TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from AMAZING!!!! 100%. recommend super easy to use!! Didn't struggle a bit!!
Date published: 2021-03-01
Rated 5 out of 5 by from Turbotax is awesome For stimulus check and tax cause I have two children
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax always delivers I've been using turbo tax for 8 years now, their software is extremely easy to use and the navigation is very smooth I don't see myself using another method to do my taxes.
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax Great The process flow was great here, but the price is not so idea.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Easy to enter my 1098T. Hassel free, and affordable.
Date published: 2021-03-01
Rated 5 out of 5 by from Very thorough, easy to use. I have been using Turbo Tax for more than 20 years now. Easy to use.
Date published: 2021-03-01
Rated 4 out of 5 by from Great option if you like learning and DIY Have been using TurboTax since 2014. Works great! Our tax situation has gotten more complicated over the years (home ownership, investment sales, other deductions, etc.), but I have been able to continually self-prepare because of TurboTax. Particularly useful is the Live Help...it's a $70 difference, but having tax experts available for consultation for filing our return AND all year long is invaluable. Local providers want $160+ per hour to consult. TurboTax's value is pretty unbeatable.
Date published: 2021-03-01
Rated 3 out of 5 by from Okay, But I'll Be Returning to my Accountant I thought it would be fun to do my own taxes. I'm almost 30, I had all my paperwork together, and I was feeling confident in my ability to plug numbers into digital boxes. So I went with TurboTax, because it was supposed to be free filing. It's free, unless you had royalties from your author career on the side, then you have to upgrade to the Deluxe version. TurboTax goes through all the tedious questions of income and possible deductions, and it is easy. My federal return was filed and accepted within an hour. My state return, however, was rejected. And here is where the real fun started. I click into the email to "fix the error." But there are no instruction on how to fix said error, only what was considered an error. I spent twenty minutes, growing more enraged, trying to find where and how to fix this error. I refiled, and I still don't know if I actually fixed the error. I tried to contact a live person - because the bot was giving the same corporate answer that didn't help - but it was going to 222 minutes. I didn't have three hours to wait. TurboTax cost me $89 to file, took a chunk of my Sunday afternoon, and gave me a migraine. My accountant is only $10 more, and I don't have to do anything. I won't be using TurboTax again.
Date published: 2021-03-01
Rated 5 out of 5 by from Such an easy program year after year. I love that it compares last year's taxes to this year's throughout the process so I can make sure I didn't miss anything.
Date published: 2021-03-01
Rated 5 out of 5 by from turbotax has made it so easy i think that before turbo tax doing your taxes was extremely stressful but this has really takes the cake. its so easy to use and i would reccomend this to anyone i ever meet ever!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 606
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from AMAZING!!!! 100%. recommend super easy to use!! Didn't struggle a bit!!
Date published: 2021-03-01
Rated 5 out of 5 by from Turbotax is awesome For stimulus check and tax cause I have two children
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax always delivers I've been using turbo tax for 8 years now, their software is extremely easy to use and the navigation is very smooth I don't see myself using another method to do my taxes.
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax Great The process flow was great here, but the price is not so idea.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Easy to enter my 1098T. Hassel free, and affordable.
Date published: 2021-03-01
Rated 5 out of 5 by from Very thorough, easy to use. I have been using Turbo Tax for more than 20 years now. Easy to use.
Date published: 2021-03-01
Rated 4 out of 5 by from Great option if you like learning and DIY Have been using TurboTax since 2014. Works great! Our tax situation has gotten more complicated over the years (home ownership, investment sales, other deductions, etc.), but I have been able to continually self-prepare because of TurboTax. Particularly useful is the Live Help...it's a $70 difference, but having tax experts available for consultation for filing our return AND all year long is invaluable. Local providers want $160+ per hour to consult. TurboTax's value is pretty unbeatable.
Date published: 2021-03-01
Rated 3 out of 5 by from Okay, But I'll Be Returning to my Accountant I thought it would be fun to do my own taxes. I'm almost 30, I had all my paperwork together, and I was feeling confident in my ability to plug numbers into digital boxes. So I went with TurboTax, because it was supposed to be free filing. It's free, unless you had royalties from your author career on the side, then you have to upgrade to the Deluxe version. TurboTax goes through all the tedious questions of income and possible deductions, and it is easy. My federal return was filed and accepted within an hour. My state return, however, was rejected. And here is where the real fun started. I click into the email to "fix the error." But there are no instruction on how to fix said error, only what was considered an error. I spent twenty minutes, growing more enraged, trying to find where and how to fix this error. I refiled, and I still don't know if I actually fixed the error. I tried to contact a live person - because the bot was giving the same corporate answer that didn't help - but it was going to 222 minutes. I didn't have three hours to wait. TurboTax cost me $89 to file, took a chunk of my Sunday afternoon, and gave me a migraine. My accountant is only $10 more, and I don't have to do anything. I won't be using TurboTax again.
Date published: 2021-03-01
Rated 5 out of 5 by from Such an easy program year after year. I love that it compares last year's taxes to this year's throughout the process so I can make sure I didn't miss anything.
Date published: 2021-03-01
Rated 5 out of 5 by from turbotax has made it so easy i think that before turbo tax doing your taxes was extremely stressful but this has really takes the cake. its so easy to use and i would reccomend this to anyone i ever meet ever!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 606