TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from great fast and easy! Nice to do from home. walks through and catches any errors.
Date published: 2021-03-01
Rated 4 out of 5 by from Using Turbo Tax for 8 Years I have been filing my taxes with Turbo Tax for 8 years and it's pretty simple. I haven't had any issues.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo is cool turbo is cool, never had issues. great fot mu first year filling.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Peasy Very easy to follow and customer support is excellent. Support was very helpful and they sincerely wanted to help solve my problem.
Date published: 2021-03-01
Rated 5 out of 5 by from Easier to use than paper forms Better than the old days of using paper forms. Easy to use interface. Will use again.
Date published: 2021-03-01
Rated 5 out of 5 by from The live representative was on point and guided me It was just cool to have someone with experience and so polite to help me thank you.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbotax is easy to use thanks for making filing easy to use. i have used it for years
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax made is easy once again! It's the same every year - the site makes it easier and easier.
Date published: 2021-03-01
Rated 1 out of 5 by from Worst year after almost 8 years using this service This was my worst experience with TurboTax in almost 8 years. I mistakenly selected the "live" version and wasn't able to go back to the baseline version without starting from scratch - which I didn't want to do. In other years, TurboTax was able to import my entire W2 as well as various other forms, this year, most of those didn't work so I had to enter most of the information manually. So, not only did I have to do more work myself but I had to pay more for a worse service. I've been a loyal TT client and have seen improvements over the years, this year you definitely went backwards with client experience.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax It was an easy process. Everything was explained and gone over.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 812
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great fast and easy! Nice to do from home. walks through and catches any errors.
Date published: 2021-03-01
Rated 4 out of 5 by from Using Turbo Tax for 8 Years I have been filing my taxes with Turbo Tax for 8 years and it's pretty simple. I haven't had any issues.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo is cool turbo is cool, never had issues. great fot mu first year filling.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Peasy Very easy to follow and customer support is excellent. Support was very helpful and they sincerely wanted to help solve my problem.
Date published: 2021-03-01
Rated 5 out of 5 by from Easier to use than paper forms Better than the old days of using paper forms. Easy to use interface. Will use again.
Date published: 2021-03-01
Rated 5 out of 5 by from The live representative was on point and guided me It was just cool to have someone with experience and so polite to help me thank you.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbotax is easy to use thanks for making filing easy to use. i have used it for years
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax made is easy once again! It's the same every year - the site makes it easier and easier.
Date published: 2021-03-01
Rated 1 out of 5 by from Worst year after almost 8 years using this service This was my worst experience with TurboTax in almost 8 years. I mistakenly selected the "live" version and wasn't able to go back to the baseline version without starting from scratch - which I didn't want to do. In other years, TurboTax was able to import my entire W2 as well as various other forms, this year, most of those didn't work so I had to enter most of the information manually. So, not only did I have to do more work myself but I had to pay more for a worse service. I've been a loyal TT client and have seen improvements over the years, this year you definitely went backwards with client experience.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax It was an easy process. Everything was explained and gone over.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 812