TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Jubaiiiiii from
TurboTax is awesome
It help get the job done. Well done I give five stars
Date published: 2023-04-18
Rated 3 out of 5 by
USMA86 from
Invest!
The TurboTax interface hasn't substantially changed in years, and it's starting to show. Please invest in some enhancements to the experience.
Date published: 2023-04-18
Rated 2 out of 5 by
Natethelate from
Stop charging so mjuch for your services
Self-employment sucks and your charge is way too much when I'm already struggling to make ends meet.
Date published: 2023-04-18
Rated 5 out of 5 by
BlueMax13 from
Keeps getting better every year
Long time turbo tax user, much more user friendly than the early days. It was awesome then, but y'all don't rest on your laurels. Keep up the great work!
Date published: 2023-04-18
Rated 4 out of 5 by
GNick27 from
Turbo Tax needs to be more flexible
Turbo Tax does a pretty good job, but makes it almost impossible to correct minor errors on certain forms. It throws you into a Catch-22 where you can't fix the form, but it won't let you file until you fix the form. Very Frustrating.
Date published: 2023-04-18
Rated 4 out of 5 by
MarvelousMark from
Great for calculating taxes, but not perfect
TurboTax worked flawlessly and was mostly easy to use. I had two problems. 1. I had a 1099-Misc from a brokerage account and had it imported. The Q&A didn't ask the right question and to not get Social Security tax taken out, I had to switch to forms and check a sub-box that also said "Other." 2. I had two 1098 mortgage statements (because my mortgage was bought mid-year) and in order to get them added together I had to check that each one was not the most recent. It wasn't clear that this was what needed to be done.
Date published: 2023-04-18
Rated 5 out of 5 by
BethO32 from
Turbo Tax is awesome
Everyone was so helpful and explained everything so well to me. I had 3 different associates that helped me through what I didn't understand. Jean,Frank,Yoshanda and they all helped so much! This is my 4th year using turbo tax and I will never not use it! Thanks so much!!
Date published: 2023-04-18
Rated 5 out of 5 by
kmccaannnnnn from
Turbotax is great!
It is very easy to use and has answers to most if not all of your questions.
Date published: 2023-04-18
Rated 5 out of 5 by
jfa22 from
Turbo Tax is awesome.
The system is quick and easy. This is my third year of using it.
Date published: 2023-04-18
Rated 5 out of 5 by
Hoosier Teacher from
Turbo Tax Rocks!
Love Turbo Tax! Favorite features include the ability to go back and forth to double check work and the ability to complete over several days time if necessary. I appreciate that I can pick up exactly where I left off. My taxes are fairly simple, and I like to do it myself, but I still get nervous. The help boxes are useful and easy to understand. I've never had a need for the live chat, but I am glad to know it is available.
All TurboTax® Offerings Reviews - Page 845
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Jubaiiiiii from
TurboTax is awesome
It help get the job done. Well done I give five stars
Date published: 2023-04-18
Rated 3 out of 5 by
USMA86 from
Invest!
The TurboTax interface hasn't substantially changed in years, and it's starting to show. Please invest in some enhancements to the experience.
Date published: 2023-04-18
Rated 2 out of 5 by
Natethelate from
Stop charging so mjuch for your services
Self-employment sucks and your charge is way too much when I'm already struggling to make ends meet.
Date published: 2023-04-18
Rated 5 out of 5 by
BlueMax13 from
Keeps getting better every year
Long time turbo tax user, much more user friendly than the early days. It was awesome then, but y'all don't rest on your laurels. Keep up the great work!
Date published: 2023-04-18
Rated 4 out of 5 by
GNick27 from
Turbo Tax needs to be more flexible
Turbo Tax does a pretty good job, but makes it almost impossible to correct minor errors on certain forms. It throws you into a Catch-22 where you can't fix the form, but it won't let you file until you fix the form. Very Frustrating.
Date published: 2023-04-18
Rated 4 out of 5 by
MarvelousMark from
Great for calculating taxes, but not perfect
TurboTax worked flawlessly and was mostly easy to use. I had two problems. 1. I had a 1099-Misc from a brokerage account and had it imported. The Q&A didn't ask the right question and to not get Social Security tax taken out, I had to switch to forms and check a sub-box that also said "Other." 2. I had two 1098 mortgage statements (because my mortgage was bought mid-year) and in order to get them added together I had to check that each one was not the most recent. It wasn't clear that this was what needed to be done.
Date published: 2023-04-18
Rated 5 out of 5 by
BethO32 from
Turbo Tax is awesome
Everyone was so helpful and explained everything so well to me. I had 3 different associates that helped me through what I didn't understand. Jean,Frank,Yoshanda and they all helped so much! This is my 4th year using turbo tax and I will never not use it! Thanks so much!!
Date published: 2023-04-18
Rated 5 out of 5 by
kmccaannnnnn from
Turbotax is great!
It is very easy to use and has answers to most if not all of your questions.
Date published: 2023-04-18
Rated 5 out of 5 by
jfa22 from
Turbo Tax is awesome.
The system is quick and easy. This is my third year of using it.
Date published: 2023-04-18
Rated 5 out of 5 by
Hoosier Teacher from
Turbo Tax Rocks!
Love Turbo Tax! Favorite features include the ability to go back and forth to double check work and the ability to complete over several days time if necessary. I appreciate that I can pick up exactly where I left off. My taxes are fairly simple, and I like to do it myself, but I still get nervous. The help boxes are useful and easy to understand. I've never had a need for the live chat, but I am glad to know it is available.
All TurboTax® Offerings Reviews - Page 845
Date published: 2023-04-18