TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from I've used Turbo tax for a long time. I like the process of walking through the tax form process with questions. It is mostly clear and easy to follow. Until you make an error of entry that confuses things and then you go back around for ages before finally figuring out what TurboTax doesn't like. I did find the list of tax forms under Tools and that was very helpful. I was asked too often if I wanted to upgrade. There is not a good way to fix and jump back to where you were. Excellent integration with State.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use awesome experience easy to use great support and explanations
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent and quick Excellent and accurate, only took about an hour !!
Date published: 2023-04-18
Rated 4 out of 5 by from Bones Little confusing at times,but managed with your help
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great I've been using Turbo Tax for over 23 yrs and love its ease of use and knowledge community. Highly recommend it.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS GREAT! We needed help with the business process, connected and spoke with April, she was patient and easy to understand! She went step by step through the whole process with us, and through the other areas we had questions about, and then all the way to the end. Her customer service skills was above excellent, and glad we had her to help us! Thank you April, you are a blessing!
Date published: 2023-04-18
Rated 5 out of 5 by from first time use it is easy to use. very good instructions, fast. it only took a few minutes.
Date published: 2023-04-18
Rated 3 out of 5 by from Premium I did the basic tax return but this year I chose premium. I felt there was no big difference between the two and it just feels like I paid an extra fee. It was frustrating.
Date published: 2023-04-18
Rated 1 out of 5 by from can't find how to add identity protection pin can't find out how to enter identity protection pin
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and fast tax help This was super quick. Made filing taxes pretty painless. Will use again next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 748
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I've used Turbo tax for a long time. I like the process of walking through the tax form process with questions. It is mostly clear and easy to follow. Until you make an error of entry that confuses things and then you go back around for ages before finally figuring out what TurboTax doesn't like. I did find the list of tax forms under Tools and that was very helpful. I was asked too often if I wanted to upgrade. There is not a good way to fix and jump back to where you were. Excellent integration with State.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use awesome experience easy to use great support and explanations
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent and quick Excellent and accurate, only took about an hour !!
Date published: 2023-04-18
Rated 4 out of 5 by from Bones Little confusing at times,but managed with your help
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great I've been using Turbo Tax for over 23 yrs and love its ease of use and knowledge community. Highly recommend it.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS GREAT! We needed help with the business process, connected and spoke with April, she was patient and easy to understand! She went step by step through the whole process with us, and through the other areas we had questions about, and then all the way to the end. Her customer service skills was above excellent, and glad we had her to help us! Thank you April, you are a blessing!
Date published: 2023-04-18
Rated 5 out of 5 by from first time use it is easy to use. very good instructions, fast. it only took a few minutes.
Date published: 2023-04-18
Rated 3 out of 5 by from Premium I did the basic tax return but this year I chose premium. I felt there was no big difference between the two and it just feels like I paid an extra fee. It was frustrating.
Date published: 2023-04-18
Rated 1 out of 5 by from can't find how to add identity protection pin can't find out how to enter identity protection pin
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and fast tax help This was super quick. Made filing taxes pretty painless. Will use again next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 748