TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbotax is okay I don't like how Turbotax tries to trick customers into paying more on their taxes, however, the system is incredibly simple use and helpful for that. Peggy was my customer service rep and she was amazing, kind, and so helpful.
Date published: 2023-04-25
Rated 5 out of 5 by from god It was very simple and easy.wish had done this sooner
Date published: 2023-04-25
Rated 5 out of 5 by from Good Easy to file at home. Easy to understand. Convenient.
Date published: 2023-04-25
Rated 5 out of 5 by from Turbo Tax is the Way to Go I have been using Turbo Tax for over 12 years now. The most stand out Turbo Tax Feature is the user-friendly interface. The software is intuitive, user friendly, easy to follow, and easy to navigate. These are the features that makes it such a pleasure to complete one of the more tedious tasks that we have to complete as adults. Thanks, Turbo Tax for making tax preparation less painful.
Date published: 2023-04-25
Rated 5 out of 5 by from Thanks for helping me. very professional and helpful and knowledgeable and courteous
Date published: 2023-04-25
Rated 5 out of 5 by from Perfect, thanks! Excellent Product and Features. Will use again next year !
Date published: 2023-04-25
Rated 5 out of 5 by from Turbo Tax is on point and worth the effort Turbo tax was a learning experience, I enjoyed working with the staff and able to file my own taxes, The customer service wad outstanding and willing to accent in any help I needed. Turbo tax will diffidently be the way I continue to file ,u taxes in the coming years.
Date published: 2023-04-25
Rated 3 out of 5 by from TurboTax works Focus on explaining more if you are filing by yourself and no help from a real person on turbo tax.
Date published: 2023-04-25
Rated 1 out of 5 by from Submitted returns, returns weren't filed. I've been using TurboTax to file my taxes for many years. This year, I filed, and after going through all the steps through the animation where it shows you 'e-filing', for some reason my returns didn't actually get filed. I checked my bank account, wondering why funds were not withdrawn, and then checked TurboTax to see they were not filed and they've pushed me back to Step 2 where you have to fill out your bank info. All my info was prefilled, as I had just done this last week, but when calling them about it they see no 'glitches' and have nothing to offer me in terms of a refund - I just get a 5% late fee! What joy!
Date published: 2023-04-25
Rated 5 out of 5 by from turbo tax got it done! I had lost tax info, a 1099, and Ana walked me right thru getting everything done. I have been very stressed but Ana's calm demeanor and patient instructions helped me get things done.
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 215
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is okay I don't like how Turbotax tries to trick customers into paying more on their taxes, however, the system is incredibly simple use and helpful for that. Peggy was my customer service rep and she was amazing, kind, and so helpful.
Date published: 2023-04-25
Rated 5 out of 5 by from god It was very simple and easy.wish had done this sooner
Date published: 2023-04-25
Rated 5 out of 5 by from Good Easy to file at home. Easy to understand. Convenient.
Date published: 2023-04-25
Rated 5 out of 5 by from Turbo Tax is the Way to Go I have been using Turbo Tax for over 12 years now. The most stand out Turbo Tax Feature is the user-friendly interface. The software is intuitive, user friendly, easy to follow, and easy to navigate. These are the features that makes it such a pleasure to complete one of the more tedious tasks that we have to complete as adults. Thanks, Turbo Tax for making tax preparation less painful.
Date published: 2023-04-25
Rated 5 out of 5 by from Thanks for helping me. very professional and helpful and knowledgeable and courteous
Date published: 2023-04-25
Rated 5 out of 5 by from Perfect, thanks! Excellent Product and Features. Will use again next year !
Date published: 2023-04-25
Rated 5 out of 5 by from Turbo Tax is on point and worth the effort Turbo tax was a learning experience, I enjoyed working with the staff and able to file my own taxes, The customer service wad outstanding and willing to accent in any help I needed. Turbo tax will diffidently be the way I continue to file ,u taxes in the coming years.
Date published: 2023-04-25
Rated 3 out of 5 by from TurboTax works Focus on explaining more if you are filing by yourself and no help from a real person on turbo tax.
Date published: 2023-04-25
Rated 1 out of 5 by from Submitted returns, returns weren't filed. I've been using TurboTax to file my taxes for many years. This year, I filed, and after going through all the steps through the animation where it shows you 'e-filing', for some reason my returns didn't actually get filed. I checked my bank account, wondering why funds were not withdrawn, and then checked TurboTax to see they were not filed and they've pushed me back to Step 2 where you have to fill out your bank info. All my info was prefilled, as I had just done this last week, but when calling them about it they see no 'glitches' and have nothing to offer me in terms of a refund - I just get a 5% late fee! What joy!
Date published: 2023-04-25
Rated 5 out of 5 by from turbo tax got it done! I had lost tax info, a 1099, and Ana walked me right thru getting everything done. I have been very stressed but Ana's calm demeanor and patient instructions helped me get things done.
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 215