TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Efile is garbage...doesn't matter who's at fault The interface, the process, is easy. Simple to use. Much to an ease that I was fine spending the money to use this service vs me doing this on my own as I have for the past 10 years. However, the efile did not work. All the parameters that were id'd as in error were not in error, there was nothing to fix and so I was left to print and use the snail mail. Could've saved myself almost 200 bucks doing this on my own again. This is the 2nd time I've attempted to use a service like this for taxes. It will be my last.
Date published: 2023-04-19
Rated 4 out of 5 by from Confusion logging in so I purchased turbo tax last fall, and when I signed on, I didn't get the little desktop Icon to log in. I went in through the website with my license code. BIG mistake. SO when you send the e-mail out- you should have BIG PRINT Letters to call if someone doesn't get the desktop Icon
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax wasted my time and money This has been a waste of my time and money. I was told different things than what happened and am expected to pay for my state tax refund when i am the one filing. I spent over 4 hours on the phone with someone helping THEM prepare MY tax refund, and after being told it would be e-filed i was forced to mail in my filing. So at the end of our troubles everyone was able to wipe their hands besides me, the paying customer.
Date published: 2023-04-19
Rated 5 out of 5 by from Very good product Makes filing taxes a breeze and catches things I miss
Date published: 2023-04-19
Rated 4 out of 5 by from Great software small glitches Mostly easy to use and through. Sometimes there is trouble transferring information from one area to another
Date published: 2023-04-19
Rated 5 out of 5 by from Great stuff Cool stuff so I Just went with It wahooowahoohejdjdjhd
Date published: 2023-04-19
Rated 5 out of 5 by from Great people Ladies were awesome patient explained everything very well and over great experience will file with them again next year
Date published: 2023-04-19
Rated 1 out of 5 by from wasted over 2 hours over 8 cents There was ZERO way to tell Turbotax that my 1099-MISC was also from Robinhood (I had a DIV and B from there too) and it kept trying to get me to list it as other work. All 3 forms were automatically retrieved from Robinhood, so it should've known. ALSO, *many* things about my returns don't change, yet there's often no easy way to just bring them over from last year, or review the previous year's entries in detail side-by-side.
Date published: 2023-04-19
Rated 5 out of 5 by from Talk about easy! I woke up today, 4/19/23, and felt fear because I realized I had missed the deadline. While I know this doesn't fix me being late, the speed and ease of filling out the return put me at ease immediately. And can we talk about accuracy?! Every thing filled in from both companies I worked for, one of whom is a privately run small business! Thanks so much, TurboTax team!
Date published: 2023-04-19
Rated 1 out of 5 by from Their fees/charges are not as advertised. You always get charged more than it says you will and some of the fees you don't know about until you've submitted the payment information. I've used this for several years, and while it is fairly easy to navigate, for the last couple of years I've been more and more unhappy. Next year we won't be using this service.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 360
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Efile is garbage...doesn't matter who's at fault The interface, the process, is easy. Simple to use. Much to an ease that I was fine spending the money to use this service vs me doing this on my own as I have for the past 10 years. However, the efile did not work. All the parameters that were id'd as in error were not in error, there was nothing to fix and so I was left to print and use the snail mail. Could've saved myself almost 200 bucks doing this on my own again. This is the 2nd time I've attempted to use a service like this for taxes. It will be my last.
Date published: 2023-04-19
Rated 4 out of 5 by from Confusion logging in so I purchased turbo tax last fall, and when I signed on, I didn't get the little desktop Icon to log in. I went in through the website with my license code. BIG mistake. SO when you send the e-mail out- you should have BIG PRINT Letters to call if someone doesn't get the desktop Icon
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax wasted my time and money This has been a waste of my time and money. I was told different things than what happened and am expected to pay for my state tax refund when i am the one filing. I spent over 4 hours on the phone with someone helping THEM prepare MY tax refund, and after being told it would be e-filed i was forced to mail in my filing. So at the end of our troubles everyone was able to wipe their hands besides me, the paying customer.
Date published: 2023-04-19
Rated 5 out of 5 by from Very good product Makes filing taxes a breeze and catches things I miss
Date published: 2023-04-19
Rated 4 out of 5 by from Great software small glitches Mostly easy to use and through. Sometimes there is trouble transferring information from one area to another
Date published: 2023-04-19
Rated 5 out of 5 by from Great stuff Cool stuff so I Just went with It wahooowahoohejdjdjhd
Date published: 2023-04-19
Rated 5 out of 5 by from Great people Ladies were awesome patient explained everything very well and over great experience will file with them again next year
Date published: 2023-04-19
Rated 1 out of 5 by from wasted over 2 hours over 8 cents There was ZERO way to tell Turbotax that my 1099-MISC was also from Robinhood (I had a DIV and B from there too) and it kept trying to get me to list it as other work. All 3 forms were automatically retrieved from Robinhood, so it should've known. ALSO, *many* things about my returns don't change, yet there's often no easy way to just bring them over from last year, or review the previous year's entries in detail side-by-side.
Date published: 2023-04-19
Rated 5 out of 5 by from Talk about easy! I woke up today, 4/19/23, and felt fear because I realized I had missed the deadline. While I know this doesn't fix me being late, the speed and ease of filling out the return put me at ease immediately. And can we talk about accuracy?! Every thing filled in from both companies I worked for, one of whom is a privately run small business! Thanks so much, TurboTax team!
Date published: 2023-04-19
Rated 1 out of 5 by from Their fees/charges are not as advertised. You always get charged more than it says you will and some of the fees you don't know about until you've submitted the payment information. I've used this for several years, and while it is fairly easy to navigate, for the last couple of years I've been more and more unhappy. Next year we won't be using this service.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 360