TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax was thorough and easy to use. I called TurboTax twice while completing a complex return. Both agents, Amy and Oveta, were knowledgeable and helpful.
Date published: 2023-07-07
Rated 5 out of 5 by from TurboTax is amazing It was super easy to file, didn’t have any trouble filing my taxes
Date published: 2023-07-07
Rated 1 out of 5 by from Might as well go to H&R Block . Save money + time I wish I would have gone to H&R Block to save the hours and the money. The additional fees are a ton and you still have to be a tax expert to figure it out or spend even more time on Google to figure things out. Hated this nickle and dime experience. I will go to a prof. service from now on and save the headache, time and money or spend just as much without having to deal with hassle
Date published: 2023-07-07
Rated 5 out of 5 by from Needed to amend taxes I made the mistake of filing my own 1040 and botched it terribly, resulting in taxes owed and a letter from the IRS. The only tax professional I could find to help me wanted to charge $1000 for the amendment. I opted to reconstruct my original 1040 on TurboTax, and then file the amendment and refile my 1040 - costing me less than $200. All of this was only possible thanks to the impressive support I received from several representatives. I honestly didn't think it was possible to do, but they all worked with me until I had my issues resolved. I was incredibly impressed by each of their knowledge, patience and customer support.
Date published: 2023-07-07
Rated 5 out of 5 by from Turbo Tax is the best ever, so easy and fun! Turbo Tax is the best ever, so easy and fun!. They made it possible for me to understand what I was doing in a way that made me enjoy the process.
Date published: 2023-07-07
Rated 5 out of 5 by from So easy! It is always so easy and smooth when I use Turbo Tax. I started a business this year and was anxious about filling it. Well, I finally got it done AND even got a little money back. That's always a win for me.
Date published: 2023-07-07
Rated 5 out of 5 by from Totally awesome experience. Tax Expert Super !! A friend and relative have been using Turbo Tax for many years. Highly recommended. Our experience was as great as the recommendation. The tax expert for my amended return was fantastic. Product sells itself. Easy to use and navigate. Great experience.
Date published: 2023-07-07
Rated 4 out of 5 by from Turbo Have used Turbo Tax for years with no problem. thank you
Date published: 2023-07-07
Rated 4 out of 5 by from Good service I like seeing the new updates . It’s so new and I enjoy the service
Date published: 2023-07-07
Rated 5 out of 5 by from Incredible experience with support person!! I filed an extension and got back to filing my taxes. Had some problems getting information on my 2021 return and decided to get live support. Wow!! Was she GREAT!! Without her help I would have never been able to file my taxes!! Can't say enough about her!! Her personality and knowledge was great!!
Date published: 2023-07-07
All TurboTax® Offerings Reviews - Page 260
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was thorough and easy to use. I called TurboTax twice while completing a complex return. Both agents, Amy and Oveta, were knowledgeable and helpful.
Date published: 2023-07-07
Rated 5 out of 5 by from TurboTax is amazing It was super easy to file, didn’t have any trouble filing my taxes
Date published: 2023-07-07
Rated 1 out of 5 by from Might as well go to H&R Block . Save money + time I wish I would have gone to H&R Block to save the hours and the money. The additional fees are a ton and you still have to be a tax expert to figure it out or spend even more time on Google to figure things out. Hated this nickle and dime experience. I will go to a prof. service from now on and save the headache, time and money or spend just as much without having to deal with hassle
Date published: 2023-07-07
Rated 5 out of 5 by from Needed to amend taxes I made the mistake of filing my own 1040 and botched it terribly, resulting in taxes owed and a letter from the IRS. The only tax professional I could find to help me wanted to charge $1000 for the amendment. I opted to reconstruct my original 1040 on TurboTax, and then file the amendment and refile my 1040 - costing me less than $200. All of this was only possible thanks to the impressive support I received from several representatives. I honestly didn't think it was possible to do, but they all worked with me until I had my issues resolved. I was incredibly impressed by each of their knowledge, patience and customer support.
Date published: 2023-07-07
Rated 5 out of 5 by from Turbo Tax is the best ever, so easy and fun! Turbo Tax is the best ever, so easy and fun!. They made it possible for me to understand what I was doing in a way that made me enjoy the process.
Date published: 2023-07-07
Rated 5 out of 5 by from So easy! It is always so easy and smooth when I use Turbo Tax. I started a business this year and was anxious about filling it. Well, I finally got it done AND even got a little money back. That's always a win for me.
Date published: 2023-07-07
Rated 5 out of 5 by from Totally awesome experience. Tax Expert Super !! A friend and relative have been using Turbo Tax for many years. Highly recommended. Our experience was as great as the recommendation. The tax expert for my amended return was fantastic. Product sells itself. Easy to use and navigate. Great experience.
Date published: 2023-07-07
Rated 4 out of 5 by from Turbo Have used Turbo Tax for years with no problem. thank you
Date published: 2023-07-07
Rated 4 out of 5 by from Good service I like seeing the new updates . It’s so new and I enjoy the service
Date published: 2023-07-07
Rated 5 out of 5 by from Incredible experience with support person!! I filed an extension and got back to filing my taxes. Had some problems getting information on my 2021 return and decided to get live support. Wow!! Was she GREAT!! Without her help I would have never been able to file my taxes!! Can't say enough about her!! Her personality and knowledge was great!!
Date published: 2023-07-07
All TurboTax® Offerings Reviews - Page 260