TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from I Use TurboTax Every Year! I've used TurboTax for more than 10 years. It's fairly easy to use, especially when letting the program take you through each section so you don't miss anything. The only section I find a little confusing is Pensions because of the RMD question. I don't consider monthly payments from corporate and state pensions to be RMDs, so I'm never sure how to correctly answer that question.
Date published: 2023-04-17
Rated 5 out of 5 by from Delores and Turbo Tax were awesome I liked the option of having a Turbo Tax helper walk through the process with me.
Date published: 2023-04-17
Rated 5 out of 5 by from 9 years I have done my taxes for 9 years now. i even have my son and daughter do their own taxes as well.
Date published: 2023-04-17
Rated 2 out of 5 by from Necessary Evil Overpriced and annoying. But what else are you going to do?
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great. The format helps me to organize my paper work. It also answers questions I have as I am preparing the return. I like the ease of electronic filing.
Date published: 2023-04-17
Rated 5 out of 5 by from New User Taxes always feel complicated for me, and I felt very comfortable using Turbo Tax! When I was confused ,Turbo Tax always had an explanation for my question. I appreciate the service, and being able to file at home on my own for cheaper.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is very user friendly The tool walks you trough all of the steps and if you have any questions, there are helpful tips.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 TT great program. easy to follow for people with simple taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 MB return the program was very easy and your customer service was great!
Date published: 2023-04-17
Rated 2 out of 5 by from Automatic charge for processing refund of $39. There's supposed to be an option for getting direct deposit from IRS without a charge. But this is hidden somewhere. The app automatically charges the $39 for third party to direct deposit. Hidden charge - not appropriate.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I Use TurboTax Every Year! I've used TurboTax for more than 10 years. It's fairly easy to use, especially when letting the program take you through each section so you don't miss anything. The only section I find a little confusing is Pensions because of the RMD question. I don't consider monthly payments from corporate and state pensions to be RMDs, so I'm never sure how to correctly answer that question.
Date published: 2023-04-17
Rated 5 out of 5 by from Delores and Turbo Tax were awesome I liked the option of having a Turbo Tax helper walk through the process with me.
Date published: 2023-04-17
Rated 5 out of 5 by from 9 years I have done my taxes for 9 years now. i even have my son and daughter do their own taxes as well.
Date published: 2023-04-17
Rated 2 out of 5 by from Necessary Evil Overpriced and annoying. But what else are you going to do?
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great. The format helps me to organize my paper work. It also answers questions I have as I am preparing the return. I like the ease of electronic filing.
Date published: 2023-04-17
Rated 5 out of 5 by from New User Taxes always feel complicated for me, and I felt very comfortable using Turbo Tax! When I was confused ,Turbo Tax always had an explanation for my question. I appreciate the service, and being able to file at home on my own for cheaper.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is very user friendly The tool walks you trough all of the steps and if you have any questions, there are helpful tips.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 TT great program. easy to follow for people with simple taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 MB return the program was very easy and your customer service was great!
Date published: 2023-04-17
Rated 2 out of 5 by from Automatic charge for processing refund of $39. There's supposed to be an option for getting direct deposit from IRS without a charge. But this is hidden somewhere. The app automatically charges the $39 for third party to direct deposit. Hidden charge - not appropriate.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1889