TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo tax is awesome and easy It's easy to file with turbo tax. Great experience
Date published: 2023-04-19
Rated 3 out of 5 by from Long process with lots of hand-holding They congratulated me for finishing in 1.5 hours, apparently 30 minutes faster than other filers, which is crazy because I also had to submit small business income and expenses and I was already frustrated with how long the it was all taking. This means the process takes waaaay to long for normal taxpayers. I do appreciate that the questions are all in simple layman's terms and it's much easer to parse than the IRS handbook, however, the process could have taken less than an hour if they grouped less common questions on single pages, linked each button/checkbox with their labels (allowing for clicking on labels to check/uncheck selections too), made it simpler to manually add multiple interest/dividend income items without being asked to link an investment account each time, and stopped trying to upsell services at multiple times during the process. I also had a form 1065 prepared through Turbo Tax Business that I was never asked about during the small business portion of my personal income tax return, which was kind of frustrating since all the work that was done to prepare the 1065 wasn't imported or used in any way and I essentially had to enter my small business income/expense info twice.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax - Quick, Easy and Understandable I was able to file for State and Federal Tax in less than 30 minutes. Linked easily to ADP. Recommend to everyone!
Date published: 2023-04-19
Rated 1 out of 5 by from I lost a $303 credit due to Turbo Tax. When it came time to submit my taxes for e-file, Turbo tax would not let me submit due to Form 5695 (2022) because of Qualified fuel cell property costs, which is not applicable to my housing situation. The Turbo Tax message on the screen stated to leave it blank, however, the return would not submit with it blank nor filled out. Thus, I had to remove the Form and loose my $303 credit in order to submit/file my taxes.
Date published: 2023-04-19
Rated 1 out of 5 by from could not submit return Turbo Tax would not let me bypass the 0 amount on the second column of the health reporting portion of the program. It is exceedingly frustrating since that is what my form reports correctly. It does not handle exceptional situations well.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax Turbo Tax really makes filing easy! They help you explore every nook and cranny for any possible tax break you may qualify for.
Date published: 2023-04-19
Rated 2 out of 5 by from Account Import Suck, Know what your doing. Turbo tax grabbed only the common files files using account import. Almost missed a lot more of a refund.
Date published: 2023-04-19
Rated 1 out of 5 by from Online won't let me select Premier. I keep going back and forth to select Premier because that's what i used every year. But this time it keeps choosing automatically for Premium. which cost A LOT more that i don't need.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use I like how it takes you step-by-step and prompts what you need
Date published: 2023-04-19
Rated 5 out of 5 by from Great System. Easy to Use. Easy to use. Turbo Tax should limit the amount of products available to choose from and make the cost more affordable.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 405
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome and easy It's easy to file with turbo tax. Great experience
Date published: 2023-04-19
Rated 3 out of 5 by from Long process with lots of hand-holding They congratulated me for finishing in 1.5 hours, apparently 30 minutes faster than other filers, which is crazy because I also had to submit small business income and expenses and I was already frustrated with how long the it was all taking. This means the process takes waaaay to long for normal taxpayers. I do appreciate that the questions are all in simple layman's terms and it's much easer to parse than the IRS handbook, however, the process could have taken less than an hour if they grouped less common questions on single pages, linked each button/checkbox with their labels (allowing for clicking on labels to check/uncheck selections too), made it simpler to manually add multiple interest/dividend income items without being asked to link an investment account each time, and stopped trying to upsell services at multiple times during the process. I also had a form 1065 prepared through Turbo Tax Business that I was never asked about during the small business portion of my personal income tax return, which was kind of frustrating since all the work that was done to prepare the 1065 wasn't imported or used in any way and I essentially had to enter my small business income/expense info twice.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax - Quick, Easy and Understandable I was able to file for State and Federal Tax in less than 30 minutes. Linked easily to ADP. Recommend to everyone!
Date published: 2023-04-19
Rated 1 out of 5 by from I lost a $303 credit due to Turbo Tax. When it came time to submit my taxes for e-file, Turbo tax would not let me submit due to Form 5695 (2022) because of Qualified fuel cell property costs, which is not applicable to my housing situation. The Turbo Tax message on the screen stated to leave it blank, however, the return would not submit with it blank nor filled out. Thus, I had to remove the Form and loose my $303 credit in order to submit/file my taxes.
Date published: 2023-04-19
Rated 1 out of 5 by from could not submit return Turbo Tax would not let me bypass the 0 amount on the second column of the health reporting portion of the program. It is exceedingly frustrating since that is what my form reports correctly. It does not handle exceptional situations well.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax Turbo Tax really makes filing easy! They help you explore every nook and cranny for any possible tax break you may qualify for.
Date published: 2023-04-19
Rated 2 out of 5 by from Account Import Suck, Know what your doing. Turbo tax grabbed only the common files files using account import. Almost missed a lot more of a refund.
Date published: 2023-04-19
Rated 1 out of 5 by from Online won't let me select Premier. I keep going back and forth to select Premier because that's what i used every year. But this time it keeps choosing automatically for Premium. which cost A LOT more that i don't need.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use I like how it takes you step-by-step and prompts what you need
Date published: 2023-04-19
Rated 5 out of 5 by from Great System. Easy to Use. Easy to use. Turbo Tax should limit the amount of products available to choose from and make the cost more affordable.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 405