TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from A lot of upgrade offers I had already paid $143 to do my taxes on turbotax and before I could complete and file, I ran into an issue. To bypass the issue I had to pay for an upgrade that was another $140. That is a lot of money to file taxes. Thankfully, the representative was able to get me a service code to bypass this! She was extremely helpful! Overall, besides the constant offer to upgrade services, Turbotax is extremely user-friendly!
Date published: 2023-04-21
Rated 5 out of 5 by from Great help with tax Turbo Tax made sure they messaged me about my rejected tax return and helped me refile.
Date published: 2023-04-21
Rated 5 out of 5 by from Easy to use! I was able to file my taxes myself and it was easy!
Date published: 2023-04-21
Rated 2 out of 5 by from 1099-G bug that prevented me from filing my return 1099-G form embedded/displayed digitally Turbo, required a fix, but could not be fixed, even with the help of Turbo professional support.
Date published: 2023-04-21
Rated 4 out of 5 by from Turbo tax works! Pretty simple easy to use! I think it's great they have options for help.
Date published: 2023-04-21
Rated 4 out of 5 by from good a good review will recommend it to others this has been a great experience for me and will surely use this system next year
Date published: 2023-04-21
Rated 1 out of 5 by from Unlinking Account I was in no way able to unlink my Robinhood account from turbotax, even with a representative it wasn't possible. It caused me to get stuck on the premium package.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax Is awesome. The Tax Agent helped me file my taxes for 2023.It was a lot easier than I expected to file GeorgiaTaxes
Date published: 2023-04-21
Rated 1 out of 5 by from I hate turbotax Where do I enter my IP PIN? It got rejected and I lost $500 for missing the due date and so it asked me to fix it. Again I went through and it did not request my pin so it submitted again and I have to wait for a rejection before trying one more time. This software is awful.
Date published: 2023-04-21
Rated 4 out of 5 by from The software walked me through the refund filing Unfortunately I tried to finish by the filing deadline, but didn't, because I couldn't find my printout of my 2021 tax return to enter our 2021 AGI. I finally found it and was able to finish the 2022 return.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 275
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A lot of upgrade offers I had already paid $143 to do my taxes on turbotax and before I could complete and file, I ran into an issue. To bypass the issue I had to pay for an upgrade that was another $140. That is a lot of money to file taxes. Thankfully, the representative was able to get me a service code to bypass this! She was extremely helpful! Overall, besides the constant offer to upgrade services, Turbotax is extremely user-friendly!
Date published: 2023-04-21
Rated 5 out of 5 by from Great help with tax Turbo Tax made sure they messaged me about my rejected tax return and helped me refile.
Date published: 2023-04-21
Rated 5 out of 5 by from Easy to use! I was able to file my taxes myself and it was easy!
Date published: 2023-04-21
Rated 2 out of 5 by from 1099-G bug that prevented me from filing my return 1099-G form embedded/displayed digitally Turbo, required a fix, but could not be fixed, even with the help of Turbo professional support.
Date published: 2023-04-21
Rated 4 out of 5 by from Turbo tax works! Pretty simple easy to use! I think it's great they have options for help.
Date published: 2023-04-21
Rated 4 out of 5 by from good a good review will recommend it to others this has been a great experience for me and will surely use this system next year
Date published: 2023-04-21
Rated 1 out of 5 by from Unlinking Account I was in no way able to unlink my Robinhood account from turbotax, even with a representative it wasn't possible. It caused me to get stuck on the premium package.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax Is awesome. The Tax Agent helped me file my taxes for 2023.It was a lot easier than I expected to file GeorgiaTaxes
Date published: 2023-04-21
Rated 1 out of 5 by from I hate turbotax Where do I enter my IP PIN? It got rejected and I lost $500 for missing the due date and so it asked me to fix it. Again I went through and it did not request my pin so it submitted again and I have to wait for a rejection before trying one more time. This software is awful.
Date published: 2023-04-21
Rated 4 out of 5 by from The software walked me through the refund filing Unfortunately I tried to finish by the filing deadline, but didn't, because I couldn't find my printout of my 2021 tax return to enter our 2021 AGI. I finally found it and was able to finish the 2022 return.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 275