TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 4 out of 5 by
chnoa from
Highly Recommend Trying
I just filed my taxes with TurboTax for my fourth year in a row, and I love it! There are the occasional bugs, but they are always easy to get around with the amount of reviewing of information that happens. For example, this year when I went to add my college tuition expenses, it had $0 greyed out where I was supposed to type the amount I paid. Although, I was able to get around this when reviewing my information later in the process. Nonetheless, I couldn't recommend TurboTax enough! I have gotten money for things I didn't even realize I could be getting money for thanks to their Tax Experts!
Date published: 2023-04-18
Rated 2 out of 5 by
jdh unbelievable from
Issues
The program had several glitches. I triple checked my entries and it still showed a state refund of $188,000. I had to clear the the files and start new,another hour invested.I did not file thinking the system needed to be reset. I received an email stating a $10 savings if I came back and filed. I have since processed my returns and received no savings!
Date published: 2023-04-18
Rated 5 out of 5 by
Corky3025 from
Was a simple process
It was a simple process and very good information to follow
Date published: 2023-04-18
Rated 5 out of 5 by
LPort048 from
Turbo Tax 2022 return
Fast and easy. It was very easy to upload/import W-2's. Also the state tax feature was also very helpful and efficient.
Date published: 2023-04-18
Rated 5 out of 5 by
Oak Park Jackie from
Excellent Program
TurboTax is easy to use and takes the stress out of filing income taxes
Date published: 2023-04-18
Rated 1 out of 5 by
C239P from
YOU SUCK
I had to pay the IRS and you for my taxes make that make since, i paid you before i knew i was going to be rejected. i want a refund
Date published: 2023-04-18
Rated 5 out of 5 by
PhippsDavid from
Best Ever
It was fast, simple and really simple, will do my taxes with TurboTax for now on Not paying again.
Date published: 2023-04-18
Rated 1 out of 5 by
Croatoa from
Every year the service and software get worse.
Every year the service and software get worse and worse.
Date published: 2023-04-18
Rated 5 out of 5 by
AJ82982 from
Very Simple and Easy-to-follow Process
I recently moved to a different state where I earned a separate income. I originally was stressed about how much confusing paperwork I would need to do, but TurboTax made it very simple and walked me through each step with ease. I was able to file returns for both states without a problem.
Date published: 2023-04-18
Rated 4 out of 5 by
Hollyhock51 from
Taxes are taxes,
It walks you through the forms but is still confusing to an layman.
All TurboTax® Offerings Reviews - Page 710
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
chnoa from
Highly Recommend Trying
I just filed my taxes with TurboTax for my fourth year in a row, and I love it! There are the occasional bugs, but they are always easy to get around with the amount of reviewing of information that happens. For example, this year when I went to add my college tuition expenses, it had $0 greyed out where I was supposed to type the amount I paid. Although, I was able to get around this when reviewing my information later in the process. Nonetheless, I couldn't recommend TurboTax enough! I have gotten money for things I didn't even realize I could be getting money for thanks to their Tax Experts!
Date published: 2023-04-18
Rated 2 out of 5 by
jdh unbelievable from
Issues
The program had several glitches. I triple checked my entries and it still showed a state refund of $188,000. I had to clear the the files and start new,another hour invested.I did not file thinking the system needed to be reset. I received an email stating a $10 savings if I came back and filed. I have since processed my returns and received no savings!
Date published: 2023-04-18
Rated 5 out of 5 by
Corky3025 from
Was a simple process
It was a simple process and very good information to follow
Date published: 2023-04-18
Rated 5 out of 5 by
LPort048 from
Turbo Tax 2022 return
Fast and easy. It was very easy to upload/import W-2's. Also the state tax feature was also very helpful and efficient.
Date published: 2023-04-18
Rated 5 out of 5 by
Oak Park Jackie from
Excellent Program
TurboTax is easy to use and takes the stress out of filing income taxes
Date published: 2023-04-18
Rated 1 out of 5 by
C239P from
YOU SUCK
I had to pay the IRS and you for my taxes make that make since, i paid you before i knew i was going to be rejected. i want a refund
Date published: 2023-04-18
Rated 5 out of 5 by
PhippsDavid from
Best Ever
It was fast, simple and really simple, will do my taxes with TurboTax for now on Not paying again.
Date published: 2023-04-18
Rated 1 out of 5 by
Croatoa from
Every year the service and software get worse.
Every year the service and software get worse and worse.
Date published: 2023-04-18
Rated 5 out of 5 by
AJ82982 from
Very Simple and Easy-to-follow Process
I recently moved to a different state where I earned a separate income. I originally was stressed about how much confusing paperwork I would need to do, but TurboTax made it very simple and walked me through each step with ease. I was able to file returns for both states without a problem.
Date published: 2023-04-18
Rated 4 out of 5 by
Hollyhock51 from
Taxes are taxes,
It walks you through the forms but is still confusing to an layman.
All TurboTax® Offerings Reviews - Page 710
Date published: 2023-04-18