TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from To Expensive I came to turbo tax hoping to get my taxes done easy but the price is more than I excpted and very disappointed and my e file is never taken and I have to sit for 3 more hours trying to fix the problem you ask for assistance and it does not help.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Is Amazing!! Turbo Tax has been there for me for 8 years. I am always less stressed when using Turbo Tax. The step-by-step assistance gives me the confidence that I am preparing my taxes in a professional and accurate manner. The features of checking every entry made, encouraging me, calculating taxes for me and checking all entries and showing me how to proofread my entries is just stupendous.
Date published: 2023-04-19
Rated 5 out of 5 by from Love it! Makes it so simple to have it import all my info. Saves me time and heartache by remembering everything from the year before!
Date published: 2023-04-19
Rated 1 out of 5 by from Poor User Experience Some of the forms didn't work and when TurboTax directs you to fix the error, it took multiple re-entries of data and going back and forth over and over to attempt to fix an "error." Then, the platform gave the wrong directions in some forms or directions were unclear.
Date published: 2023-04-19
Rated 5 out of 5 by from Great tool for non-tax professionals. I was guided through the entire process. It made the process allot less stressful.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy and accurate This always makes a less than fun activity very easy
Date published: 2023-04-19
Rated 1 out of 5 by from Not very "equitable" with images and animations We saw many, many images and animations but not one from a certain race and gender. Ironically when we looked up who used turbo tax the most, it just happened to be that certain gender and race. Maybe the pendulum has swung to far the other way.
Date published: 2023-04-19
Rated 2 out of 5 by from I've never been more disappointed Usually I have nothing but good things to say. Last year I paid for extra help and audit protecting. IRS took over 2700.00 from my refund. Turbo tax never replied to my messages. This year I almost missed the deadline because it said it filed in the blanks with the info from last year, but then would not finish the return file process due to a problem on schedule c. I asked for help just got links to pay for more upgrades. I've used turbo tax for 20 plus years. Might be time to try another tax service
Date published: 2023-04-19
Rated 4 out of 5 by from This product worked well The product worked well. I felt like the software was trying to trick me into making a misstep so I would have to pay for this service. I ran into two issues. First I used an incorrect/defunct email address. That's on me and at least it was easy to fix, but I was frustrated. The most frustrating part was at one point I was attempting to enter today's date and the program kept saying invalid date even though I had the format correct. I tried tens of times.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax fees There needs to be a clearer explanation of fees to use Turbo Tax. I wanted to use pay with my refund but I received an error message stating that I didn't meet the requirements. There was no explanation about there being extra fees on top of the Turbo Tax fee. When I went to pay with my card, it did not state the amount it was going to charge my card until after I hit pay. I was on the phone with a representative at the time so she explained but it should be clearly laid out on the screen.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 623
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from To Expensive I came to turbo tax hoping to get my taxes done easy but the price is more than I excpted and very disappointed and my e file is never taken and I have to sit for 3 more hours trying to fix the problem you ask for assistance and it does not help.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Is Amazing!! Turbo Tax has been there for me for 8 years. I am always less stressed when using Turbo Tax. The step-by-step assistance gives me the confidence that I am preparing my taxes in a professional and accurate manner. The features of checking every entry made, encouraging me, calculating taxes for me and checking all entries and showing me how to proofread my entries is just stupendous.
Date published: 2023-04-19
Rated 5 out of 5 by from Love it! Makes it so simple to have it import all my info. Saves me time and heartache by remembering everything from the year before!
Date published: 2023-04-19
Rated 1 out of 5 by from Poor User Experience Some of the forms didn't work and when TurboTax directs you to fix the error, it took multiple re-entries of data and going back and forth over and over to attempt to fix an "error." Then, the platform gave the wrong directions in some forms or directions were unclear.
Date published: 2023-04-19
Rated 5 out of 5 by from Great tool for non-tax professionals. I was guided through the entire process. It made the process allot less stressful.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy and accurate This always makes a less than fun activity very easy
Date published: 2023-04-19
Rated 1 out of 5 by from Not very "equitable" with images and animations We saw many, many images and animations but not one from a certain race and gender. Ironically when we looked up who used turbo tax the most, it just happened to be that certain gender and race. Maybe the pendulum has swung to far the other way.
Date published: 2023-04-19
Rated 2 out of 5 by from I've never been more disappointed Usually I have nothing but good things to say. Last year I paid for extra help and audit protecting. IRS took over 2700.00 from my refund. Turbo tax never replied to my messages. This year I almost missed the deadline because it said it filed in the blanks with the info from last year, but then would not finish the return file process due to a problem on schedule c. I asked for help just got links to pay for more upgrades. I've used turbo tax for 20 plus years. Might be time to try another tax service
Date published: 2023-04-19
Rated 4 out of 5 by from This product worked well The product worked well. I felt like the software was trying to trick me into making a misstep so I would have to pay for this service. I ran into two issues. First I used an incorrect/defunct email address. That's on me and at least it was easy to fix, but I was frustrated. The most frustrating part was at one point I was attempting to enter today's date and the program kept saying invalid date even though I had the format correct. I tried tens of times.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax fees There needs to be a clearer explanation of fees to use Turbo Tax. I wanted to use pay with my refund but I received an error message stating that I didn't meet the requirements. There was no explanation about there being extra fees on top of the Turbo Tax fee. When I went to pay with my card, it did not state the amount it was going to charge my card until after I hit pay. I was on the phone with a representative at the time so she explained but it should be clearly laid out on the screen.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 623