TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax makes filing easy!!! I always thought filing taxes would be a complicated thing. My wife had always filed ours before she passed away and made it look so hard. However this year I had to file myself and used Turbo Tax and it was so very easy!!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but did miss 2nd State "paid taxes" Turbo Tax Deluxe - worked fine but did miss pulling my "paid taxes" on my 2nd state filing. The W2 was downloaded to the software.
Date published: 2023-04-17
Rated 1 out of 5 by from Very stupid TurboTax 2022! I have no idea what update TurboTax had for 2022, but the experience was TERRIBLE! We have been using TurboTax for many years, and this year's filing experience is the worst of the worst. First, after uploading all tax documents from banks and brokers, TurboTax failed to recognize many items in these standardized PDF forms...... This is very STUPID, because each item in these forms is standardized and they never change for years. How come the software failed to read the numbers from a PDF file? Come on, did you hire some high school graduates to help code up the software? Have your team ever tested it before releasing? Second, it kept asking for many questions that contain all kinds of jargons. What is "at-risk loss"? Dude, if I know all these terms super clearly, why do I purchase TurboTax? Third, TurboTax asked me at least 10 times to double check all basic information that has been used in all previous years: my name, SSN, DoB.... Would these things change every year? I don't remember it asked about them last year. I don't know who made the update to the software this year, but I am sure this guy has no clue on how to design a reasonable user interface. Overall, I highly suggest you consider hiring a different team of programmers to help you optimize TurboTax 2023. This year's version is simply a disaster!
Date published: 2023-04-17
Rated 3 out of 5 by from not happy with the lack of transperancy I feel like turbo tax is not helping me maximize the tax returns. Also i feel it needs to be more tansparant with my tax details
Date published: 2023-04-17
Rated 2 out of 5 by from US Tax system requires these services. Very unfortunate US tax system is so complicated regular people require the use of these services. Now its upwards of $200 to file my taxes, which are not complicated relative to others. Not to mention the constant barrage of upselling. Then you want to charge $40...$40...$40!!! to do a single EFT if I want to use my return to pay the filing charges, something that costs NOTHING. That is outrageous. It is no longer worth the convenience of using the software anymore. I can get professional services for about the same expense, maybe even cheaper. I am going to do everything in my power to not use this program next year, and I've been a user for what 10 years maybe. Enough.
Date published: 2023-04-17
Rated 3 out of 5 by from has been good, but problems this year. In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT THAT GOOD AS EXPECTED Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Rocks Turbotax is Awesome!!! Simplified the process and made it easy to get through.
Date published: 2023-04-17
Rated 5 out of 5 by from Love TurboTax Free Edition! As a student, I really appreciate that I can file my taxes for free using TurboTax. My filing is very simple and straight forward, so it takes me no time at all to get things done.
Date published: 2023-04-17
Rated 5 out of 5 by from Your experts were awesome Spoke live with Cathy. She was so patient and helpful. She was able to get me to the finish line after I worked hours on one question!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1883
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax makes filing easy!!! I always thought filing taxes would be a complicated thing. My wife had always filed ours before she passed away and made it look so hard. However this year I had to file myself and used Turbo Tax and it was so very easy!!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but did miss 2nd State "paid taxes" Turbo Tax Deluxe - worked fine but did miss pulling my "paid taxes" on my 2nd state filing. The W2 was downloaded to the software.
Date published: 2023-04-17
Rated 1 out of 5 by from Very stupid TurboTax 2022! I have no idea what update TurboTax had for 2022, but the experience was TERRIBLE! We have been using TurboTax for many years, and this year's filing experience is the worst of the worst. First, after uploading all tax documents from banks and brokers, TurboTax failed to recognize many items in these standardized PDF forms...... This is very STUPID, because each item in these forms is standardized and they never change for years. How come the software failed to read the numbers from a PDF file? Come on, did you hire some high school graduates to help code up the software? Have your team ever tested it before releasing? Second, it kept asking for many questions that contain all kinds of jargons. What is "at-risk loss"? Dude, if I know all these terms super clearly, why do I purchase TurboTax? Third, TurboTax asked me at least 10 times to double check all basic information that has been used in all previous years: my name, SSN, DoB.... Would these things change every year? I don't remember it asked about them last year. I don't know who made the update to the software this year, but I am sure this guy has no clue on how to design a reasonable user interface. Overall, I highly suggest you consider hiring a different team of programmers to help you optimize TurboTax 2023. This year's version is simply a disaster!
Date published: 2023-04-17
Rated 3 out of 5 by from not happy with the lack of transperancy I feel like turbo tax is not helping me maximize the tax returns. Also i feel it needs to be more tansparant with my tax details
Date published: 2023-04-17
Rated 2 out of 5 by from US Tax system requires these services. Very unfortunate US tax system is so complicated regular people require the use of these services. Now its upwards of $200 to file my taxes, which are not complicated relative to others. Not to mention the constant barrage of upselling. Then you want to charge $40...$40...$40!!! to do a single EFT if I want to use my return to pay the filing charges, something that costs NOTHING. That is outrageous. It is no longer worth the convenience of using the software anymore. I can get professional services for about the same expense, maybe even cheaper. I am going to do everything in my power to not use this program next year, and I've been a user for what 10 years maybe. Enough.
Date published: 2023-04-17
Rated 3 out of 5 by from has been good, but problems this year. In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT THAT GOOD AS EXPECTED Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Rocks Turbotax is Awesome!!! Simplified the process and made it easy to get through.
Date published: 2023-04-17
Rated 5 out of 5 by from Love TurboTax Free Edition! As a student, I really appreciate that I can file my taxes for free using TurboTax. My filing is very simple and straight forward, so it takes me no time at all to get things done.
Date published: 2023-04-17
Rated 5 out of 5 by from Your experts were awesome Spoke live with Cathy. She was so patient and helpful. She was able to get me to the finish line after I worked hours on one question!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1883