TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from General Labor easy to file taxes on my own I love the features and like that it checks for more deductions.
Date published: 2021-02-24
Rated 1 out of 5 by from Turbo Tax is worthless Unable to transmit my returns. Paid to have State return transmitted, but rejected due to AGI on Federal return. No help from help desk at Turbo Tax. The only response was, "mail tax return". Thanks for nothing!
Date published: 2021-02-24
Rated 1 out of 5 by from It's not free You say its free, it's not free You say its free, it's not free You say its free, it's not free You say its free, it's not free
Date published: 2021-02-24
Rated 2 out of 5 by from Turbo Tax needs more knowledgeable experts. the experts are very nice and helpful although they are not knowledgeable enough, they seem to figure out the problem with us and keep guessing even the ones with a lot of experience. this year I had a lot of problems that I had to figure out by myself even though I talked to 3 or 4 experts.
Date published: 2021-02-24
Rated 5 out of 5 by from Love I love how easy this app is to use. We'll always use for years to come
Date published: 2021-02-24
Rated 2 out of 5 by from Easy to use, fees go up every year. When I first started filing with turbotax a few years ago all it cost me at the end of everything was a $40 processing fee. Now, I get charged $40 per refund (state and federal) as well as an additional $40 for choosing to pay with my return. In addition they were unclear as to whether or not the total value of the fees was increasing and instead showed the flat $40 each time I was prompted. I will be looking into other services for next years refund.
Date published: 2021-02-24
Rated 5 out of 5 by from filing taxes made easy Thank you! makes my life much easier! Thanks Turbo Tax
Date published: 2021-02-24
Rated 1 out of 5 by from turbo tax is cool easiest thing to use. i love turbo tax. they even let you know when you are audited
Date published: 2021-02-24
Rated 2 out of 5 by from Almost cost me 2000 For the most part was easy to use until is asked me for a 1095a form so I had to leave and pick it up next day. After seeing that the form I had was a 1095c I kept going. It asked me for some reviews info and I asked me to put my W2 info in again. I was like ok maybe it doesn't save it. Then it starts asking me about direct payments. Well that "Review" was it asking me to input a 2nd W2 doubling my income. Yes it is user friendly but you still need to pay attention.
Date published: 2021-02-24
Rated 5 out of 5 by from Fast and easy Simple and fast way to do taxes. Will use time and time again.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 464
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from General Labor easy to file taxes on my own I love the features and like that it checks for more deductions.
Date published: 2021-02-24
Rated 1 out of 5 by from Turbo Tax is worthless Unable to transmit my returns. Paid to have State return transmitted, but rejected due to AGI on Federal return. No help from help desk at Turbo Tax. The only response was, "mail tax return". Thanks for nothing!
Date published: 2021-02-24
Rated 1 out of 5 by from It's not free You say its free, it's not free You say its free, it's not free You say its free, it's not free You say its free, it's not free
Date published: 2021-02-24
Rated 2 out of 5 by from Turbo Tax needs more knowledgeable experts. the experts are very nice and helpful although they are not knowledgeable enough, they seem to figure out the problem with us and keep guessing even the ones with a lot of experience. this year I had a lot of problems that I had to figure out by myself even though I talked to 3 or 4 experts.
Date published: 2021-02-24
Rated 5 out of 5 by from Love I love how easy this app is to use. We'll always use for years to come
Date published: 2021-02-24
Rated 2 out of 5 by from Easy to use, fees go up every year. When I first started filing with turbotax a few years ago all it cost me at the end of everything was a $40 processing fee. Now, I get charged $40 per refund (state and federal) as well as an additional $40 for choosing to pay with my return. In addition they were unclear as to whether or not the total value of the fees was increasing and instead showed the flat $40 each time I was prompted. I will be looking into other services for next years refund.
Date published: 2021-02-24
Rated 5 out of 5 by from filing taxes made easy Thank you! makes my life much easier! Thanks Turbo Tax
Date published: 2021-02-24
Rated 1 out of 5 by from turbo tax is cool easiest thing to use. i love turbo tax. they even let you know when you are audited
Date published: 2021-02-24
Rated 2 out of 5 by from Almost cost me 2000 For the most part was easy to use until is asked me for a 1095a form so I had to leave and pick it up next day. After seeing that the form I had was a 1095c I kept going. It asked me for some reviews info and I asked me to put my W2 info in again. I was like ok maybe it doesn't save it. Then it starts asking me about direct payments. Well that "Review" was it asking me to input a 2nd W2 doubling my income. Yes it is user friendly but you still need to pay attention.
Date published: 2021-02-24
Rated 5 out of 5 by from Fast and easy Simple and fast way to do taxes. Will use time and time again.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 464