TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy Help When needed Quick and easy to receive help from tax expert while using TT.
Date published: 2023-04-19
Rated 1 out of 5 by from Skip Questions in the process It ask pertinent questions after the review but not during the processing of the tax return and you charge too much for this mishap
Date published: 2023-04-19
Rated 1 out of 5 by from Too many technicalities The system added into my taxes that I had a carryover credit from solar and wind energy; which I have never needed or used in my entire life. And it kept me from being able to use the efiling feature for my state taxes. I had to amend my entire federal filing just so I could properly indicate that I had never in fact NEVER received a carryover. (It’s also strange because when I went into the prompt to choose my answer for the question- it was blank… meaning that even though I had never selected it the system chose to recognize it in the affirmative instead of the negative) why does your system choose prompts that will be included in the filing? I should have that right on my own and this has completely derailed the course for my taxes. I’ve never had this issue before and it beyond confusing why this system (on its own;) has chosen to work against me… Consumers be wary when utilizing this tool! It has caused me a great deal of stress and I hope to prevent anyone else from experiencing what I have..
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is a great service We only did the Premium and had no live contact w Turbo Tax
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is a great value TurboTax is pretty awesome for the cost. The software seems very thorough and is definitely user-friendly. I still have questions as I go along, but pretty much can find the answer through its help section. Also, I get the audit protection feature for peace of mind.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was easy and helpful everything was very easy with simple directions to follow and get it done
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax was just wonderful It easy to use. Everything was explained perfect. I will use next year
Date published: 2023-04-19
Rated 4 out of 5 by from Payment and integration with intuit account issue Payment and integration with intuit account was problematic and required calling to call ceneter. John was most helpful.
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing! Stephanie walked me through a stressful and confusing matter with ease, professionalism and kindness.
Date published: 2023-04-19
Rated 4 out of 5 by from Stop with bombardment of upselling Software seems to work great like the checks. I find the sneaky and misleading way of trying to get people to pay more is wrong. You have to carefully not to select the wrong selection otherwise you end up paying for more than you need. I feel that you are tricking people into a purchase that was not intended.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 754
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Help When needed Quick and easy to receive help from tax expert while using TT.
Date published: 2023-04-19
Rated 1 out of 5 by from Skip Questions in the process It ask pertinent questions after the review but not during the processing of the tax return and you charge too much for this mishap
Date published: 2023-04-19
Rated 1 out of 5 by from Too many technicalities The system added into my taxes that I had a carryover credit from solar and wind energy; which I have never needed or used in my entire life. And it kept me from being able to use the efiling feature for my state taxes. I had to amend my entire federal filing just so I could properly indicate that I had never in fact NEVER received a carryover. (It’s also strange because when I went into the prompt to choose my answer for the question- it was blank… meaning that even though I had never selected it the system chose to recognize it in the affirmative instead of the negative) why does your system choose prompts that will be included in the filing? I should have that right on my own and this has completely derailed the course for my taxes. I’ve never had this issue before and it beyond confusing why this system (on its own;) has chosen to work against me… Consumers be wary when utilizing this tool! It has caused me a great deal of stress and I hope to prevent anyone else from experiencing what I have..
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is a great service We only did the Premium and had no live contact w Turbo Tax
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is a great value TurboTax is pretty awesome for the cost. The software seems very thorough and is definitely user-friendly. I still have questions as I go along, but pretty much can find the answer through its help section. Also, I get the audit protection feature for peace of mind.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was easy and helpful everything was very easy with simple directions to follow and get it done
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax was just wonderful It easy to use. Everything was explained perfect. I will use next year
Date published: 2023-04-19
Rated 4 out of 5 by from Payment and integration with intuit account issue Payment and integration with intuit account was problematic and required calling to call ceneter. John was most helpful.
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing! Stephanie walked me through a stressful and confusing matter with ease, professionalism and kindness.
Date published: 2023-04-19
Rated 4 out of 5 by from Stop with bombardment of upselling Software seems to work great like the checks. I find the sneaky and misleading way of trying to get people to pay more is wrong. You have to carefully not to select the wrong selection otherwise you end up paying for more than you need. I feel that you are tricking people into a purchase that was not intended.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 754