TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome! Very user friendly! My income this year were lower but more complex. Great experience.
Date published: 2023-04-21
Rated 1 out of 5 by from Simply Does Not Work 1 - It brings in incorrect data from previous years, namely Box 13 information that is blank and can't be overrridden. 2 - Its reconciliation worksheet can't add 3 - It feeds the Colorado form incorrectly. You have to override information. You can't trust any number in your form and need to double check, and often override what is there. It a piece of junk.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is extremely easy to use! Taxes are always a bit stressful, given you don't want to mess anything up but TurboTax truly takes the stress out of it. It is so easy to follow & offers suggestions/additional information on each step. Highly recommend using it!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax was great Turbo tax made everything so easy and I love how intuitive it was and user friendly. I had a great experience.
Date published: 2023-04-21
Rated 2 out of 5 by from I am disappointed with it this yesr. I am having problem for irs to accept my tax form. I have corrected and submitted it 4 or 5 times with same reject. I think the form must have a problem.
Date published: 2023-04-21
Rated 2 out of 5 by from Didn't really Like compared to H&R I tried it again this year and it is fairly user friendly entering. But when it came to reviewing it was difficult. Also when you want to print just forms for filing State you got too many forms... Property came along with income tax. Just says on instructions "attach other required forms" not which forms... When down loading from H&R the only information that came over was name... no income information IE Company names etc. Didn't show credit for last years refund applied to 2022. Just was not as easy to use
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is amazing! Will help you if something y My experience with TurboTax was great this year. They were very helpful I had my return rejected twice because of my errors and numbers and they let me know right away and I talked to a human and they basically showed me how to fix it with her arrows will recommend to others
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax is King. People still file taxes the old way? Will not file any other way.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 262
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome! Very user friendly! My income this year were lower but more complex. Great experience.
Date published: 2023-04-21
Rated 1 out of 5 by from Simply Does Not Work 1 - It brings in incorrect data from previous years, namely Box 13 information that is blank and can't be overrridden. 2 - Its reconciliation worksheet can't add 3 - It feeds the Colorado form incorrectly. You have to override information. You can't trust any number in your form and need to double check, and often override what is there. It a piece of junk.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is extremely easy to use! Taxes are always a bit stressful, given you don't want to mess anything up but TurboTax truly takes the stress out of it. It is so easy to follow & offers suggestions/additional information on each step. Highly recommend using it!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax was great Turbo tax made everything so easy and I love how intuitive it was and user friendly. I had a great experience.
Date published: 2023-04-21
Rated 2 out of 5 by from I am disappointed with it this yesr. I am having problem for irs to accept my tax form. I have corrected and submitted it 4 or 5 times with same reject. I think the form must have a problem.
Date published: 2023-04-21
Rated 2 out of 5 by from Didn't really Like compared to H&R I tried it again this year and it is fairly user friendly entering. But when it came to reviewing it was difficult. Also when you want to print just forms for filing State you got too many forms... Property came along with income tax. Just says on instructions "attach other required forms" not which forms... When down loading from H&R the only information that came over was name... no income information IE Company names etc. Didn't show credit for last years refund applied to 2022. Just was not as easy to use
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is amazing! Will help you if something y My experience with TurboTax was great this year. They were very helpful I had my return rejected twice because of my errors and numbers and they let me know right away and I talked to a human and they basically showed me how to fix it with her arrows will recommend to others
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax is King. People still file taxes the old way? Will not file any other way.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 262