TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from does not work with firefox, multiple authenticatio Waiting for expert to call me an hour later on a 20 minute wait. multiple authentications and force password games making it less secure Does not work with Firefox Timer game is fake - only half the battle
Date published: 2023-04-19
Rated 5 out of 5 by from Great User Experience Every Time Turbo Tax is the most user friendly software I've every used.
Date published: 2023-04-19
Rated 2 out of 5 by from Extra Form Submission Costs Too Much The process was easy, but the additional charge that is required to file one extra document is unbelievable. Not only that, but it didn't qualify me to take it out of my return, even though my return is estimated to be a lot more than the costs associated with "Premium..."
Date published: 2023-04-19
Rated 5 out of 5 by from Great product, easy to use I have used Turbo Tax for the last 8 years and have had a very easy time doing my taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from A valued customer! I love turbo tax. I been using it for years. It can be confusing at times but a great tool to have.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax Easy to Use TurboTax was easy to navigate and file my taxes. I will definitely use this for filing future taxes.
Date published: 2023-04-19
Rated 1 out of 5 by from Gave me a 30% discount code that did not go thru!! Gave me a 30% discount code that said my purchase would be 115 and go down to 80 dollars, but once I put it through, the code did not work, and I am completely dissatisfied. I have used turbo tax for 6 years and will never use it again. Very disappointed.
Date published: 2023-04-19
Rated 1 out of 5 by from Too expensive Turbotax is ridiculously expensive and not worth it; we're going to have a real person do our taxes next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Very content Easy to follow. Informative. The platform made an overwhelming process manageable.
Date published: 2023-04-19
Rated 5 out of 5 by from Efficiency+ I've used TurboTax for more than five years now and love how convenient the service has become, logging my info and offering extra guidance with a simple click of the button. As always their interface and questions are clear and helpful. Will continue to use TurboTax for all my Tax needs!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 829
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from does not work with firefox, multiple authenticatio Waiting for expert to call me an hour later on a 20 minute wait. multiple authentications and force password games making it less secure Does not work with Firefox Timer game is fake - only half the battle
Date published: 2023-04-19
Rated 5 out of 5 by from Great User Experience Every Time Turbo Tax is the most user friendly software I've every used.
Date published: 2023-04-19
Rated 2 out of 5 by from Extra Form Submission Costs Too Much The process was easy, but the additional charge that is required to file one extra document is unbelievable. Not only that, but it didn't qualify me to take it out of my return, even though my return is estimated to be a lot more than the costs associated with "Premium..."
Date published: 2023-04-19
Rated 5 out of 5 by from Great product, easy to use I have used Turbo Tax for the last 8 years and have had a very easy time doing my taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from A valued customer! I love turbo tax. I been using it for years. It can be confusing at times but a great tool to have.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax Easy to Use TurboTax was easy to navigate and file my taxes. I will definitely use this for filing future taxes.
Date published: 2023-04-19
Rated 1 out of 5 by from Gave me a 30% discount code that did not go thru!! Gave me a 30% discount code that said my purchase would be 115 and go down to 80 dollars, but once I put it through, the code did not work, and I am completely dissatisfied. I have used turbo tax for 6 years and will never use it again. Very disappointed.
Date published: 2023-04-19
Rated 1 out of 5 by from Too expensive Turbotax is ridiculously expensive and not worth it; we're going to have a real person do our taxes next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Very content Easy to follow. Informative. The platform made an overwhelming process manageable.
Date published: 2023-04-19
Rated 5 out of 5 by from Efficiency+ I've used TurboTax for more than five years now and love how convenient the service has become, logging my info and offering extra guidance with a simple click of the button. As always their interface and questions are clear and helpful. Will continue to use TurboTax for all my Tax needs!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 829