TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
FIFI007 from
Easy breezy
Very easy to use. Guides you through step by step and provides guidance and more information if needed.
Date published: 2023-04-18
Rated 5 out of 5 by
Jellis1929 from
Since 1996 Turbo Tax has been great to use
Turbo Tax is intuitive and easy to use with great guidance!
Date published: 2023-04-18
Rated 5 out of 5 by
null from
Awesom
Thanks again. I always used this service but tried someone else for two years. I am now back. Thanks again.
Date published: 2023-04-18
Rated 5 out of 5 by
Lhartung from
Awesome!
Carissa was amazing and so helpful, patient and professional
Date published: 2023-04-18
Rated 5 out of 5 by
EPWilly5 from
First Timer
First time doing taxes but TT made it super easy for me
Date published: 2023-04-18
Rated 3 out of 5 by
KASpratley from
2022 Tax Review: Turbo Tax
It was too cumbersome, no real help... too busy, but simple to get through
Date published: 2023-04-18
Rated 4 out of 5 by
Meatball Ron from
Turbotax is okay by me
Honestly works great and is easy to use, just seems to get more expensive. I guess I can't really do anything about that though, I'll keep drinking that garbage
Date published: 2023-04-18
Rated 5 out of 5 by
OHIOIS4LOVERS from
TURBO TAX IS AWESOME!!
EASY, CONVIENT AND FAST!! BEST WAY TO FILE YOUR TAXES!!
Date published: 2023-04-18
Rated 5 out of 5 by
K1w1229 from
Turbo tax hits it out of the park again
It is intuitive and easy to use Turbo Tax is Brilliant
Date published: 2023-04-18
Rated 1 out of 5 by
FLASH TAX from
2023Turbo Tax Deluxe has PROBLEMS
800 # was helpful #1 try but the real estate tax deductions recap/visit and amend and review is dysfunctional- it takes 800# insiders about 25 minutes ( with the help of supervisors) to fix the mechanics with a work around and that in fact seems to have been a contribution of others NOT INTUIT- disappointing so is the AI to get to them it's a joke and a bad experience on paying users- Intuit is experimenting on us and we are still paying premium prices! Additional paying premium prices in 2023 Turbo Tax Deluxe FAILED TO ALLOW ME TO E-FILE causing another engagement with Customer service via the AI misfit 2X and this time having NO SOLUTION to the message "The submission is a duplicate that was previously received" "Please contact customer service" No filing and finally a frustrating 30 minutes with Customer service and supervisor on Glance with of course a disconnect - had my email and phone given in the beginning of the conversation. Know people or busy but it's now 2 hours later no call back nor solution. EXPCEPT DYI print out 40 pages + all the detail W2s- 1099's ect USPO Mailed with a $ 9.40 mailing charge to IRS New Mexico. I am happy know - Turbo is suppose to be a productivity tool and efficient and effective my experience is NO for the 2023 version and having to add my time to additionally weather the problems and in the end paying additional $ 9.40 and the time now about a total of 2 extra hours with stuff that has no connection to data entry and the actual real time tax preparation that the program promotes. I am a multi year user saying this and taking more time to do so. I have the reference numbers o the call ins
All TurboTax® Offerings Reviews - Page 806
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
FIFI007 from
Easy breezy
Very easy to use. Guides you through step by step and provides guidance and more information if needed.
Date published: 2023-04-18
Rated 5 out of 5 by
Jellis1929 from
Since 1996 Turbo Tax has been great to use
Turbo Tax is intuitive and easy to use with great guidance!
Date published: 2023-04-18
Rated 5 out of 5 by
null from
Awesom
Thanks again. I always used this service but tried someone else for two years. I am now back. Thanks again.
Date published: 2023-04-18
Rated 5 out of 5 by
Lhartung from
Awesome!
Carissa was amazing and so helpful, patient and professional
Date published: 2023-04-18
Rated 5 out of 5 by
EPWilly5 from
First Timer
First time doing taxes but TT made it super easy for me
Date published: 2023-04-18
Rated 3 out of 5 by
KASpratley from
2022 Tax Review: Turbo Tax
It was too cumbersome, no real help... too busy, but simple to get through
Date published: 2023-04-18
Rated 4 out of 5 by
Meatball Ron from
Turbotax is okay by me
Honestly works great and is easy to use, just seems to get more expensive. I guess I can't really do anything about that though, I'll keep drinking that garbage
Date published: 2023-04-18
Rated 5 out of 5 by
OHIOIS4LOVERS from
TURBO TAX IS AWESOME!!
EASY, CONVIENT AND FAST!! BEST WAY TO FILE YOUR TAXES!!
Date published: 2023-04-18
Rated 5 out of 5 by
K1w1229 from
Turbo tax hits it out of the park again
It is intuitive and easy to use Turbo Tax is Brilliant
Date published: 2023-04-18
Rated 1 out of 5 by
FLASH TAX from
2023Turbo Tax Deluxe has PROBLEMS
800 # was helpful #1 try but the real estate tax deductions recap/visit and amend and review is dysfunctional- it takes 800# insiders about 25 minutes ( with the help of supervisors) to fix the mechanics with a work around and that in fact seems to have been a contribution of others NOT INTUIT- disappointing so is the AI to get to them it's a joke and a bad experience on paying users- Intuit is experimenting on us and we are still paying premium prices! Additional paying premium prices in 2023 Turbo Tax Deluxe FAILED TO ALLOW ME TO E-FILE causing another engagement with Customer service via the AI misfit 2X and this time having NO SOLUTION to the message "The submission is a duplicate that was previously received" "Please contact customer service" No filing and finally a frustrating 30 minutes with Customer service and supervisor on Glance with of course a disconnect - had my email and phone given in the beginning of the conversation. Know people or busy but it's now 2 hours later no call back nor solution. EXPCEPT DYI print out 40 pages + all the detail W2s- 1099's ect USPO Mailed with a $ 9.40 mailing charge to IRS New Mexico. I am happy know - Turbo is suppose to be a productivity tool and efficient and effective my experience is NO for the 2023 version and having to add my time to additionally weather the problems and in the end paying additional $ 9.40 and the time now about a total of 2 extra hours with stuff that has no connection to data entry and the actual real time tax preparation that the program promotes. I am a multi year user saying this and taking more time to do so. I have the reference numbers o the call ins
All TurboTax® Offerings Reviews - Page 806
Date published: 2023-04-18