TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from A Great Value if You are willing to invest time!! Have used this several years in a row now, after our accountant raised his prices to astronomical rates. It's easy to do, the info is easily collected and input into Turbo Tax. The thing is that it takes time. I appreciate the built-in helpers and flags that catch if you made an error. After 3 years, I actually feel we get a more accurate return now, than with our accountant doing it
Date published: 2021-02-27
Rated 4 out of 5 by from easy to do easy and amazing to use simple best lay out I have ever used
Date published: 2021-02-27
Rated 4 out of 5 by from good It was very helpful and I was able to contact someone within minutes via telephone to help me with some questions I had
Date published: 2021-02-27
Rated 5 out of 5 by from Easiest Turbo Tax filing yet this was the easiest year to file ever. Step by step outlined for you
Date published: 2021-02-27
Rated 4 out of 5 by from NRA Spouse You need to allow NRA to be put in the place of social security number for a nonresident alien spouse when filing MFS. It is annoying to have to paper file each year.
Date published: 2021-02-27
Rated 5 out of 5 by from Excellent help! Tanesha from GA was my hero today! She helped me figure out what I was doing wrong. THANK YOU TANESHA!!!
Date published: 2021-02-27
Rated 1 out of 5 by from One Expert Left Much To Be Desired! Everything went smoothly with ONE MAJOR exception. We referred a question regarding mortgage refinancing, a HELOC and cash out to Russell in Brooklyn. After 30-45 minutes of futile efforts, he could not answer the question, said he would refer it to a supervisor and would call back "in a while". We waited all afternoon and the next morning and never received a call. We made 3 or 4 calls to other experts, who could not assist because the matter was handled in another department. We finally gave up and figured it out ourselves (hopefully it's correct). We believe a refund would be in order!
Date published: 2021-02-27
Rated 1 out of 5 by from Money grabbing nonsense. Why should it cost and additional 40 Dollars to process the fees?? It’s illegal to not file taxes. Why is this so costly!
Date published: 2021-02-27
Rated 5 out of 5 by from go turbotax great want use no other, step,by step walk through was very understandable, user friendly and to the point
Date published: 2021-02-27
Rated 4 out of 5 by from I love Turbo Tax I have been using Turbo Tax for years now and it is so user friendly! I have never had any issues with it over the years.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 623
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from A Great Value if You are willing to invest time!! Have used this several years in a row now, after our accountant raised his prices to astronomical rates. It's easy to do, the info is easily collected and input into Turbo Tax. The thing is that it takes time. I appreciate the built-in helpers and flags that catch if you made an error. After 3 years, I actually feel we get a more accurate return now, than with our accountant doing it
Date published: 2021-02-27
Rated 4 out of 5 by from easy to do easy and amazing to use simple best lay out I have ever used
Date published: 2021-02-27
Rated 4 out of 5 by from good It was very helpful and I was able to contact someone within minutes via telephone to help me with some questions I had
Date published: 2021-02-27
Rated 5 out of 5 by from Easiest Turbo Tax filing yet this was the easiest year to file ever. Step by step outlined for you
Date published: 2021-02-27
Rated 4 out of 5 by from NRA Spouse You need to allow NRA to be put in the place of social security number for a nonresident alien spouse when filing MFS. It is annoying to have to paper file each year.
Date published: 2021-02-27
Rated 5 out of 5 by from Excellent help! Tanesha from GA was my hero today! She helped me figure out what I was doing wrong. THANK YOU TANESHA!!!
Date published: 2021-02-27
Rated 1 out of 5 by from One Expert Left Much To Be Desired! Everything went smoothly with ONE MAJOR exception. We referred a question regarding mortgage refinancing, a HELOC and cash out to Russell in Brooklyn. After 30-45 minutes of futile efforts, he could not answer the question, said he would refer it to a supervisor and would call back "in a while". We waited all afternoon and the next morning and never received a call. We made 3 or 4 calls to other experts, who could not assist because the matter was handled in another department. We finally gave up and figured it out ourselves (hopefully it's correct). We believe a refund would be in order!
Date published: 2021-02-27
Rated 1 out of 5 by from Money grabbing nonsense. Why should it cost and additional 40 Dollars to process the fees?? It’s illegal to not file taxes. Why is this so costly!
Date published: 2021-02-27
Rated 5 out of 5 by from go turbotax great want use no other, step,by step walk through was very understandable, user friendly and to the point
Date published: 2021-02-27
Rated 4 out of 5 by from I love Turbo Tax I have been using Turbo Tax for years now and it is so user friendly! I have never had any issues with it over the years.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 623