TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax Excellent You should disclose your fees earlier for itemized deductions; you should explain upfront the qualifying for a home office deduction
Date published: 2023-04-18
Rated 5 out of 5 by from Simple and user friendly Thank you turbo tax! Such a simple process to follow
Date published: 2023-04-18
Rated 5 out of 5 by from 8 years a customer Been using Turbotax for 8 years. Its even more convenient and helpful than its ever been. So easy to use and doesn't take that long at all. Would highly recommend to first time tax filers or peoole looking for a new way to file.
Date published: 2023-04-18
Rated 2 out of 5 by from Extra fees are just around the corner You think you'll be filing for free and then "Oh, we don't do that part for free, sorry, pay $60 if you want it"
Date published: 2023-04-18
Rated 4 out of 5 by from Worked OK Live Chat appeared to be fully AI or bot driven, didn't appear to be "live" at all; it didn't understand any of the questions I posed to it. The Help function didn't answer my questions, either. Eventually, I went to Dr. Google for anything but the simplest of questions, and most of the answers I found on the web were in fact from Intuit web addresses; that worked fine, it just seemed that all that Intuit material should just be inside the TT product itself; or if it IS inside TT, I couldn't find it. One question I could not find a direct answer for, but rather had to eventually just rely on my own logic to answer, was: "do I need to pay before I can see the detail forms (1040, Schedule A, etc.)"; it would appear the answer is YES; and that would make sense; I just couldn't find that question directly addressed anywhere, including on the www.
Date published: 2023-04-18
Rated 4 out of 5 by from My Review Often Turbo Tax requestions over and over an entry made correctly from documents like K-1,s, 1099's and etc. It is fustrating to re-enter the numbers on the form only to asked again to review the entry. Also on Foreign locations Turbo tax asks and requires zip codes and State which aren't applicable. Keep getting errors for things like this which I can not change as the tax documents are correct but Turbo Tax does recognize as fact. Have many more but don't have time now as have meeting to attend.
Date published: 2023-04-18
Rated 3 out of 5 by from Frustrating Did I get to submit my taxes? Yes. But when the system was throwing a stupid error (telling me "Needs Review" on a section of my income that I checked and okayed 10x), I contacted customer service, explained my problem, and while Patricia was transferring me to someone else and I was on hold, the call dropped. Also, TurboTax is expensive! If you have even a single, simple 1099-NEC form, they require you to pay an extra $119 just to submit this income! It's a racket.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Turbo Tax has always be Great. Couldn’t live without it!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Smooth and flawless no problem using the tools they provided and filed my self saving much more then other tax branches nor agencies wanted to file for me... awesome
Date published: 2023-04-18
Rated 5 out of 5 by from t tax is awesome turbo tttaaaxxx reallly waaas easssy to use and it helped me learn alot!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 829
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Excellent You should disclose your fees earlier for itemized deductions; you should explain upfront the qualifying for a home office deduction
Date published: 2023-04-18
Rated 5 out of 5 by from Simple and user friendly Thank you turbo tax! Such a simple process to follow
Date published: 2023-04-18
Rated 5 out of 5 by from 8 years a customer Been using Turbotax for 8 years. Its even more convenient and helpful than its ever been. So easy to use and doesn't take that long at all. Would highly recommend to first time tax filers or peoole looking for a new way to file.
Date published: 2023-04-18
Rated 2 out of 5 by from Extra fees are just around the corner You think you'll be filing for free and then "Oh, we don't do that part for free, sorry, pay $60 if you want it"
Date published: 2023-04-18
Rated 4 out of 5 by from Worked OK Live Chat appeared to be fully AI or bot driven, didn't appear to be "live" at all; it didn't understand any of the questions I posed to it. The Help function didn't answer my questions, either. Eventually, I went to Dr. Google for anything but the simplest of questions, and most of the answers I found on the web were in fact from Intuit web addresses; that worked fine, it just seemed that all that Intuit material should just be inside the TT product itself; or if it IS inside TT, I couldn't find it. One question I could not find a direct answer for, but rather had to eventually just rely on my own logic to answer, was: "do I need to pay before I can see the detail forms (1040, Schedule A, etc.)"; it would appear the answer is YES; and that would make sense; I just couldn't find that question directly addressed anywhere, including on the www.
Date published: 2023-04-18
Rated 4 out of 5 by from My Review Often Turbo Tax requestions over and over an entry made correctly from documents like K-1,s, 1099's and etc. It is fustrating to re-enter the numbers on the form only to asked again to review the entry. Also on Foreign locations Turbo tax asks and requires zip codes and State which aren't applicable. Keep getting errors for things like this which I can not change as the tax documents are correct but Turbo Tax does recognize as fact. Have many more but don't have time now as have meeting to attend.
Date published: 2023-04-18
Rated 3 out of 5 by from Frustrating Did I get to submit my taxes? Yes. But when the system was throwing a stupid error (telling me "Needs Review" on a section of my income that I checked and okayed 10x), I contacted customer service, explained my problem, and while Patricia was transferring me to someone else and I was on hold, the call dropped. Also, TurboTax is expensive! If you have even a single, simple 1099-NEC form, they require you to pay an extra $119 just to submit this income! It's a racket.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Turbo Tax has always be Great. Couldn’t live without it!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Smooth and flawless no problem using the tools they provided and filed my self saving much more then other tax branches nor agencies wanted to file for me... awesome
Date published: 2023-04-18
Rated 5 out of 5 by from t tax is awesome turbo tttaaaxxx reallly waaas easssy to use and it helped me learn alot!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 829