TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Forced me to pay for Premium I was never offered a Turbo Tax package option lower than Premium at the start of my filing, which was $119. I had nothing out of the ordinary, didn't sell any investments or have large life events this year. Pretty frustrating to find out that other packages were $59 and I was stuck paying $119 for services I didn't use. Probably my last year using Turbo Tax...
Date published: 2023-04-19
Rated 5 out of 5 by from awesome Its my first time doing my income tax this year, Turbo tax is a really easy to use and user friendly.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX REVIEW - VERY EASY TO USE Turbo Tax online is very easy to use. I would recommend it to anyone.
Date published: 2023-04-19
Rated 5 out of 5 by from devasn loved it its was easy and quick. makes doing your own taxes simple.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Amazing Turbo Tax made my tax filing easy and stress free. I spoke with on of your live Tax experts and she put me as ease with her knowledge and kindness.
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax stuck - have to file by mail Review indicates problems that are not fixable. It runs in a loop with not indication on how to resolve. In case of federal return, a particular bank form did not have a value but the software does not accept this and forces me to File by Mail. Same scenario with a name. It feels like this is setup on purpose so I have to pay for tax advice even though it is the software and the review process that is defective
Date published: 2023-04-19
Rated 5 out of 5 by from Trustworthy, efficient, and simple I have always utilized TurboTax and it has only gotten more efficient and more in depth as to ensure accuracy
Date published: 2023-04-19
Rated 5 out of 5 by from 8 years in a row I can't make a comparison, because TurboTax is the only tax software I've ever used. That said, it asks questions to guide you through the process, and it able to import a lot of what's needed. The new OCR for W2's this year is well implemented & saves some time.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible First it made me pay for premium when I did not want to add my div info due to it being under $10 where I did not have to file. I have removed it and still had to pay for premium and then when I checked yes for pin, the system did not ask for my PIN number
Date published: 2023-04-19
Rated 3 out of 5 by from Some Issues Had trouble with cancelling the audit protection and had to start from beginning to a couple of times.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 835
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Forced me to pay for Premium I was never offered a Turbo Tax package option lower than Premium at the start of my filing, which was $119. I had nothing out of the ordinary, didn't sell any investments or have large life events this year. Pretty frustrating to find out that other packages were $59 and I was stuck paying $119 for services I didn't use. Probably my last year using Turbo Tax...
Date published: 2023-04-19
Rated 5 out of 5 by from awesome Its my first time doing my income tax this year, Turbo tax is a really easy to use and user friendly.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX REVIEW - VERY EASY TO USE Turbo Tax online is very easy to use. I would recommend it to anyone.
Date published: 2023-04-19
Rated 5 out of 5 by from devasn loved it its was easy and quick. makes doing your own taxes simple.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Amazing Turbo Tax made my tax filing easy and stress free. I spoke with on of your live Tax experts and she put me as ease with her knowledge and kindness.
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax stuck - have to file by mail Review indicates problems that are not fixable. It runs in a loop with not indication on how to resolve. In case of federal return, a particular bank form did not have a value but the software does not accept this and forces me to File by Mail. Same scenario with a name. It feels like this is setup on purpose so I have to pay for tax advice even though it is the software and the review process that is defective
Date published: 2023-04-19
Rated 5 out of 5 by from Trustworthy, efficient, and simple I have always utilized TurboTax and it has only gotten more efficient and more in depth as to ensure accuracy
Date published: 2023-04-19
Rated 5 out of 5 by from 8 years in a row I can't make a comparison, because TurboTax is the only tax software I've ever used. That said, it asks questions to guide you through the process, and it able to import a lot of what's needed. The new OCR for W2's this year is well implemented & saves some time.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible First it made me pay for premium when I did not want to add my div info due to it being under $10 where I did not have to file. I have removed it and still had to pay for premium and then when I checked yes for pin, the system did not ask for my PIN number
Date published: 2023-04-19
Rated 3 out of 5 by from Some Issues Had trouble with cancelling the audit protection and had to start from beginning to a couple of times.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 835