TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Excellent She went from and beyond to help me with our taxes this year of 2022, I appreciate all of her effort to solve our problem. Thank you and be Glady to file year of 2023
Date published: 2023-04-21
Rated 5 out of 5 by from I have used turbo tax since it's invention Easy to use and always helps in topugh tax situations.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is a awesome Tax company While using TurboTax it was a little hard at first but I figured it out.
Date published: 2023-04-21
Rated 4 out of 5 by from Better than the 2021 tax year version I had some issues TurboTax for tax year 2021, but every thing went smoothly with the 2022 version untilI, at the very end, when I tried to pay Intuit for e-filing my state return by credit card. It took over an hour and two phone calls to TurboTax support it.
Date published: 2023-04-21
Rated 5 out of 5 by from Maureen has been fabulous. Great. I have been a repeat customer for over 5 years.
Date published: 2023-04-21
Rated 1 out of 5 by from Software glitches prior year desktop doesn't allow e-filing after deadline. Thinks it's still in blackout period. It is not... Customer service was no help. Paper filed which is not optimal these days.
Date published: 2023-04-21
Rated 5 out of 5 by from nice work Turbo tax you made it a lot easier this year, wasn't able to file last year
Date published: 2023-04-21
Rated 5 out of 5 by from Easy Quick and very easy to do. Will use again!!!!!!!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Verygood She was very helpful. Also she was very patent an went out of her way to help me.
Date published: 2023-04-21
Rated 5 out of 5 by from Have used Turbotax for almost twenty years In general I like it very much. When it detects an error in the filing though it can be ambiguous how to repair it. Points you to a spot in a form which sometimes won't let you change the number in question without finding the track to an obscure worksheet. Maybe my slow learning curve. Second issue is with K-1's. If you have both business income and rental real estate income it advises you to file as two separate companies. Then later offers to combine the two companies but not clear if this is meant to apply to this situation. If it does it would be nice to put that possibility into the original advice. E.g. "If you have values in both business income and rental real estate income file as two separate K-1's and we will offeer to combine the two back together when you are done."
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 280
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent She went from and beyond to help me with our taxes this year of 2022, I appreciate all of her effort to solve our problem. Thank you and be Glady to file year of 2023
Date published: 2023-04-21
Rated 5 out of 5 by from I have used turbo tax since it's invention Easy to use and always helps in topugh tax situations.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is a awesome Tax company While using TurboTax it was a little hard at first but I figured it out.
Date published: 2023-04-21
Rated 4 out of 5 by from Better than the 2021 tax year version I had some issues TurboTax for tax year 2021, but every thing went smoothly with the 2022 version untilI, at the very end, when I tried to pay Intuit for e-filing my state return by credit card. It took over an hour and two phone calls to TurboTax support it.
Date published: 2023-04-21
Rated 5 out of 5 by from Maureen has been fabulous. Great. I have been a repeat customer for over 5 years.
Date published: 2023-04-21
Rated 1 out of 5 by from Software glitches prior year desktop doesn't allow e-filing after deadline. Thinks it's still in blackout period. It is not... Customer service was no help. Paper filed which is not optimal these days.
Date published: 2023-04-21
Rated 5 out of 5 by from nice work Turbo tax you made it a lot easier this year, wasn't able to file last year
Date published: 2023-04-21
Rated 5 out of 5 by from Easy Quick and very easy to do. Will use again!!!!!!!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Verygood She was very helpful. Also she was very patent an went out of her way to help me.
Date published: 2023-04-21
Rated 5 out of 5 by from Have used Turbotax for almost twenty years In general I like it very much. When it detects an error in the filing though it can be ambiguous how to repair it. Points you to a spot in a form which sometimes won't let you change the number in question without finding the track to an obscure worksheet. Maybe my slow learning curve. Second issue is with K-1's. If you have both business income and rental real estate income it advises you to file as two separate companies. Then later offers to combine the two companies but not clear if this is meant to apply to this situation. If it does it would be nice to put that possibility into the original advice. E.g. "If you have values in both business income and rental real estate income file as two separate K-1's and we will offeer to combine the two back together when you are done."
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 280