TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
lilwildmomma63 from
Excellent
She went from and beyond to help me with our taxes this year of 2022, I appreciate all of her effort to solve our problem. Thank you and be Glady to file year of 2023
Date published: 2023-04-21
Rated 5 out of 5 by
Ron Lynn from
I have used turbo tax since it's invention
Easy to use and always helps in topugh tax situations.
Date published: 2023-04-21
Rated 5 out of 5 by
Jamila 22 from
TurboTax is a awesome Tax company
While using TurboTax it was a little hard at first but I figured it out.
Date published: 2023-04-21
Rated 4 out of 5 by
MortonG from
Better than the 2021 tax year version
I had some issues TurboTax for tax year 2021, but every thing went smoothly with the 2022 version untilI, at the very end, when I tried to pay Intuit for e-filing my state return by credit card. It took over an hour and two phone calls to TurboTax support it.
Date published: 2023-04-21
Rated 5 out of 5 by
Sowmini from
Maureen has been fabulous.
Great. I have been a repeat customer for over 5 years.
Date published: 2023-04-21
Rated 1 out of 5 by
jbacon609 from
Software glitches
prior year desktop doesn't allow e-filing after deadline. Thinks it's still in blackout period. It is not... Customer service was no help. Paper filed which is not optimal these days.
Date published: 2023-04-21
Rated 5 out of 5 by
bxnva from
nice work Turbo tax
you made it a lot easier this year, wasn't able to file last year
Date published: 2023-04-21
Rated 5 out of 5 by
Crazypotatoe from
Easy
Quick and very easy to do. Will use again!!!!!!!!!
Date published: 2023-04-21
Rated 5 out of 5 by
Sammy0426 from
Verygood
She was very helpful. Also she was very patent an went out of her way to help me.
Date published: 2023-04-21
Rated 5 out of 5 by
Craig1940DIY from
Have used Turbotax for almost twenty years
In general I like it very much. When it detects an error in the filing though it can be ambiguous how to repair it. Points you to a spot in a form which sometimes won't let you change the number in question without finding the track to an obscure worksheet. Maybe my slow learning curve. Second issue is with K-1's. If you have both business income and rental real estate income it advises you to file as two separate companies. Then later offers to combine the two companies but not clear if this is meant to apply to this situation. If it does it would be nice to put that possibility into the original advice. E.g. "If you have values in both business income and rental real estate income file as two separate K-1's and we will offeer to combine the two back together when you are done."
All TurboTax® Offerings Reviews - Page 280
Date published: 2023-04-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
lilwildmomma63 from
Excellent
She went from and beyond to help me with our taxes this year of 2022, I appreciate all of her effort to solve our problem. Thank you and be Glady to file year of 2023
Date published: 2023-04-21
Rated 5 out of 5 by
Ron Lynn from
I have used turbo tax since it's invention
Easy to use and always helps in topugh tax situations.
Date published: 2023-04-21
Rated 5 out of 5 by
Jamila 22 from
TurboTax is a awesome Tax company
While using TurboTax it was a little hard at first but I figured it out.
Date published: 2023-04-21
Rated 4 out of 5 by
MortonG from
Better than the 2021 tax year version
I had some issues TurboTax for tax year 2021, but every thing went smoothly with the 2022 version untilI, at the very end, when I tried to pay Intuit for e-filing my state return by credit card. It took over an hour and two phone calls to TurboTax support it.
Date published: 2023-04-21
Rated 5 out of 5 by
Sowmini from
Maureen has been fabulous.
Great. I have been a repeat customer for over 5 years.
Date published: 2023-04-21
Rated 1 out of 5 by
jbacon609 from
Software glitches
prior year desktop doesn't allow e-filing after deadline. Thinks it's still in blackout period. It is not... Customer service was no help. Paper filed which is not optimal these days.
Date published: 2023-04-21
Rated 5 out of 5 by
bxnva from
nice work Turbo tax
you made it a lot easier this year, wasn't able to file last year
Date published: 2023-04-21
Rated 5 out of 5 by
Crazypotatoe from
Easy
Quick and very easy to do. Will use again!!!!!!!!!
Date published: 2023-04-21
Rated 5 out of 5 by
Sammy0426 from
Verygood
She was very helpful. Also she was very patent an went out of her way to help me.
Date published: 2023-04-21
Rated 5 out of 5 by
Craig1940DIY from
Have used Turbotax for almost twenty years
In general I like it very much. When it detects an error in the filing though it can be ambiguous how to repair it. Points you to a spot in a form which sometimes won't let you change the number in question without finding the track to an obscure worksheet. Maybe my slow learning curve. Second issue is with K-1's. If you have both business income and rental real estate income it advises you to file as two separate companies. Then later offers to combine the two companies but not clear if this is meant to apply to this situation. If it does it would be nice to put that possibility into the original advice. E.g. "If you have values in both business income and rental real estate income file as two separate K-1's and we will offeer to combine the two back together when you are done."
All TurboTax® Offerings Reviews - Page 280
Date published: 2023-04-21