TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 1 out of 5 by from Terrible service Upgraded to be able to speak to a specialist and no one ever answered our questions.
Date published: 2021-02-26
Rated 5 out of 5 by from Great step-by-step Assistance Abdul was great to engage with on the live-help feature. I had a few odd income sources and credits this year that was easily handled through the step-by-step guidance of the live-help feature.
Date published: 2021-02-26
Rated 5 out of 5 by from Brutal Excelente. Muchísimas gracias. Muy agradable la ayuda
Date published: 2021-02-26
Rated 5 out of 5 by from So Easy! TurboTax is always easy and efficient! Proud user!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax Makes it Easy to File Easy to use, no matter how complex your returns may be. Great customer support if needed. This software product does it all. This is my 6th year using Turbo Tax and I see no reason to change.
Date published: 2021-02-26
Rated 1 out of 5 by from Charged $80 for a credit that didn't even help me Not very happy this year.. first time in two years I have even used the site. was forced to claim a savers credit for having a 401k that didn't help me at all and then was charged $40 for the deluxe version (I kind of understand why) and another $40 for State..which should have been free from my understanding.
Date published: 2021-02-26
Rated 5 out of 5 by from Organized Very easy and helpful. It was very organized and clear.
Date published: 2021-02-26
Rated 1 out of 5 by from fees are a ripoff its a rip off they charge you 40 dollars to have you pay with your refund, more of a rip off they add on fees for every document you use. this is the last year im using turbo tax
Date published: 2021-02-26
Rated 5 out of 5 by from James Rocked! I was having a moment going through my tax information and got too "click happy". Then realized I didn't have the forms that they are saying is needed. James, through the Deluxe Live, was able to assist me and I was able to submit my tax return. Thank you for your help!
Date published: 2021-02-26
Rated 5 out of 5 by from Fantastic. Easy! Quick, Simple very Easy to follow guidelines. I have used Turbo tax for many years.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 453
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Terrible service Upgraded to be able to speak to a specialist and no one ever answered our questions.
Date published: 2021-02-26
Rated 5 out of 5 by from Great step-by-step Assistance Abdul was great to engage with on the live-help feature. I had a few odd income sources and credits this year that was easily handled through the step-by-step guidance of the live-help feature.
Date published: 2021-02-26
Rated 5 out of 5 by from Brutal Excelente. Muchísimas gracias. Muy agradable la ayuda
Date published: 2021-02-26
Rated 5 out of 5 by from So Easy! TurboTax is always easy and efficient! Proud user!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax Makes it Easy to File Easy to use, no matter how complex your returns may be. Great customer support if needed. This software product does it all. This is my 6th year using Turbo Tax and I see no reason to change.
Date published: 2021-02-26
Rated 1 out of 5 by from Charged $80 for a credit that didn't even help me Not very happy this year.. first time in two years I have even used the site. was forced to claim a savers credit for having a 401k that didn't help me at all and then was charged $40 for the deluxe version (I kind of understand why) and another $40 for State..which should have been free from my understanding.
Date published: 2021-02-26
Rated 5 out of 5 by from Organized Very easy and helpful. It was very organized and clear.
Date published: 2021-02-26
Rated 1 out of 5 by from fees are a ripoff its a rip off they charge you 40 dollars to have you pay with your refund, more of a rip off they add on fees for every document you use. this is the last year im using turbo tax
Date published: 2021-02-26
Rated 5 out of 5 by from James Rocked! I was having a moment going through my tax information and got too "click happy". Then realized I didn't have the forms that they are saying is needed. James, through the Deluxe Live, was able to assist me and I was able to submit my tax return. Thank you for your help!
Date published: 2021-02-26
Rated 5 out of 5 by from Fantastic. Easy! Quick, Simple very Easy to follow guidelines. I have used Turbo tax for many years.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 453