TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from TurboTax Sucks Used to be free and easy, now it's tedious, overpriced BS. Next.
Date published: 2023-04-19
Rated 1 out of 5 by from Hours spent manually circumventing software issues I spent hours learning the issues of this software. For example having to create spreadsheets and manually manipulating 1099B imports because Turbo Tax does not interpret Consolidated 1099 tax forms with anything related to options. The advice given from help was often uniformed. Example covered call options often have a 0 cost basis if it expires out of the money. TT assumes "expired" options are expired worthless long calls. TT cant handle Negative proceeds imported from vanguard or TDameritrade 1099s in the sense that it needs to move the negative proceed to a positive number in the cost column. I learned from forums that some brokerages still use negative proceeds but the IRS does not accept this. Lots of manual work. W2 imports sound like a good idea but there is not enough clarity between things like the difference and definition of "box 14" vs "box 14a". Miserable painful experience that consumed several days of my time researching how to fool the system into a submission that (might work). All for the low low price of $296. I would like to be paid for my time explaining to TT reps the issues with the software.
Date published: 2023-04-19
Rated 5 out of 5 by from User Friendly I like how it explains things in regular terms that I can understand!
Date published: 2023-04-19
Rated 3 out of 5 by from If your life lacks stress, then use Turbotax Product drastically needs abundant user experience work. Clunky to use, poor help service, and HELP is not available on the weekend.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! Quick and easy to use thanks for the fast services
Date published: 2023-04-19
Rated 5 out of 5 by from everything went smoothly Live Help was a big help for questions and concerns when I got stuck.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax Importing 2 pages of the W2 created an issue that almost prevented my ability to e file. Very unclear to combine the 2 state's info into one W2
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is easy to use and informative. Would highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax makes it easy Have used Turbo Tax for several years. It gets the job done as painless as possible. Our tax situation is fairly straight-forward.
Date published: 2023-04-19
Rated 2 out of 5 by from Turbo Tax needs work Lots of minor issues (I hope no major ones, won't know until my return is accepted). If I hadn't been using TurboTax since 1999, I would switch. It seems that it has gotten worse in some ways. However, it's better than doing it yourself.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 536
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax Sucks Used to be free and easy, now it's tedious, overpriced BS. Next.
Date published: 2023-04-19
Rated 1 out of 5 by from Hours spent manually circumventing software issues I spent hours learning the issues of this software. For example having to create spreadsheets and manually manipulating 1099B imports because Turbo Tax does not interpret Consolidated 1099 tax forms with anything related to options. The advice given from help was often uniformed. Example covered call options often have a 0 cost basis if it expires out of the money. TT assumes "expired" options are expired worthless long calls. TT cant handle Negative proceeds imported from vanguard or TDameritrade 1099s in the sense that it needs to move the negative proceed to a positive number in the cost column. I learned from forums that some brokerages still use negative proceeds but the IRS does not accept this. Lots of manual work. W2 imports sound like a good idea but there is not enough clarity between things like the difference and definition of "box 14" vs "box 14a". Miserable painful experience that consumed several days of my time researching how to fool the system into a submission that (might work). All for the low low price of $296. I would like to be paid for my time explaining to TT reps the issues with the software.
Date published: 2023-04-19
Rated 5 out of 5 by from User Friendly I like how it explains things in regular terms that I can understand!
Date published: 2023-04-19
Rated 3 out of 5 by from If your life lacks stress, then use Turbotax Product drastically needs abundant user experience work. Clunky to use, poor help service, and HELP is not available on the weekend.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! Quick and easy to use thanks for the fast services
Date published: 2023-04-19
Rated 5 out of 5 by from everything went smoothly Live Help was a big help for questions and concerns when I got stuck.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax Importing 2 pages of the W2 created an issue that almost prevented my ability to e file. Very unclear to combine the 2 state's info into one W2
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is easy to use and informative. Would highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax makes it easy Have used Turbo Tax for several years. It gets the job done as painless as possible. Our tax situation is fairly straight-forward.
Date published: 2023-04-19
Rated 2 out of 5 by from Turbo Tax needs work Lots of minor issues (I hope no major ones, won't know until my return is accepted). If I hadn't been using TurboTax since 1999, I would switch. It seems that it has gotten worse in some ways. However, it's better than doing it yourself.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 536