TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo tax is awesome!!! Each of the people I spoke or worked with were so very helpful, thorough and curteous! I was extremely pleased with their help and care.
Date published: 2023-04-27
Rated 2 out of 5 by from TT Ain't What It Used to Be TT has changed. I am not a fan any longer. I made some mistakes (not TT fault)...but the tool is very overrated.
Date published: 2023-04-27
Rated 5 out of 5 by from Always an easy experience I had something new to add beside W2's (1099-NEC). I had no problem getting the information plugged in and properly assessed
Date published: 2023-04-27
Rated 5 out of 5 by from Actually Helped I used turbo tax to file my own taxes and I was lost at some places but the Interactive helper online actually helped me complete the filing
Date published: 2023-04-27
Rated 5 out of 5 by from Great Service I had a very busy schedule but I was treated with great service.
Date published: 2023-04-27
Rated 5 out of 5 by from AWESOME FREE TA PREP THIS WAS SO EASY AND YOU CAN EVEN FILE STATE TAXES FOR FREE
Date published: 2023-04-27
Rated 1 out of 5 by from Scam and Exploitation you charged me $129 additional for a form I didn't use.
Date published: 2023-04-27
Rated 5 out of 5 by from TurboTax is awesome and intuitive I have been using TurboTax since 2019 as its simple user friendly, intuitive and designed with a very human way of interactive process.
Date published: 2023-04-27
Rated 4 out of 5 by from very good except for the update installer error After completing my fed tax return I was prompted to update once again. I got an install fatal error message 1603. I followed the suggestions including turning of the firewall and manually installing the update. Nothing worked. I was disappointed that I couldn't bypass the update prompt and was stuck. I ended up having to uninstall the program and my biggest fear was that my work would be lost. After reinstalling it worked and my completed return was there. So it was fine but whatever caused the update install error needs to be fixed. If it had happened to my dad- it would have be something he wouldn't have been able to work around
Date published: 2023-04-27
Rated 3 out of 5 by from Thank you! Myself and a coworker were surprised by several attempts of fees. I think I still paid something. I may try somewhere else next year. I also can't change my email which I have a new one.
Date published: 2023-04-27
All TurboTax® Offerings Reviews - Page 203
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome!!! Each of the people I spoke or worked with were so very helpful, thorough and curteous! I was extremely pleased with their help and care.
Date published: 2023-04-27
Rated 2 out of 5 by from TT Ain't What It Used to Be TT has changed. I am not a fan any longer. I made some mistakes (not TT fault)...but the tool is very overrated.
Date published: 2023-04-27
Rated 5 out of 5 by from Always an easy experience I had something new to add beside W2's (1099-NEC). I had no problem getting the information plugged in and properly assessed
Date published: 2023-04-27
Rated 5 out of 5 by from Actually Helped I used turbo tax to file my own taxes and I was lost at some places but the Interactive helper online actually helped me complete the filing
Date published: 2023-04-27
Rated 5 out of 5 by from Great Service I had a very busy schedule but I was treated with great service.
Date published: 2023-04-27
Rated 5 out of 5 by from AWESOME FREE TA PREP THIS WAS SO EASY AND YOU CAN EVEN FILE STATE TAXES FOR FREE
Date published: 2023-04-27
Rated 1 out of 5 by from Scam and Exploitation you charged me $129 additional for a form I didn't use.
Date published: 2023-04-27
Rated 5 out of 5 by from TurboTax is awesome and intuitive I have been using TurboTax since 2019 as its simple user friendly, intuitive and designed with a very human way of interactive process.
Date published: 2023-04-27
Rated 4 out of 5 by from very good except for the update installer error After completing my fed tax return I was prompted to update once again. I got an install fatal error message 1603. I followed the suggestions including turning of the firewall and manually installing the update. Nothing worked. I was disappointed that I couldn't bypass the update prompt and was stuck. I ended up having to uninstall the program and my biggest fear was that my work would be lost. After reinstalling it worked and my completed return was there. So it was fine but whatever caused the update install error needs to be fixed. If it had happened to my dad- it would have be something he wouldn't have been able to work around
Date published: 2023-04-27
Rated 3 out of 5 by from Thank you! Myself and a coworker were surprised by several attempts of fees. I think I still paid something. I may try somewhere else next year. I also can't change my email which I have a new one.
Date published: 2023-04-27
All TurboTax® Offerings Reviews - Page 203