TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Disappointing App for property rental Schedule E I enjoyed working with the desktop version as I understand the required tax forms BUT a weakness is that desktop does not allow switch back to online for review and work around for e-filing. And only certain consultants can view & assist with the forms. Once my taxes were ready for filing, I experienced a bug in Schedule E worksheets which prevented e-filing, even with diagnostics the bug could not be resolved. The consultants were mostly very committed to assisting, but unable to fix it as it is a technical system bug. The only option was to redo all 8 schedule E's or file manually via mail - very disappointing and in excess of 14 hrs wasted trying to resolve this.
Date published: 2023-06-09
Rated 1 out of 5 by from Worst filing ever!!!!!! I was wondering where my refund was! Turns out when I went to go check my taxes had not been filed! You knew I was working on them what was the 227.00 charge for? Oh, and you sprung that on me at the last minute! Wont be using you again! This is a stupid questionnaire!
Date published: 2023-06-09
Rated 5 out of 5 by from Very easy, user friendly User friendly, I’ve used it for years and will continue to do so
Date published: 2023-06-09
Rated 5 out of 5 by from User Friendly Turbo tax is an excellent tool to complete and store our taxes
Date published: 2023-06-09
Rated 5 out of 5 by from turbo helpful great experience great experience great experience
Date published: 2023-06-09
Rated 5 out of 5 by from Tubo Tax is excellent I had a problem selecting the tax entity. The agent that worked with me ensured that the proper tax forms were selected and that I was familiar with the forms and particulars
Date published: 2023-06-09
Rated 5 out of 5 by from Very easy to use! The entire layout and step by step process was very helpful and easy to use.
Date published: 2023-06-09
Rated 5 out of 5 by from TurboTax is a great product, easy to work with. Our experience with TurboTax was painless and we are confident that the taxes were done correctly by Kimber, our tax specialist. Kimber was very knowledgeable and understanding and took time to ask all possible questions in order to get us as best a refund as possible. We do end up owing taxes, but that's mainly because we need to change our deductions on our pensions, also on Kimber's advise.
Date published: 2023-06-09
Rated 5 out of 5 by from Quick and Simple Haven't used Turbo Tax in years but when I decided I was going to file myself to save money I was happy it's just as easy now as it's been in the past.
Date published: 2023-06-09
Rated 5 out of 5 by from TurboTax was very helpful Both people who helped me file Jan and James were very nice understanding and helpful in all my questions and got the process down to the essentials and got this done as quick as possible
Date published: 2023-06-09
All TurboTax® Offerings Reviews - Page 327
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disappointing App for property rental Schedule E I enjoyed working with the desktop version as I understand the required tax forms BUT a weakness is that desktop does not allow switch back to online for review and work around for e-filing. And only certain consultants can view & assist with the forms. Once my taxes were ready for filing, I experienced a bug in Schedule E worksheets which prevented e-filing, even with diagnostics the bug could not be resolved. The consultants were mostly very committed to assisting, but unable to fix it as it is a technical system bug. The only option was to redo all 8 schedule E's or file manually via mail - very disappointing and in excess of 14 hrs wasted trying to resolve this.
Date published: 2023-06-09
Rated 1 out of 5 by from Worst filing ever!!!!!! I was wondering where my refund was! Turns out when I went to go check my taxes had not been filed! You knew I was working on them what was the 227.00 charge for? Oh, and you sprung that on me at the last minute! Wont be using you again! This is a stupid questionnaire!
Date published: 2023-06-09
Rated 5 out of 5 by from Very easy, user friendly User friendly, I’ve used it for years and will continue to do so
Date published: 2023-06-09
Rated 5 out of 5 by from User Friendly Turbo tax is an excellent tool to complete and store our taxes
Date published: 2023-06-09
Rated 5 out of 5 by from turbo helpful great experience great experience great experience
Date published: 2023-06-09
Rated 5 out of 5 by from Tubo Tax is excellent I had a problem selecting the tax entity. The agent that worked with me ensured that the proper tax forms were selected and that I was familiar with the forms and particulars
Date published: 2023-06-09
Rated 5 out of 5 by from Very easy to use! The entire layout and step by step process was very helpful and easy to use.
Date published: 2023-06-09
Rated 5 out of 5 by from TurboTax is a great product, easy to work with. Our experience with TurboTax was painless and we are confident that the taxes were done correctly by Kimber, our tax specialist. Kimber was very knowledgeable and understanding and took time to ask all possible questions in order to get us as best a refund as possible. We do end up owing taxes, but that's mainly because we need to change our deductions on our pensions, also on Kimber's advise.
Date published: 2023-06-09
Rated 5 out of 5 by from Quick and Simple Haven't used Turbo Tax in years but when I decided I was going to file myself to save money I was happy it's just as easy now as it's been in the past.
Date published: 2023-06-09
Rated 5 out of 5 by from TurboTax was very helpful Both people who helped me file Jan and James were very nice understanding and helpful in all my questions and got the process down to the essentials and got this done as quick as possible
Date published: 2023-06-09
All TurboTax® Offerings Reviews - Page 327