TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
Rated 5 out of 5 by from The exam always they do am awesome job. Its just my anticipation on receiving my funds. 2019 took a whole year to receive my return. But patience is a Virtue and that I do have.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy filing. I like the automated fill in from previous year. Easy to insert new information.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Easy and Fast great product to use. I've used for 5 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo tax for 6 years and I have never had a issue until this year . I spoke to custom support Dan and he help me through the process . He definitely a keep for turbo tax . He very patience and helpful .
Date published: 2021-03-02
Rated 5 out of 5 by from turbotax super easy, super simple, and anyone can do it I hope others use this as well
Date published: 2021-03-02
Rated 3 out of 5 by from Turbo tax fees Couldn’t settle my problem was gonna have me talk to someone else and I’m not paying anymore. I’ll take my taxes elsewhere next year it’s cheaper. It’s surely not free to file like they say I paid for expert and didn’t get my issue sold so I’m out 240 dollars
Date published: 2021-03-02
Rated 5 out of 5 by from He’ll yeah! Been using Turbo Tax since it’s inception & it’s the best, straight forward service on the market. Thank you for this!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 776
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
Rated 5 out of 5 by from The exam always they do am awesome job. Its just my anticipation on receiving my funds. 2019 took a whole year to receive my return. But patience is a Virtue and that I do have.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy filing. I like the automated fill in from previous year. Easy to insert new information.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Easy and Fast great product to use. I've used for 5 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo tax for 6 years and I have never had a issue until this year . I spoke to custom support Dan and he help me through the process . He definitely a keep for turbo tax . He very patience and helpful .
Date published: 2021-03-02
Rated 5 out of 5 by from turbotax super easy, super simple, and anyone can do it I hope others use this as well
Date published: 2021-03-02
Rated 3 out of 5 by from Turbo tax fees Couldn’t settle my problem was gonna have me talk to someone else and I’m not paying anymore. I’ll take my taxes elsewhere next year it’s cheaper. It’s surely not free to file like they say I paid for expert and didn’t get my issue sold so I’m out 240 dollars
Date published: 2021-03-02
Rated 5 out of 5 by from He’ll yeah! Been using Turbo Tax since it’s inception & it’s the best, straight forward service on the market. Thank you for this!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 776