of 5 by from Hidden fees I am a student who used the free online filing because everything offered seemed perfect for what I needed. It wasn't after two grueling hours, I thought I saw the light at the end of the tunnel and was even congratulated by Turbo Tax, but to soon found out that my return could not be processed until I upgraded to the deluxe edition. At this point, I just wanted it to be over so I accepted. Please be aware of this.
Date published: 2023-04-18
Rated 5 out of 5 by from I couldn't do it without you! I used to HATE doing taxes, but this makes it bearable and finds deductions I wouldn't think about...a lifesaver for sure.
Date published: 2023-04-18
Rated 5 out of 5 by from they help me get the savings and refunds I need They are a good company just a lot of emails when its not tax season
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to file and fast Turbo Tax is a great way to file - fast, clear and easy to use; the one drawback is the cost, should have lower tiers for lower incomes. My payment for the service is typically equal to 97% of my state return.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 891