TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
ElizabethC01 from
For many yrs I've been happy.This year not so much
Overall for many years I've been happy with TurboTax as we have a simple return. This year I ran into an issue with updating the name on one of my EdVest accounts and was unable to. I tried deleting the account and although it said it was deleting it, it would delete the new one I had just added. There is a technical flaw here and I could not find out how to contact technical support to get this corrected so that I could process my return. I did submit my return but expect it to be returned due to this error and need to get it fixed. Disappointing that this error wasn't caught during testing. Unless it can get corrected, I won't be using TurboTax next year. Support options are not helpful with this type of issue and a deadline to meet.
Date published: 2023-04-19
Rated 4 out of 5 by
Miss mum from
Heads Up to Turbo Tax
Turbo Tax was easy and simple understand. Staff was at the ready to help when you call.
Date published: 2023-04-19
Rated 3 out of 5 by
Skygraham from
Confirmation process and fees are awful
I will not use Turbo Tax in the future. I will join the lawsuit as well
Date published: 2023-04-19
Rated 5 out of 5 by
navanava20 from
Center director
It was extremely easy and convenient. I would definitely recommend turbo tax.
Date published: 2023-04-19
Rated 5 out of 5 by
Selemani from
Taxes made simple by TURBOTAX
I have used turbotax for close to 10 years never been disappointed! Each year it gets simpler easier better. I love the explanations they give on each and every stage
Date published: 2023-04-19
Rated 5 out of 5 by
mitchie143 from
turbo tax saved me $300
great experience, easy to use, 100% would recommend to family or friends.
Date published: 2023-04-19
Rated 5 out of 5 by
Yanira123 from
Easy and fast
Everything was so easy to understand, and if you have some questions, there is a little explanation pretty much in each topic.
Date published: 2023-04-19
Rated 5 out of 5 by
lanscape15 from
It was a great experience , thank you
Turbo tax is a great source , thank you for the support
Date published: 2023-04-19
Rated 1 out of 5 by
Ash568563 from
Turbo Tax charges too much
Turbo tax only exists because they lobby from the government - wouldn't use the service if I had another option -They overcharge because they can and I won't be using them next year.
Date published: 2023-04-19
Rated 5 out of 5 by
Doba2016 from
Great program!
I've used Turbo Tax for approximately 25+ years. It is the easiest tax software program to use and most accurate, in my opinion.
All TurboTax® Offerings Reviews - Page 443
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
ElizabethC01 from
For many yrs I've been happy.This year not so much
Overall for many years I've been happy with TurboTax as we have a simple return. This year I ran into an issue with updating the name on one of my EdVest accounts and was unable to. I tried deleting the account and although it said it was deleting it, it would delete the new one I had just added. There is a technical flaw here and I could not find out how to contact technical support to get this corrected so that I could process my return. I did submit my return but expect it to be returned due to this error and need to get it fixed. Disappointing that this error wasn't caught during testing. Unless it can get corrected, I won't be using TurboTax next year. Support options are not helpful with this type of issue and a deadline to meet.
Date published: 2023-04-19
Rated 4 out of 5 by
Miss mum from
Heads Up to Turbo Tax
Turbo Tax was easy and simple understand. Staff was at the ready to help when you call.
Date published: 2023-04-19
Rated 3 out of 5 by
Skygraham from
Confirmation process and fees are awful
I will not use Turbo Tax in the future. I will join the lawsuit as well
Date published: 2023-04-19
Rated 5 out of 5 by
navanava20 from
Center director
It was extremely easy and convenient. I would definitely recommend turbo tax.
Date published: 2023-04-19
Rated 5 out of 5 by
Selemani from
Taxes made simple by TURBOTAX
I have used turbotax for close to 10 years never been disappointed! Each year it gets simpler easier better. I love the explanations they give on each and every stage
Date published: 2023-04-19
Rated 5 out of 5 by
mitchie143 from
turbo tax saved me $300
great experience, easy to use, 100% would recommend to family or friends.
Date published: 2023-04-19
Rated 5 out of 5 by
Yanira123 from
Easy and fast
Everything was so easy to understand, and if you have some questions, there is a little explanation pretty much in each topic.
Date published: 2023-04-19
Rated 5 out of 5 by
lanscape15 from
It was a great experience , thank you
Turbo tax is a great source , thank you for the support
Date published: 2023-04-19
Rated 1 out of 5 by
Ash568563 from
Turbo Tax charges too much
Turbo tax only exists because they lobby from the government - wouldn't use the service if I had another option -They overcharge because they can and I won't be using them next year.
Date published: 2023-04-19
Rated 5 out of 5 by
Doba2016 from
Great program!
I've used Turbo Tax for approximately 25+ years. It is the easiest tax software program to use and most accurate, in my opinion.
All TurboTax® Offerings Reviews - Page 443
Date published: 2023-04-19