TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from always use turbo tax i always use turbo tax. its the easiest way and makes it simple for someone like me.
Date published: 2021-03-03
Rated 5 out of 5 by from Great experience Doing this for the first time after my husband’s passing and it was easier than I thought it would be. I’m happy my sister recommended me to use TurboTax.
Date published: 2021-03-03
Rated 4 out of 5 by from Fantastic I really liked the help I was given with a live agent and I liked how the agent was very patient being it was done late in the evening.
Date published: 2021-03-03
Rated 5 out of 5 by from Review 2020 This was very fast an easy since I only had 2 things to enter. I really hope this is processed. The IRS still hasnt processed my 2019 but hopefully turbo tax will protect me that way.
Date published: 2021-03-03
Rated 4 out of 5 by from Felt like I didnt know what a package covers Like when you set up an appointment that it states it included "uh included in what?" Felt a bit unclear as to what you will have to pay for later I guess I had a MAX package but when I took it off it was the same amount so I was just paying for something I didnt use or need. I don't own a home I dont a car so why? Would also live if there was a run down while talking live on appointment with tax adviser.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is trustworthy Ever since I was a little girl, my dad has always done is taxes with turbo tax, and not that i am an adult with my own business, it was only right to use turbo tax. I knew it would be easy and they would be in my best interest. I was nervous about filing for my business for the first time so i sent my information to the live tax expert. They reviewed it and made some suggestions, that helped me get a little more on my return. I honestly thought we werent going to get anything back. I seriously wouldnt know what to do without turbo tax.
Date published: 2021-03-03
Rated 3 out of 5 by from Complicated and undersupported. Input for both Federal and State need to be explained and linked. State for 203 , for some reason, stopped the submittal process 3 or 4 times befor corrected. Too many steps to "file". This review form is an example of poorly written survey technique. Should auto-populate, for example.
Date published: 2021-03-03
Rated 5 out of 5 by from Always helpful Taxes often intimidate me and I always wonder if I should just give in and get an accountant. But every year I feel good filing with TurboTax, this year I upgraded a little and the $160 I paid to file and keep me extra safe felt worth it! :)
Date published: 2021-03-03
Rated 5 out of 5 by from Quick and excellent Tax preparers were helpful and efficient. Was a very smooth experience.
Date published: 2021-03-03
Rated 5 out of 5 by from EASY TO FILE ALONE THIS IS MY FIRST TIME FILING MY TAXES ALONE AND TURBOTAX MADE IT VERY EASY FOR ME TO FILE AND DO IT CORRECTLY. FROM QUESTION MARKS THAT ALLOWED ME TO UNDERSTAND WHY CERTAIN QUESTIONS WERE ASKED TO LOCATING THING ON MY W-2.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 597
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from always use turbo tax i always use turbo tax. its the easiest way and makes it simple for someone like me.
Date published: 2021-03-03
Rated 5 out of 5 by from Great experience Doing this for the first time after my husband’s passing and it was easier than I thought it would be. I’m happy my sister recommended me to use TurboTax.
Date published: 2021-03-03
Rated 4 out of 5 by from Fantastic I really liked the help I was given with a live agent and I liked how the agent was very patient being it was done late in the evening.
Date published: 2021-03-03
Rated 5 out of 5 by from Review 2020 This was very fast an easy since I only had 2 things to enter. I really hope this is processed. The IRS still hasnt processed my 2019 but hopefully turbo tax will protect me that way.
Date published: 2021-03-03
Rated 4 out of 5 by from Felt like I didnt know what a package covers Like when you set up an appointment that it states it included "uh included in what?" Felt a bit unclear as to what you will have to pay for later I guess I had a MAX package but when I took it off it was the same amount so I was just paying for something I didnt use or need. I don't own a home I dont a car so why? Would also live if there was a run down while talking live on appointment with tax adviser.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is trustworthy Ever since I was a little girl, my dad has always done is taxes with turbo tax, and not that i am an adult with my own business, it was only right to use turbo tax. I knew it would be easy and they would be in my best interest. I was nervous about filing for my business for the first time so i sent my information to the live tax expert. They reviewed it and made some suggestions, that helped me get a little more on my return. I honestly thought we werent going to get anything back. I seriously wouldnt know what to do without turbo tax.
Date published: 2021-03-03
Rated 3 out of 5 by from Complicated and undersupported. Input for both Federal and State need to be explained and linked. State for 203 , for some reason, stopped the submittal process 3 or 4 times befor corrected. Too many steps to "file". This review form is an example of poorly written survey technique. Should auto-populate, for example.
Date published: 2021-03-03
Rated 5 out of 5 by from Always helpful Taxes often intimidate me and I always wonder if I should just give in and get an accountant. But every year I feel good filing with TurboTax, this year I upgraded a little and the $160 I paid to file and keep me extra safe felt worth it! :)
Date published: 2021-03-03
Rated 5 out of 5 by from Quick and excellent Tax preparers were helpful and efficient. Was a very smooth experience.
Date published: 2021-03-03
Rated 5 out of 5 by from EASY TO FILE ALONE THIS IS MY FIRST TIME FILING MY TAXES ALONE AND TURBOTAX MADE IT VERY EASY FOR ME TO FILE AND DO IT CORRECTLY. FROM QUESTION MARKS THAT ALLOWED ME TO UNDERSTAND WHY CERTAIN QUESTIONS WERE ASKED TO LOCATING THING ON MY W-2.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 597