TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Returned to TurboTax After a couple of years using a tax preparer, I decided to try TurboTax again. I found it even easier than last time I used it. I appreciated all the prompts and the ability to get more info, examples, etc. when needed.
Date published: 2023-04-19
Rated 5 out of 5 by from much improved over last year This was easy to use and had great examples to clarify things. Much easier this year.
Date published: 2023-04-19
Rated 3 out of 5 by from turbo tax is ok I use Turbo tax every year but the price was higher than usual.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is so user friendly. I love using Turbo Tax, its so easy walks you through everything
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is useful even for tricky returns Using Turbo Tax I was able to navigate through some unexpected tricky forms at the last minute. It was super helpful.
Date published: 2023-04-19
Rated 3 out of 5 by from Great tool but incredibly time-consuming 1st time Unnecessary duplication of address with no bypass for same billing and shipping address. But overall duplication of information to be typed in is totally over the top and cut down the time required if eliminated be offering shortcuts. How many security checks is needed?
Date published: 2023-04-19
Rated 3 out of 5 by from It's ok It's a learning experience but it's easy to get the hang of it.
Date published: 2023-04-19
Rated 5 out of 5 by from excellent tool but I had problems with loging Excellent tool to do your taxes with several options to cover all your needs. I had trouble logging in this year and I had to use the costumer support specialist several times to be bale to proceed with my taxes. No reason was given to me about the problems but the solution was to create a new account to do my 2022 taxes.
Date published: 2023-04-19
Rated 1 out of 5 by from Next time you offer payment options Make sure you are showing all of the options, not just the premium options. Despicable.
Date published: 2023-04-19
Rated 1 out of 5 by from Not like I remembered at all! I remember loving to use TurboTax back in the day, 2018 was the 1st time I believe. When it was actually FREE! Filing taxes for me has always been simple because I've never had a spouse nor dependents. I've never owned a home, I had never had my own business, so for my filing to be so simple, I really don't like that this time I had to pay $128 for nothing new AND I didn't have any help! That was ridiculous! AND I owed for the 1st time ever in life! This will be the last time I use this because I believe that was all incorrectly done.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 428
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Returned to TurboTax After a couple of years using a tax preparer, I decided to try TurboTax again. I found it even easier than last time I used it. I appreciated all the prompts and the ability to get more info, examples, etc. when needed.
Date published: 2023-04-19
Rated 5 out of 5 by from much improved over last year This was easy to use and had great examples to clarify things. Much easier this year.
Date published: 2023-04-19
Rated 3 out of 5 by from turbo tax is ok I use Turbo tax every year but the price was higher than usual.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is so user friendly. I love using Turbo Tax, its so easy walks you through everything
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is useful even for tricky returns Using Turbo Tax I was able to navigate through some unexpected tricky forms at the last minute. It was super helpful.
Date published: 2023-04-19
Rated 3 out of 5 by from Great tool but incredibly time-consuming 1st time Unnecessary duplication of address with no bypass for same billing and shipping address. But overall duplication of information to be typed in is totally over the top and cut down the time required if eliminated be offering shortcuts. How many security checks is needed?
Date published: 2023-04-19
Rated 3 out of 5 by from It's ok It's a learning experience but it's easy to get the hang of it.
Date published: 2023-04-19
Rated 5 out of 5 by from excellent tool but I had problems with loging Excellent tool to do your taxes with several options to cover all your needs. I had trouble logging in this year and I had to use the costumer support specialist several times to be bale to proceed with my taxes. No reason was given to me about the problems but the solution was to create a new account to do my 2022 taxes.
Date published: 2023-04-19
Rated 1 out of 5 by from Next time you offer payment options Make sure you are showing all of the options, not just the premium options. Despicable.
Date published: 2023-04-19
Rated 1 out of 5 by from Not like I remembered at all! I remember loving to use TurboTax back in the day, 2018 was the 1st time I believe. When it was actually FREE! Filing taxes for me has always been simple because I've never had a spouse nor dependents. I've never owned a home, I had never had my own business, so for my filing to be so simple, I really don't like that this time I had to pay $128 for nothing new AND I didn't have any help! That was ridiculous! AND I owed for the 1st time ever in life! This will be the last time I use this because I believe that was all incorrectly done.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 428