TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Charge too much Charged to much for what it was. So just curious to the expense.
Date published: 2023-05-13
Rated 4 out of 5 by from Great for Federal, State and Business Taxes I have been using Turbo Tax for a while now and have had an overall great experience. I can get my Federal, State, and Business taxes done very efficiently. I love that the system simply asks you questions and then fills in the forms appropriately. What it does not do well is cover many of the city and school district taxes which creates situations there. I am investigating other solutions for these situations but overall still a good experience.
Date published: 2023-05-13
Rated 4 out of 5 by from TurboTax works well TurboTax makes tax filing easy. I had to file an amended return because I found an additional 1099-R document due to my former employer changing management institutions. I made the correction just after filing. It wasn't clear to me if I could start the amendment process from the exact return I filed or from the already corrected return. I've submitted but, not sure I did it correctly by starting with the corrected return.
Date published: 2023-05-13
Rated 5 out of 5 by from Turbo Tax is Great easy to use and to fix our return, easy to access, would recommend to anyone!!
Date published: 2023-05-13
Rated 2 out of 5 by from Too difficult to understand this year Didn't seem as straightforward this year. Very hard to get back to my previous started return. Too many advertisements
Date published: 2023-05-13
Rated 2 out of 5 by from Frustrated After completing my tax return on TurboTax and paying the Turbotax fee, I just learned that my return was never filed. Now I had to pay Turbotax a second time to get the return filed. I want a full refund.
Date published: 2023-05-13
Rated 5 out of 5 by from Great product! Ease of use and accuracy is everything!! I use it every year!
Date published: 2023-05-13
Rated 5 out of 5 by from turbo tax is great My taxes were rejected and turbo tax helped me fix it.
Date published: 2023-05-13
Rated 2 out of 5 by from too confusing at end I have used TT for years, finished put in pmt and license imfo sent and thought it was done. was wondering why after a few weeks I didn't receive acceptance notification, went back and realized it hadn't sent was upset that now it was late. TT should promt users on untill compleat.
Date published: 2023-05-13
Rated 5 out of 5 by from TurboTax is Awesome helpful, knowledge, great customer service, great hours of operation
Date published: 2023-05-13
All TurboTax® Offerings Reviews - Page 61
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Charge too much Charged to much for what it was. So just curious to the expense.
Date published: 2023-05-13
Rated 4 out of 5 by from Great for Federal, State and Business Taxes I have been using Turbo Tax for a while now and have had an overall great experience. I can get my Federal, State, and Business taxes done very efficiently. I love that the system simply asks you questions and then fills in the forms appropriately. What it does not do well is cover many of the city and school district taxes which creates situations there. I am investigating other solutions for these situations but overall still a good experience.
Date published: 2023-05-13
Rated 4 out of 5 by from TurboTax works well TurboTax makes tax filing easy. I had to file an amended return because I found an additional 1099-R document due to my former employer changing management institutions. I made the correction just after filing. It wasn't clear to me if I could start the amendment process from the exact return I filed or from the already corrected return. I've submitted but, not sure I did it correctly by starting with the corrected return.
Date published: 2023-05-13
Rated 5 out of 5 by from Turbo Tax is Great easy to use and to fix our return, easy to access, would recommend to anyone!!
Date published: 2023-05-13
Rated 2 out of 5 by from Too difficult to understand this year Didn't seem as straightforward this year. Very hard to get back to my previous started return. Too many advertisements
Date published: 2023-05-13
Rated 2 out of 5 by from Frustrated After completing my tax return on TurboTax and paying the Turbotax fee, I just learned that my return was never filed. Now I had to pay Turbotax a second time to get the return filed. I want a full refund.
Date published: 2023-05-13
Rated 5 out of 5 by from Great product! Ease of use and accuracy is everything!! I use it every year!
Date published: 2023-05-13
Rated 5 out of 5 by from turbo tax is great My taxes were rejected and turbo tax helped me fix it.
Date published: 2023-05-13
Rated 2 out of 5 by from too confusing at end I have used TT for years, finished put in pmt and license imfo sent and thought it was done. was wondering why after a few weeks I didn't receive acceptance notification, went back and realized it hadn't sent was upset that now it was late. TT should promt users on untill compleat.
Date published: 2023-05-13
Rated 5 out of 5 by from TurboTax is Awesome helpful, knowledge, great customer service, great hours of operation
Date published: 2023-05-13
All TurboTax® Offerings Reviews - Page 61