TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Very Easy to Use! I like using Turbo Tax for its ease of use and dependability. I like how it provides the info I need from my previous year's return without me having to go look it up. The process is quick and easy. Really!! I also like the ability to file for free and I don't even have to pay for the program...what more can you ask for?? Try it, you'll like it!
Date published: 2021-03-04
Rated 3 out of 5 by from TurboTax is awesome most of the time I rechecked my itemized donations and there was a mixture of last year's donations and this year's donations. I know that I entered in amounts for all of the donations. On the readout, some charities were not listed. Some of the charities I deleted from last year were still listed. Several of the amounts were not correct. I am glad I went back to check. My VISA was debited on 11/16/2020 for $75 for the purchase of Turbo Tax for 2020. However, when I checked out the credit did not show. So I will now have a debit on my card for another $110. I must compliment the support person who worked with me on another issue as she was very helpful and patient with me.
Date published: 2021-03-04
Rated 5 out of 5 by from It was very simple to use. I liked it. I don't really know what more to say about the product. I summed it up fairly well in the title.
Date published: 2021-03-04
Rated 3 out of 5 by from Turbo Tax Was unable to get State(Texas) to file. Would not accept my filing
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is Great I did not have to contact anyone during this effort.
Date published: 2021-03-04
Rated 5 out of 5 by from Quick and Easy Quite simple to go through and quick to file! Can't ask for more!
Date published: 2021-03-04
Rated 5 out of 5 by from Great Product Philip (expert) helped me get past the final hurdle (unexpected error). Took him less than one minute to spot the problem and fix it. Super Tax Man !
Date published: 2021-03-04
Rated 5 out of 5 by from TURBO TAX IS PERFECT TURBO TAX IS A GREAT APP EASY TO USE AND PRICES ARE GREAT
Date published: 2021-03-04
Rated 5 out of 5 by from Through, helpful support. Easy Step by step instructions, easy to follow. great support for questions
Date published: 2021-03-04
Rated 2 out of 5 by from Turbo Tax software is getting worse each year Updates - each time you start the program it wants to update - which is fine - but they cause many issues and keeps crashing. I have had to uninstall and re-install the software to make it work it right at least a dozen times this season. I wish Intuit would address this issue soon or else I may be forced to evaluate alternative software for the next year!!
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 383
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very Easy to Use! I like using Turbo Tax for its ease of use and dependability. I like how it provides the info I need from my previous year's return without me having to go look it up. The process is quick and easy. Really!! I also like the ability to file for free and I don't even have to pay for the program...what more can you ask for?? Try it, you'll like it!
Date published: 2021-03-04
Rated 3 out of 5 by from TurboTax is awesome most of the time I rechecked my itemized donations and there was a mixture of last year's donations and this year's donations. I know that I entered in amounts for all of the donations. On the readout, some charities were not listed. Some of the charities I deleted from last year were still listed. Several of the amounts were not correct. I am glad I went back to check. My VISA was debited on 11/16/2020 for $75 for the purchase of Turbo Tax for 2020. However, when I checked out the credit did not show. So I will now have a debit on my card for another $110. I must compliment the support person who worked with me on another issue as she was very helpful and patient with me.
Date published: 2021-03-04
Rated 5 out of 5 by from It was very simple to use. I liked it. I don't really know what more to say about the product. I summed it up fairly well in the title.
Date published: 2021-03-04
Rated 3 out of 5 by from Turbo Tax Was unable to get State(Texas) to file. Would not accept my filing
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is Great I did not have to contact anyone during this effort.
Date published: 2021-03-04
Rated 5 out of 5 by from Quick and Easy Quite simple to go through and quick to file! Can't ask for more!
Date published: 2021-03-04
Rated 5 out of 5 by from Great Product Philip (expert) helped me get past the final hurdle (unexpected error). Took him less than one minute to spot the problem and fix it. Super Tax Man !
Date published: 2021-03-04
Rated 5 out of 5 by from TURBO TAX IS PERFECT TURBO TAX IS A GREAT APP EASY TO USE AND PRICES ARE GREAT
Date published: 2021-03-04
Rated 5 out of 5 by from Through, helpful support. Easy Step by step instructions, easy to follow. great support for questions
Date published: 2021-03-04
Rated 2 out of 5 by from Turbo Tax software is getting worse each year Updates - each time you start the program it wants to update - which is fine - but they cause many issues and keeps crashing. I have had to uninstall and re-install the software to make it work it right at least a dozen times this season. I wish Intuit would address this issue soon or else I may be forced to evaluate alternative software for the next year!!
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 383