TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Greypup from
They always help
They always help for everything I need so they are great
Date published: 2023-04-19
Rated 5 out of 5 by
null from
Thank You for making it so EASY!
So easy to follow instructions and use all your tips and helpful information.
Date published: 2023-04-19
Rated 5 out of 5 by
tdoggy91 from
Quick and easy
Completed everything in under 30min and it was super easy
Date published: 2023-04-19
Rated 5 out of 5 by
Albertinio from
TurboTax is better every year. This was the best.
The support was awesome. Greg from Ohio and Michael get 5 stars. The program was seamlessly better than previous versions. I suggest that the screens be consolidated so that the "Continue" button does require a separate action to reach it. Also, the boxes to be filled have an "X" by them. That feature should be explained early on.
Date published: 2023-04-19
Rated 5 out of 5 by
jacannon65 from
good software
It works great. Not thrilled about the partnership with Credit Karma, yet.
Date published: 2023-04-19
Rated 5 out of 5 by
Twifreak3 from
Turbo tax is great
It was easy to file my taxes on my own and on the phone so I done it at work
Date published: 2023-04-19
Rated 2 out of 5 by
x8x88 from
Accidentally added Premium and couldn't remove it
I like using this site to prepare my taxes, but I was unhappy to spend 129 dollars I didn't intend to spend. I did not end up using any of the additional features and was disappointed there was no way to remove the product.
Date published: 2023-04-19
Rated 5 out of 5 by
gb1970 from
Easy to use
very user friendly, highly recommended. much better than the competition
Date published: 2023-04-19
Rated 5 out of 5 by
Sarah9309 from
Turbo Tax is Amazing!
Every agent that helped me today was amazing. Abbi and August were tremendous. They were patient and found solutions quickly! I procrastinated, and TurboTax agents really helped me get my taxes in order. Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by
Kathryn Lee from
Do NOT use if in Arizona
Arizona has a direct Charitable Tax Credit which Turbo Tax doesn't know how to deal with. After several phone calls and intensive research I had to print and file hard copy, even though I paid for efile. Won't use Turbo Tax again if it can't handle state tax oddities.
All TurboTax® Offerings Reviews - Page 348
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Greypup from
They always help
They always help for everything I need so they are great
Date published: 2023-04-19
Rated 5 out of 5 by
null from
Thank You for making it so EASY!
So easy to follow instructions and use all your tips and helpful information.
Date published: 2023-04-19
Rated 5 out of 5 by
tdoggy91 from
Quick and easy
Completed everything in under 30min and it was super easy
Date published: 2023-04-19
Rated 5 out of 5 by
Albertinio from
TurboTax is better every year. This was the best.
The support was awesome. Greg from Ohio and Michael get 5 stars. The program was seamlessly better than previous versions. I suggest that the screens be consolidated so that the "Continue" button does require a separate action to reach it. Also, the boxes to be filled have an "X" by them. That feature should be explained early on.
Date published: 2023-04-19
Rated 5 out of 5 by
jacannon65 from
good software
It works great. Not thrilled about the partnership with Credit Karma, yet.
Date published: 2023-04-19
Rated 5 out of 5 by
Twifreak3 from
Turbo tax is great
It was easy to file my taxes on my own and on the phone so I done it at work
Date published: 2023-04-19
Rated 2 out of 5 by
x8x88 from
Accidentally added Premium and couldn't remove it
I like using this site to prepare my taxes, but I was unhappy to spend 129 dollars I didn't intend to spend. I did not end up using any of the additional features and was disappointed there was no way to remove the product.
Date published: 2023-04-19
Rated 5 out of 5 by
gb1970 from
Easy to use
very user friendly, highly recommended. much better than the competition
Date published: 2023-04-19
Rated 5 out of 5 by
Sarah9309 from
Turbo Tax is Amazing!
Every agent that helped me today was amazing. Abbi and August were tremendous. They were patient and found solutions quickly! I procrastinated, and TurboTax agents really helped me get my taxes in order. Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by
Kathryn Lee from
Do NOT use if in Arizona
Arizona has a direct Charitable Tax Credit which Turbo Tax doesn't know how to deal with. After several phone calls and intensive research I had to print and file hard copy, even though I paid for efile. Won't use Turbo Tax again if it can't handle state tax oddities.
All TurboTax® Offerings Reviews - Page 348
Date published: 2023-04-19