TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy Does It Although I still resent that the US government wants us to be tax experts once a year, whilst holding us fully accountable for mistakes in filing taxes and reading tax documents, all whilst pushing an education curriculum that makes us memorize the quadratic formula to 'Pop Goes The Weasel', Turbo Tax Online reduces the stress and anxiety for a third year for me.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax makes filing taxes easy It took me less than a half hour to file my taxes and less than $100 in the comfort of my own home. Meanwhile going to H&R Block charged me over $400 almost $500 and took over an hour, not to mention commute ,gas and time lost. I will never go back to H&R Block!
Date published: 2023-04-20
Rated 2 out of 5 by from Very disappointed We have used Turbo Tax for years and have been very happy. The 2022 version, however, was very difficult to use and not user-friendly. What normally takes us 30-45 minutes took us FOUR HOURS.
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is truly the best! I've been using TurboTax for years and I will never go back. It's easy to use and helps get the best return.
Date published: 2023-04-20
Rated 4 out of 5 by from Three and half stars My tax situation changed and there were some extra forms I had to fill out which was expected, but I just wish some of the instructions were more thorough. There were times I had to go on the IRS website for an explanation because the instructions were not clear enough. There were also a lot of grammatical errors which at times made it a little confusing so this year quality assurance was off. Another thing I wanted to note and this is probably a preference right, but there's a section where you put your tax expenses but throughout the software I found myself paying for more than one return and I completely forgot to go back and update the amount. That's my fault, but maybe a reminder to go back and update the software fees at the end would be helpful.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is awesome!! This is the 8th year I have used Turbo Tax and it is quick and easy.
Date published: 2023-04-20
Rated 5 out of 5 by from great program Great questions, easy to use, fantastic explainations
Date published: 2023-04-20
Rated 1 out of 5 by from Price Charging more than needed adding more unnecessary expenses on top of taxes
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is Terrific! I trust TurboTax, appreciate the guidance, and have successfully used them in the past.
Date published: 2023-04-20
Rated 5 out of 5 by from Love my Turbotax This is my 3rd year using Turbotax, Love It!!! So easy to use, fast and then its filed online...its the best for me since its just me.....Thank TurboTax
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 322
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Does It Although I still resent that the US government wants us to be tax experts once a year, whilst holding us fully accountable for mistakes in filing taxes and reading tax documents, all whilst pushing an education curriculum that makes us memorize the quadratic formula to 'Pop Goes The Weasel', Turbo Tax Online reduces the stress and anxiety for a third year for me.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax makes filing taxes easy It took me less than a half hour to file my taxes and less than $100 in the comfort of my own home. Meanwhile going to H&R Block charged me over $400 almost $500 and took over an hour, not to mention commute ,gas and time lost. I will never go back to H&R Block!
Date published: 2023-04-20
Rated 2 out of 5 by from Very disappointed We have used Turbo Tax for years and have been very happy. The 2022 version, however, was very difficult to use and not user-friendly. What normally takes us 30-45 minutes took us FOUR HOURS.
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is truly the best! I've been using TurboTax for years and I will never go back. It's easy to use and helps get the best return.
Date published: 2023-04-20
Rated 4 out of 5 by from Three and half stars My tax situation changed and there were some extra forms I had to fill out which was expected, but I just wish some of the instructions were more thorough. There were times I had to go on the IRS website for an explanation because the instructions were not clear enough. There were also a lot of grammatical errors which at times made it a little confusing so this year quality assurance was off. Another thing I wanted to note and this is probably a preference right, but there's a section where you put your tax expenses but throughout the software I found myself paying for more than one return and I completely forgot to go back and update the amount. That's my fault, but maybe a reminder to go back and update the software fees at the end would be helpful.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is awesome!! This is the 8th year I have used Turbo Tax and it is quick and easy.
Date published: 2023-04-20
Rated 5 out of 5 by from great program Great questions, easy to use, fantastic explainations
Date published: 2023-04-20
Rated 1 out of 5 by from Price Charging more than needed adding more unnecessary expenses on top of taxes
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax is Terrific! I trust TurboTax, appreciate the guidance, and have successfully used them in the past.
Date published: 2023-04-20
Rated 5 out of 5 by from Love my Turbotax This is my 3rd year using Turbotax, Love It!!! So easy to use, fast and then its filed online...its the best for me since its just me.....Thank TurboTax
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 322