TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
Meggy1 from
Turbotax is okay
I don't like how Turbotax tries to trick customers into paying more on their taxes, however, the system is incredibly simple use and helpful for that. Peggy was my customer service rep and she was amazing, kind, and so helpful.
Date published: 2023-04-25
Rated 5 out of 5 by
bar1920 from
god
It was very simple and easy.wish had done this sooner
Date published: 2023-04-25
Rated 5 out of 5 by
bordercollie5 from
Good
Easy to file at home. Easy to understand. Convenient.
Date published: 2023-04-25
Rated 5 out of 5 by
CoalBurner from
Turbo Tax is the Way to Go
I have been using Turbo Tax for over 12 years now. The most stand out Turbo Tax Feature is the user-friendly interface. The software is intuitive, user friendly, easy to follow, and easy to navigate. These are the features that makes it such a pleasure to complete one of the more tedious tasks that we have to complete as adults. Thanks, Turbo Tax for making tax preparation less painful.
Date published: 2023-04-25
Rated 5 out of 5 by
Grandma91 from
Thanks for helping me.
very professional and helpful and knowledgeable and courteous
Date published: 2023-04-25
Rated 5 out of 5 by
IoanMariana from
Perfect, thanks!
Excellent Product and Features. Will use again next year !
Date published: 2023-04-25
Rated 5 out of 5 by
Linda Z J from
Turbo Tax is on point and worth the effort
Turbo tax was a learning experience, I enjoyed working with the staff and able to file my own taxes, The customer service wad outstanding and willing to accent in any help I needed. Turbo tax will diffidently be the way I continue to file ,u taxes in the coming years.
Date published: 2023-04-25
Rated 3 out of 5 by
EmmaKate45 from
TurboTax works
Focus on explaining more if you are filing by yourself and no help from a real person on turbo tax.
Date published: 2023-04-25
Rated 1 out of 5 by
JordonB from
Submitted returns, returns weren't filed.
I've been using TurboTax to file my taxes for many years. This year, I filed, and after going through all the steps through the animation where it shows you 'e-filing', for some reason my returns didn't actually get filed. I checked my bank account, wondering why funds were not withdrawn, and then checked TurboTax to see they were not filed and they've pushed me back to Step 2 where you have to fill out your bank info. All my info was prefilled, as I had just done this last week, but when calling them about it they see no 'glitches' and have nothing to offer me in terms of a refund - I just get a 5% late fee! What joy!
Date published: 2023-04-25
Rated 5 out of 5 by
Jude V from
turbo tax got it done!
I had lost tax info, a 1099, and Ana walked me right thru getting everything done. I have been very stressed but Ana's calm demeanor and patient instructions helped me get things done.
All TurboTax® Offerings Reviews - Page 215
Date published: 2023-04-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Meggy1 from
Turbotax is okay
I don't like how Turbotax tries to trick customers into paying more on their taxes, however, the system is incredibly simple use and helpful for that. Peggy was my customer service rep and she was amazing, kind, and so helpful.
Date published: 2023-04-25
Rated 5 out of 5 by
bar1920 from
god
It was very simple and easy.wish had done this sooner
Date published: 2023-04-25
Rated 5 out of 5 by
bordercollie5 from
Good
Easy to file at home. Easy to understand. Convenient.
Date published: 2023-04-25
Rated 5 out of 5 by
CoalBurner from
Turbo Tax is the Way to Go
I have been using Turbo Tax for over 12 years now. The most stand out Turbo Tax Feature is the user-friendly interface. The software is intuitive, user friendly, easy to follow, and easy to navigate. These are the features that makes it such a pleasure to complete one of the more tedious tasks that we have to complete as adults. Thanks, Turbo Tax for making tax preparation less painful.
Date published: 2023-04-25
Rated 5 out of 5 by
Grandma91 from
Thanks for helping me.
very professional and helpful and knowledgeable and courteous
Date published: 2023-04-25
Rated 5 out of 5 by
IoanMariana from
Perfect, thanks!
Excellent Product and Features. Will use again next year !
Date published: 2023-04-25
Rated 5 out of 5 by
Linda Z J from
Turbo Tax is on point and worth the effort
Turbo tax was a learning experience, I enjoyed working with the staff and able to file my own taxes, The customer service wad outstanding and willing to accent in any help I needed. Turbo tax will diffidently be the way I continue to file ,u taxes in the coming years.
Date published: 2023-04-25
Rated 3 out of 5 by
EmmaKate45 from
TurboTax works
Focus on explaining more if you are filing by yourself and no help from a real person on turbo tax.
Date published: 2023-04-25
Rated 1 out of 5 by
JordonB from
Submitted returns, returns weren't filed.
I've been using TurboTax to file my taxes for many years. This year, I filed, and after going through all the steps through the animation where it shows you 'e-filing', for some reason my returns didn't actually get filed. I checked my bank account, wondering why funds were not withdrawn, and then checked TurboTax to see they were not filed and they've pushed me back to Step 2 where you have to fill out your bank info. All my info was prefilled, as I had just done this last week, but when calling them about it they see no 'glitches' and have nothing to offer me in terms of a refund - I just get a 5% late fee! What joy!
Date published: 2023-04-25
Rated 5 out of 5 by
Jude V from
turbo tax got it done!
I had lost tax info, a 1099, and Ana walked me right thru getting everything done. I have been very stressed but Ana's calm demeanor and patient instructions helped me get things done.
All TurboTax® Offerings Reviews - Page 215
Date published: 2023-04-25