TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Good Software Helpful in many ways making tax filing simpler. Good service
Date published: 2023-04-20
Rated 1 out of 5 by from Double charged I had to resubmit because my pin was incorrect and had to use my agi and they charged me twice for transaction fee and federal tax payment
Date published: 2023-04-20
Rated 1 out of 5 by from Turbo Tax was a nightmare in the end Completing my claim was ok, but when it came to submitting the claim, I had nothing but problems. Contacted someone @ TurboTax, and spent over 3 hours on the phone, trying to get my eFile to go through. My federal went thru, but I ended up mailing my state. Then 2 days later I see that I have several emails from TurboTax because "there was a Problem" with my Fed file. I just submitted again today (4/20), not very confident that this is over. With the exception of the help I recieved on 4/18, it's impossible to speak to a human being and get real help. I've used TurboTax for several years, but this is definitely the LAST TIME.
Date published: 2023-04-20
Rated 1 out of 5 by from Poor Service I have tried multiple times, for weeks, to e-file my return. It has been rejected every time. Turbotax tells me it's fixed, but still not accepted. Very frustrated and now late filing.
Date published: 2023-04-20
Rated 5 out of 5 by from Easy to use but ten we only has a simple return It was fine..really didn't need any help with a tax expert because my return was simple with standard deduction.
Date published: 2023-04-20
Rated 5 out of 5 by from Easy and fast Informative throughout and a very easy layout to follow. Walks you through step by step.
Date published: 2023-04-20
Rated 4 out of 5 by from Turbo Tax is user friendly I have used Turbo Tax for several years. I like its accuracy and simplicity of use. Would recommend it to anyone.
Date published: 2023-04-20
Rated 5 out of 5 by from Very easy to use This was my first time filing my taxes by myself and I’m so impressed by how easy everything was
Date published: 2023-04-20
Rated 5 out of 5 by from Turbotax es muy práctico La mejor aplicación para hacer tus impuestos y fácil de manejar
Date published: 2023-04-20
Rated 4 out of 5 by from Fast but too expensive This is a well-done service, but it nees to be about $30-40 dollars cheaper.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 296
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Software Helpful in many ways making tax filing simpler. Good service
Date published: 2023-04-20
Rated 1 out of 5 by from Double charged I had to resubmit because my pin was incorrect and had to use my agi and they charged me twice for transaction fee and federal tax payment
Date published: 2023-04-20
Rated 1 out of 5 by from Turbo Tax was a nightmare in the end Completing my claim was ok, but when it came to submitting the claim, I had nothing but problems. Contacted someone @ TurboTax, and spent over 3 hours on the phone, trying to get my eFile to go through. My federal went thru, but I ended up mailing my state. Then 2 days later I see that I have several emails from TurboTax because "there was a Problem" with my Fed file. I just submitted again today (4/20), not very confident that this is over. With the exception of the help I recieved on 4/18, it's impossible to speak to a human being and get real help. I've used TurboTax for several years, but this is definitely the LAST TIME.
Date published: 2023-04-20
Rated 1 out of 5 by from Poor Service I have tried multiple times, for weeks, to e-file my return. It has been rejected every time. Turbotax tells me it's fixed, but still not accepted. Very frustrated and now late filing.
Date published: 2023-04-20
Rated 5 out of 5 by from Easy to use but ten we only has a simple return It was fine..really didn't need any help with a tax expert because my return was simple with standard deduction.
Date published: 2023-04-20
Rated 5 out of 5 by from Easy and fast Informative throughout and a very easy layout to follow. Walks you through step by step.
Date published: 2023-04-20
Rated 4 out of 5 by from Turbo Tax is user friendly I have used Turbo Tax for several years. I like its accuracy and simplicity of use. Would recommend it to anyone.
Date published: 2023-04-20
Rated 5 out of 5 by from Very easy to use This was my first time filing my taxes by myself and I’m so impressed by how easy everything was
Date published: 2023-04-20
Rated 5 out of 5 by from Turbotax es muy práctico La mejor aplicación para hacer tus impuestos y fácil de manejar
Date published: 2023-04-20
Rated 4 out of 5 by from Fast but too expensive This is a well-done service, but it nees to be about $30-40 dollars cheaper.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 296