TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Just the best! Love the fact that helps you every step of the way.
Date published: 2023-05-14
Rated 1 out of 5 by from Desktop Program Failed Repeatedly When attempting to enter things such as W2 information, deductions, and most anything else that wasn't a trivial yes/no answer, the data entry section failed to load. I spent hours trying to find a way around it, including uninstalling, redownloading, and reinstalling. All to no avail. This was so trusting and I had to find where the forms were hidden away and enter it using the forms. Essentially no added benefit of the TurboTax questions that make the tool so useful. What this proved is I have relied too much on TurboTax for the past dozen years and I'm capable of doing the forms myself as I did years ago. I will be doing them "manually" from now on because TurboTax absolutely failed me when I needed it to work and that's how I had to do it anyway. I still had to pay for TurboTax and it did nothing other than electronic filing, which can be done for free.
Date published: 2023-05-14
Rated 4 out of 5 by from Easy Makes me a CPA. Happy to work with TurboTax. How is this still short?
Date published: 2023-05-14
Rated 5 out of 5 by from Easiest software ever! Even a novice who knows NOTHING about taxes can do it!
Date published: 2023-05-14
Rated 5 out of 5 by from Review explanations and links to source of problem I moved my permanent residence from CA to NY end of March 2022 so it was a complicated year to fill out. I am not an accountant. Decent with numbers but easily overwhelmed by the many many areas of TT one needs to go when looking for an answer to a review "error". So here is what I suggest: when your error points out a form that is being referred to, even though you might say the number below needs to be -2,000, please provide a link to the actual form IT-203a or whatever and give us the opportunity to go there and understand what we did to cause the error rather than simply put in the number you provide at the error summary paragraph
Date published: 2023-05-14
Rated 5 out of 5 by from turbo tax is awsome they are very help full I recomend it to every one
Date published: 2023-05-14
Rated 5 out of 5 by from TurboTax is awesome! It made doing taxes much simpler, thank you!!!!!!!!!!!!!
Date published: 2023-05-14
Rated 5 out of 5 by from turbo tax help me a lout they so awesome!!!! i would tell all my friends and family :) thinks turbo tax :D
Date published: 2023-05-14
Rated 5 out of 5 by from Fantastic experience. Will use it again It was wonderful. I forgot to write the gentleman's name down and got this review request two days later. He was wonderful Very kind and walked me through everything. Answered and helped me with every question I had. He was very patient will my lack of knowledge which made me feel very comfortable. Thank You.
Date published: 2023-05-14
Rated 5 out of 5 by from Fabulous Quick and Easy. Almost no need to worry about the status of your returns
Date published: 2023-05-14
All TurboTax® Offerings Reviews - Page 461
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Just the best! Love the fact that helps you every step of the way.
Date published: 2023-05-14
Rated 1 out of 5 by from Desktop Program Failed Repeatedly When attempting to enter things such as W2 information, deductions, and most anything else that wasn't a trivial yes/no answer, the data entry section failed to load. I spent hours trying to find a way around it, including uninstalling, redownloading, and reinstalling. All to no avail. This was so trusting and I had to find where the forms were hidden away and enter it using the forms. Essentially no added benefit of the TurboTax questions that make the tool so useful. What this proved is I have relied too much on TurboTax for the past dozen years and I'm capable of doing the forms myself as I did years ago. I will be doing them "manually" from now on because TurboTax absolutely failed me when I needed it to work and that's how I had to do it anyway. I still had to pay for TurboTax and it did nothing other than electronic filing, which can be done for free.
Date published: 2023-05-14
Rated 4 out of 5 by from Easy Makes me a CPA. Happy to work with TurboTax. How is this still short?
Date published: 2023-05-14
Rated 5 out of 5 by from Easiest software ever! Even a novice who knows NOTHING about taxes can do it!
Date published: 2023-05-14
Rated 5 out of 5 by from Review explanations and links to source of problem I moved my permanent residence from CA to NY end of March 2022 so it was a complicated year to fill out. I am not an accountant. Decent with numbers but easily overwhelmed by the many many areas of TT one needs to go when looking for an answer to a review "error". So here is what I suggest: when your error points out a form that is being referred to, even though you might say the number below needs to be -2,000, please provide a link to the actual form IT-203a or whatever and give us the opportunity to go there and understand what we did to cause the error rather than simply put in the number you provide at the error summary paragraph
Date published: 2023-05-14
Rated 5 out of 5 by from turbo tax is awsome they are very help full I recomend it to every one
Date published: 2023-05-14
Rated 5 out of 5 by from TurboTax is awesome! It made doing taxes much simpler, thank you!!!!!!!!!!!!!
Date published: 2023-05-14
Rated 5 out of 5 by from turbo tax help me a lout they so awesome!!!! i would tell all my friends and family :) thinks turbo tax :D
Date published: 2023-05-14
Rated 5 out of 5 by from Fantastic experience. Will use it again It was wonderful. I forgot to write the gentleman's name down and got this review request two days later. He was wonderful Very kind and walked me through everything. Answered and helped me with every question I had. He was very patient will my lack of knowledge which made me feel very comfortable. Thank You.
Date published: 2023-05-14
Rated 5 out of 5 by from Fabulous Quick and Easy. Almost no need to worry about the status of your returns
Date published: 2023-05-14
All TurboTax® Offerings Reviews - Page 461