TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from They always help They always help for everything I need so they are great
Date published: 2023-04-19
Rated 5 out of 5 by from Thank You for making it so EASY! So easy to follow instructions and use all your tips and helpful information.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy Completed everything in under 30min and it was super easy
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is better every year. This was the best. The support was awesome. Greg from Ohio and Michael get 5 stars. The program was seamlessly better than previous versions. I suggest that the screens be consolidated so that the "Continue" button does require a separate action to reach it. Also, the boxes to be filled have an "X" by them. That feature should be explained early on.
Date published: 2023-04-19
Rated 5 out of 5 by from good software It works great. Not thrilled about the partnership with Credit Karma, yet.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is great It was easy to file my taxes on my own and on the phone so I done it at work
Date published: 2023-04-19
Rated 2 out of 5 by from Accidentally added Premium and couldn't remove it I like using this site to prepare my taxes, but I was unhappy to spend 129 dollars I didn't intend to spend. I did not end up using any of the additional features and was disappointed there was no way to remove the product.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use very user friendly, highly recommended. much better than the competition
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Amazing! Every agent that helped me today was amazing. Abbi and August were tremendous. They were patient and found solutions quickly! I procrastinated, and TurboTax agents really helped me get my taxes in order. Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by from Do NOT use if in Arizona Arizona has a direct Charitable Tax Credit which Turbo Tax doesn't know how to deal with. After several phone calls and intensive research I had to print and file hard copy, even though I paid for efile. Won't use Turbo Tax again if it can't handle state tax oddities.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 348
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from They always help They always help for everything I need so they are great
Date published: 2023-04-19
Rated 5 out of 5 by from Thank You for making it so EASY! So easy to follow instructions and use all your tips and helpful information.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy Completed everything in under 30min and it was super easy
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is better every year. This was the best. The support was awesome. Greg from Ohio and Michael get 5 stars. The program was seamlessly better than previous versions. I suggest that the screens be consolidated so that the "Continue" button does require a separate action to reach it. Also, the boxes to be filled have an "X" by them. That feature should be explained early on.
Date published: 2023-04-19
Rated 5 out of 5 by from good software It works great. Not thrilled about the partnership with Credit Karma, yet.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is great It was easy to file my taxes on my own and on the phone so I done it at work
Date published: 2023-04-19
Rated 2 out of 5 by from Accidentally added Premium and couldn't remove it I like using this site to prepare my taxes, but I was unhappy to spend 129 dollars I didn't intend to spend. I did not end up using any of the additional features and was disappointed there was no way to remove the product.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use very user friendly, highly recommended. much better than the competition
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Amazing! Every agent that helped me today was amazing. Abbi and August were tremendous. They were patient and found solutions quickly! I procrastinated, and TurboTax agents really helped me get my taxes in order. Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by from Do NOT use if in Arizona Arizona has a direct Charitable Tax Credit which Turbo Tax doesn't know how to deal with. After several phone calls and intensive research I had to print and file hard copy, even though I paid for efile. Won't use Turbo Tax again if it can't handle state tax oddities.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 348