TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from TurboTax is OK TurboTax is fairly easy to use but it is too expensive for a simple return. Next year I will look for an alternative.
Date published: 2023-04-24
Rated 3 out of 5 by from Log in broken There is an issue with the login screen. There is no longer a reset password link and when using Google authentication sometimes it doesn’t even give you log in after entering it. I missed my first appointment because I couldn’t log in to my docs and the customer support representative was not equipped to help. She sent me the link to a page which asked me to submit a form to change my email and phone number but I didn’t need to do either. After an hour she was able to contact someone from tech support to send me a link to reset the password and that was unnecessary. Why can’t you add it to the log in screen? And please retest the Google authentication flow.
Date published: 2023-04-24
Rated 4 out of 5 by from Great easy peasy Just great way t do taxes fast and without knowing any real tax laws
Date published: 2023-04-24
Rated 5 out of 5 by from I have consistently used TurboTax for 40 years Unlike the buggy 2021 TurboTax Deluxe last year, my 2022 TurboTax Deluxe properly imported ALL of my previous year's tax data. It worked fine this year.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is awesome blossom! Very simple to follow and good flow. It was a simple process to complete and all areas were checked and rechecked for accuracy.
Date published: 2023-04-24
Rated 1 out of 5 by from Had to erase last year's AGI to file TurboTax would not let me file despite double checking that my last year AGI was accurate. Just because I used HR block, it can still file the tax papers assuming that I am correct with my AGI. There was no option to ignore their suggestion, so now I'm worried that this triggers some red flag with IRS, even though I've done nothing wrong. Unnecessary anxiety...
Date published: 2023-04-24
Rated 3 out of 5 by from Turbotax is great! I had to call to ask for more information about insurance and it was good to have the 1-800 number included. Its good to have either internet information or 1-800 numbers.
Date published: 2023-04-24
Rated 3 out of 5 by from Problems I entered my correct AGI and IRS rejected my tax return
Date published: 2023-04-24
Rated 5 out of 5 by from TURBO TAX IS THE ONLY WAY TO GO 10 years using turbo tax now. looking forward to the years to come.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for many years. I am totally satisfied with this product.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 261
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is OK TurboTax is fairly easy to use but it is too expensive for a simple return. Next year I will look for an alternative.
Date published: 2023-04-24
Rated 3 out of 5 by from Log in broken There is an issue with the login screen. There is no longer a reset password link and when using Google authentication sometimes it doesn’t even give you log in after entering it. I missed my first appointment because I couldn’t log in to my docs and the customer support representative was not equipped to help. She sent me the link to a page which asked me to submit a form to change my email and phone number but I didn’t need to do either. After an hour she was able to contact someone from tech support to send me a link to reset the password and that was unnecessary. Why can’t you add it to the log in screen? And please retest the Google authentication flow.
Date published: 2023-04-24
Rated 4 out of 5 by from Great easy peasy Just great way t do taxes fast and without knowing any real tax laws
Date published: 2023-04-24
Rated 5 out of 5 by from I have consistently used TurboTax for 40 years Unlike the buggy 2021 TurboTax Deluxe last year, my 2022 TurboTax Deluxe properly imported ALL of my previous year's tax data. It worked fine this year.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is awesome blossom! Very simple to follow and good flow. It was a simple process to complete and all areas were checked and rechecked for accuracy.
Date published: 2023-04-24
Rated 1 out of 5 by from Had to erase last year's AGI to file TurboTax would not let me file despite double checking that my last year AGI was accurate. Just because I used HR block, it can still file the tax papers assuming that I am correct with my AGI. There was no option to ignore their suggestion, so now I'm worried that this triggers some red flag with IRS, even though I've done nothing wrong. Unnecessary anxiety...
Date published: 2023-04-24
Rated 3 out of 5 by from Turbotax is great! I had to call to ask for more information about insurance and it was good to have the 1-800 number included. Its good to have either internet information or 1-800 numbers.
Date published: 2023-04-24
Rated 3 out of 5 by from Problems I entered my correct AGI and IRS rejected my tax return
Date published: 2023-04-24
Rated 5 out of 5 by from TURBO TAX IS THE ONLY WAY TO GO 10 years using turbo tax now. looking forward to the years to come.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for many years. I am totally satisfied with this product.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 261