TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Highly Recommend Trying I just filed my taxes with TurboTax for my fourth year in a row, and I love it! There are the occasional bugs, but they are always easy to get around with the amount of reviewing of information that happens. For example, this year when I went to add my college tuition expenses, it had $0 greyed out where I was supposed to type the amount I paid. Although, I was able to get around this when reviewing my information later in the process. Nonetheless, I couldn't recommend TurboTax enough! I have gotten money for things I didn't even realize I could be getting money for thanks to their Tax Experts!
Date published: 2023-04-18
Rated 2 out of 5 by from Issues The program had several glitches. I triple checked my entries and it still showed a state refund of $188,000. I had to clear the the files and start new,another hour invested.I did not file thinking the system needed to be reset. I received an email stating a $10 savings if I came back and filed. I have since processed my returns and received no savings!
Date published: 2023-04-18
Rated 5 out of 5 by from Was a simple process It was a simple process and very good information to follow
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax 2022 return Fast and easy. It was very easy to upload/import W-2's. Also the state tax feature was also very helpful and efficient.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Program TurboTax is easy to use and takes the stress out of filing income taxes
Date published: 2023-04-18
Rated 1 out of 5 by from YOU SUCK I had to pay the IRS and you for my taxes make that make since, i paid you before i knew i was going to be rejected. i want a refund
Date published: 2023-04-18
Rated 5 out of 5 by from Best Ever It was fast, simple and really simple, will do my taxes with TurboTax for now on Not paying again.
Date published: 2023-04-18
Rated 1 out of 5 by from Every year the service and software get worse. Every year the service and software get worse and worse.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Simple and Easy-to-follow Process I recently moved to a different state where I earned a separate income. I originally was stressed about how much confusing paperwork I would need to do, but TurboTax made it very simple and walked me through each step with ease. I was able to file returns for both states without a problem.
Date published: 2023-04-18
Rated 4 out of 5 by from Taxes are taxes, It walks you through the forms but is still confusing to an layman.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 710
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Highly Recommend Trying I just filed my taxes with TurboTax for my fourth year in a row, and I love it! There are the occasional bugs, but they are always easy to get around with the amount of reviewing of information that happens. For example, this year when I went to add my college tuition expenses, it had $0 greyed out where I was supposed to type the amount I paid. Although, I was able to get around this when reviewing my information later in the process. Nonetheless, I couldn't recommend TurboTax enough! I have gotten money for things I didn't even realize I could be getting money for thanks to their Tax Experts!
Date published: 2023-04-18
Rated 2 out of 5 by from Issues The program had several glitches. I triple checked my entries and it still showed a state refund of $188,000. I had to clear the the files and start new,another hour invested.I did not file thinking the system needed to be reset. I received an email stating a $10 savings if I came back and filed. I have since processed my returns and received no savings!
Date published: 2023-04-18
Rated 5 out of 5 by from Was a simple process It was a simple process and very good information to follow
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax 2022 return Fast and easy. It was very easy to upload/import W-2's. Also the state tax feature was also very helpful and efficient.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Program TurboTax is easy to use and takes the stress out of filing income taxes
Date published: 2023-04-18
Rated 1 out of 5 by from YOU SUCK I had to pay the IRS and you for my taxes make that make since, i paid you before i knew i was going to be rejected. i want a refund
Date published: 2023-04-18
Rated 5 out of 5 by from Best Ever It was fast, simple and really simple, will do my taxes with TurboTax for now on Not paying again.
Date published: 2023-04-18
Rated 1 out of 5 by from Every year the service and software get worse. Every year the service and software get worse and worse.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Simple and Easy-to-follow Process I recently moved to a different state where I earned a separate income. I originally was stressed about how much confusing paperwork I would need to do, but TurboTax made it very simple and walked me through each step with ease. I was able to file returns for both states without a problem.
Date published: 2023-04-18
Rated 4 out of 5 by from Taxes are taxes, It walks you through the forms but is still confusing to an layman.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 710