TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME TurboTax is the same this year as always, AWESOME!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax awesome Very convenient, and saves me from having to hire an accountant.
Date published: 2023-04-19
Rated 5 out of 5 by from AWESOMENESS They explain step by step! Line by Line! They keep you information on file so you are not entering your basic personal information each year!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is awesome and helps me get it done quick Turbotax is always there to help with questions if necessary, they make filing simple and quick.
Date published: 2023-04-19
Rated 4 out of 5 by from good and bd very good at input and calculation. difficult to see what was done and where
Date published: 2023-04-19
Rated 3 out of 5 by from Clunky dated software with not enough information What would be a great product in 2005 needs an overhaul and is frustrating to look at and navigate. Additionally its disapointing when prompts and errors are not fully explained in the dialog boxes and reference IRS forms. Having to go to the irs website and read the forms makes me question why I paid for turbotax and not just an fill the forms out myself or hire an accountant.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is Very Good - Can be better! I found the software to be conversational and through its question and answer format, effectively led me through the filing process. Help on many topics was only a click away and if not available, Google is always there. More common scenarios as examples would be beneficial. Overall, I felt TurboTax by now should be better as the product really has not changed much over the past 10 years. It should offer better connections to previous tax forms and offer a more continuous return process - why do I need to go to old TurboTax files to look up details on previous filings. Additionally, the software led me through two questions and processes that because of income criteria, are not available. Is this just to say every deduction was explored? If these aspects of the software could be improved, it would be worthy of a 5 star rating.
Date published: 2023-04-19
Rated 5 out of 5 by from easy to work through pages easy to use this program to complete the tax return
Date published: 2023-04-19
Rated 5 out of 5 by from Sixth year Makes a very annoying process tolerable . Does not help the pain if you owe money, but at least it is very easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from Fairly Simple Like comparing the previous year -- would be nice to have a limited virtual assistant
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 676
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME TurboTax is the same this year as always, AWESOME!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax awesome Very convenient, and saves me from having to hire an accountant.
Date published: 2023-04-19
Rated 5 out of 5 by from AWESOMENESS They explain step by step! Line by Line! They keep you information on file so you are not entering your basic personal information each year!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is awesome and helps me get it done quick Turbotax is always there to help with questions if necessary, they make filing simple and quick.
Date published: 2023-04-19
Rated 4 out of 5 by from good and bd very good at input and calculation. difficult to see what was done and where
Date published: 2023-04-19
Rated 3 out of 5 by from Clunky dated software with not enough information What would be a great product in 2005 needs an overhaul and is frustrating to look at and navigate. Additionally its disapointing when prompts and errors are not fully explained in the dialog boxes and reference IRS forms. Having to go to the irs website and read the forms makes me question why I paid for turbotax and not just an fill the forms out myself or hire an accountant.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is Very Good - Can be better! I found the software to be conversational and through its question and answer format, effectively led me through the filing process. Help on many topics was only a click away and if not available, Google is always there. More common scenarios as examples would be beneficial. Overall, I felt TurboTax by now should be better as the product really has not changed much over the past 10 years. It should offer better connections to previous tax forms and offer a more continuous return process - why do I need to go to old TurboTax files to look up details on previous filings. Additionally, the software led me through two questions and processes that because of income criteria, are not available. Is this just to say every deduction was explored? If these aspects of the software could be improved, it would be worthy of a 5 star rating.
Date published: 2023-04-19
Rated 5 out of 5 by from easy to work through pages easy to use this program to complete the tax return
Date published: 2023-04-19
Rated 5 out of 5 by from Sixth year Makes a very annoying process tolerable . Does not help the pain if you owe money, but at least it is very easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from Fairly Simple Like comparing the previous year -- would be nice to have a limited virtual assistant
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 676