TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from For many yrs I've been happy.This year not so much Overall for many years I've been happy with TurboTax as we have a simple return. This year I ran into an issue with updating the name on one of my EdVest accounts and was unable to. I tried deleting the account and although it said it was deleting it, it would delete the new one I had just added. There is a technical flaw here and I could not find out how to contact technical support to get this corrected so that I could process my return. I did submit my return but expect it to be returned due to this error and need to get it fixed. Disappointing that this error wasn't caught during testing. Unless it can get corrected, I won't be using TurboTax next year. Support options are not helpful with this type of issue and a deadline to meet.
Date published: 2023-04-19
Rated 4 out of 5 by from Heads Up to Turbo Tax Turbo Tax was easy and simple understand. Staff was at the ready to help when you call.
Date published: 2023-04-19
Rated 3 out of 5 by from Confirmation process and fees are awful I will not use Turbo Tax in the future. I will join the lawsuit as well
Date published: 2023-04-19
Rated 5 out of 5 by from Center director It was extremely easy and convenient. I would definitely recommend turbo tax.
Date published: 2023-04-19
Rated 5 out of 5 by from Taxes made simple by TURBOTAX I have used turbotax for close to 10 years never been disappointed! Each year it gets simpler easier better. I love the explanations they give on each and every stage
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax saved me $300 great experience, easy to use, 100% would recommend to family or friends.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy and fast Everything was so easy to understand, and if you have some questions, there is a little explanation pretty much in each topic.
Date published: 2023-04-19
Rated 5 out of 5 by from It was a great experience , thank you Turbo tax is a great source , thank you for the support
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax charges too much Turbo tax only exists because they lobby from the government - wouldn't use the service if I had another option -They overcharge because they can and I won't be using them next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Great program! I've used Turbo Tax for approximately 25+ years. It is the easiest tax software program to use and most accurate, in my opinion.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 443
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from For many yrs I've been happy.This year not so much Overall for many years I've been happy with TurboTax as we have a simple return. This year I ran into an issue with updating the name on one of my EdVest accounts and was unable to. I tried deleting the account and although it said it was deleting it, it would delete the new one I had just added. There is a technical flaw here and I could not find out how to contact technical support to get this corrected so that I could process my return. I did submit my return but expect it to be returned due to this error and need to get it fixed. Disappointing that this error wasn't caught during testing. Unless it can get corrected, I won't be using TurboTax next year. Support options are not helpful with this type of issue and a deadline to meet.
Date published: 2023-04-19
Rated 4 out of 5 by from Heads Up to Turbo Tax Turbo Tax was easy and simple understand. Staff was at the ready to help when you call.
Date published: 2023-04-19
Rated 3 out of 5 by from Confirmation process and fees are awful I will not use Turbo Tax in the future. I will join the lawsuit as well
Date published: 2023-04-19
Rated 5 out of 5 by from Center director It was extremely easy and convenient. I would definitely recommend turbo tax.
Date published: 2023-04-19
Rated 5 out of 5 by from Taxes made simple by TURBOTAX I have used turbotax for close to 10 years never been disappointed! Each year it gets simpler easier better. I love the explanations they give on each and every stage
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax saved me $300 great experience, easy to use, 100% would recommend to family or friends.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy and fast Everything was so easy to understand, and if you have some questions, there is a little explanation pretty much in each topic.
Date published: 2023-04-19
Rated 5 out of 5 by from It was a great experience , thank you Turbo tax is a great source , thank you for the support
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax charges too much Turbo tax only exists because they lobby from the government - wouldn't use the service if I had another option -They overcharge because they can and I won't be using them next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Great program! I've used Turbo Tax for approximately 25+ years. It is the easiest tax software program to use and most accurate, in my opinion.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 443