TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax Got It Done It was very easy and when I had a problem at the end, they helped me tremendously.
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic! Simple and FAST! I love how intuitive and simple it is. And, it's so fast to get through the entire process.
Date published: 2023-04-18
Rated 3 out of 5 by from Doesn't seem to have improved in many years. I wish there was more detail available for many entries. Definitely need use to use examples as a help in defining topics. Foreign taxes can be a trial. In Arizona, how ACTSO donations are handled is a mystery. I'm done with 2022 and will probably buy TurboTax for 2023 even though I will be tempted as usual to try a different version.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use and easy directions to follow This years forms were a little harder than last year it seemed like to me. I guess I need to slow down reading the instructions. Sharma and Jordon were WONDERFUL and so easy to talk to. They really were very helpful. (I had to call back after getting some information) That is why I spoke to two different people. Looking forward to next years returns!! (Not really)
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is not straight up with its FEES! Too many hidden fees and not clear upfront of the fees nor when you have to pay for transaction fees not told to you until you file! Very misleading.
Date published: 2023-04-18
Rated 3 out of 5 by from Can be improved For the most part, it was simple, there were times where you could've imported information from my previous returns but didn't, specifically the depreciation of vehicle information. So that was annoying.
Date published: 2023-04-18
Rated 1 out of 5 by from If refund is 0$ than total cost should be 0$ Its not right to pay for TurboTax when my refund is 0$, I don't like donating once a year to TurboTax when I don't owe or receive anything.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use, heavy cost associated though I had an easy time filing for the most part, but because of one form with minimal implications i got charged over $200 to file. that seems way too high for a young individual like me.
Date published: 2023-04-18
Rated 5 out of 5 by from Soooo Easy Once again TurboTax has made filing my taxes super easy
Date published: 2023-04-18
Rated 5 out of 5 by from tt makes tax life easy Year after year a great help. Historical and returning access is great. Phone support is good too. Little trouble with Costco TT purchase (code was invlid for use once return was started).
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 776
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Got It Done It was very easy and when I had a problem at the end, they helped me tremendously.
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic! Simple and FAST! I love how intuitive and simple it is. And, it's so fast to get through the entire process.
Date published: 2023-04-18
Rated 3 out of 5 by from Doesn't seem to have improved in many years. I wish there was more detail available for many entries. Definitely need use to use examples as a help in defining topics. Foreign taxes can be a trial. In Arizona, how ACTSO donations are handled is a mystery. I'm done with 2022 and will probably buy TurboTax for 2023 even though I will be tempted as usual to try a different version.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use and easy directions to follow This years forms were a little harder than last year it seemed like to me. I guess I need to slow down reading the instructions. Sharma and Jordon were WONDERFUL and so easy to talk to. They really were very helpful. (I had to call back after getting some information) That is why I spoke to two different people. Looking forward to next years returns!! (Not really)
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is not straight up with its FEES! Too many hidden fees and not clear upfront of the fees nor when you have to pay for transaction fees not told to you until you file! Very misleading.
Date published: 2023-04-18
Rated 3 out of 5 by from Can be improved For the most part, it was simple, there were times where you could've imported information from my previous returns but didn't, specifically the depreciation of vehicle information. So that was annoying.
Date published: 2023-04-18
Rated 1 out of 5 by from If refund is 0$ than total cost should be 0$ Its not right to pay for TurboTax when my refund is 0$, I don't like donating once a year to TurboTax when I don't owe or receive anything.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use, heavy cost associated though I had an easy time filing for the most part, but because of one form with minimal implications i got charged over $200 to file. that seems way too high for a young individual like me.
Date published: 2023-04-18
Rated 5 out of 5 by from Soooo Easy Once again TurboTax has made filing my taxes super easy
Date published: 2023-04-18
Rated 5 out of 5 by from tt makes tax life easy Year after year a great help. Historical and returning access is great. Phone support is good too. Little trouble with Costco TT purchase (code was invlid for use once return was started).
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 776